上海招聘客服Customer services

客服Customer services

Bureau Veritas 上海欧亚电气技术咨询服务有限公司

公司规模：150-500人
公司性质：外资(欧美)
公司行业：检测，认证

职位信息

发布日期：2012-08-31
工作地点：上海-松江区
招聘人数：3
职位类别：客服专员/助理(非技术)

职位描述

本科学历（条件优秀可以放宽至大专）

1年以上相关客服经验

英语良好

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Manage the relation between
technical team and clients

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Receive and reply the test inquiry
from different kinds of clients (local or overseas)

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Collect test information from
clients and arrange offer preparation

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Collect technical information from
test supervisors and/or experts to prepare the offers

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Provide all needed data to
coordination team to prepare the simple offers

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Issue the test offers

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Provide test offer to clients and
get clients’ confirmation and/or payment

-
Match in BISTRA the incoming
samples and offers when applicable

-
Contact clients for test samples
and documents

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Review the clients contract
conditions before transferring to test team

-
Issue from BISTRA the cover sheets
for testing folders

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Create the paper folders for test
team

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Provide the history of the folders
to technical team

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Record in BISTRA the fees for
subcontracted tests

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Keep the clients informed of the
test result and work closely with the test team to prepare the regular test
status follow up for clients

-
Develop the business with their
clients

-
Receive and reply the inspection
inquiry from different kinds of clients (local or overseas)

-
Collect inspection application
from clients and arrange offer preparation

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Provide inspection offer to
clients and get clients’ confirmation and/or payment

-
Coordinate on the inspection
schedule according to the client’s expectation and adjust with client if
necessary

-
Communicate the relevant problems
that inspectors meets during inspection to clients and get relevant instruction
or confirmation

-
Keep the clients informed of the
inspection result and work closely with the test team to prepare the regular
inspection status follow up for clients

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Participate to client’s meeting

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Support the management to prepare
weekly forecast of the test and inspection activity

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Send invoices regularly to clients

-
Support Financial team to collect
payment

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Attend to exhibition fairs, if
needed

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Follow the internal quality system of LCIE China

Skills and Requirements:

-
Strong written and verbal
communications skills

-
Individual and Team work spirit

-
Organizational and time management
skills

-
Proficiency with Windows, Word
& Excel

Education & Experience:

-
University Degree in Marketing /
Language

-
1 to 2 years of working experience
(in same field is a plus)

-
Good knowledge of English (French
or German is a plus)

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Adhere to BV CPS quality requirements

公司介绍

法国国际检验局 (Bureau Veritas) (简称BV)是一家具有国际领导地位的检验、认证、咨询及工程质量控制机构。在质量、健康、安全、环境（QHSE）以及社会道德责任（SA）方面为客户提供业界领先的认证、检测、评估、培训及咨询服务。
公司成立于1828年，总部设在法国，其服务网络遍布全球140个国家和地区的600多个办事处及实验室，工作人员超过22000人，为全球超过280，000家客户提供专业而优质的服务。
作为BV的独资子公司之一， BV LCIE China主要为国内外客户提供民用电器产品测试及验货的专业咨询服务。伴随公司业务的快速发展，我司期待优秀的您的加入。
Bureau Veritas, founded in 1828, headquartered in Paris, is an international group with a core business of conformity assessment, applied in the areas of quality, health, safety, environment and social responsibility. The mission of Bureau Veritas consists in inspecting, verifying or certifying assets as well as projects, products and systems.
Bureau Veritas is present in many markets such as marine, construction, industry, energy, consumer goods, transport and services by serving over 280,000 worldwide with business presence in 140 countries. In 2006, Bureau Veritas reached a total revenue of Euro1.85 billion. In China, Bureau Veritas has over 4000 employees and serves more than 3000 clients from 30 offices and laboratories. (for more information, please visit:
www.bureauveritas.com; www.bureauveritas.cn )

BV LCIE China is a wholly-owned subsidiary of Bureau Veritas. It provides professional services to companies working with application of electricity and electronics. Its clients include manufacturers of consumer products, distributor and importers. BV LCIE China is specialized in safety and EMC testing, Inspection, Certification, Training and Expertise of consumer electrical products.

BV LCIE China now includes 7 offices: Shanghai, Guangzhou, Shenzhen, Xiamen, Niongbo, Yongkang and Wenzhou

To copy with our strong business growth in China, we are looking for motivated high caliber talents to join our BV LCIE China family.

Pls do add Job Code in the subject of your application email. 请申请者务必
在邮件主题中表明所申请之职位代码。

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