顺德招聘

职位标签: 班主任；学习指导师；学习进度主任；客户关系维护；客户服务主管；外贸；培训/教育；英语老师
职位职能: 客服专员/助理(非技术) 投诉专员

Progress Advisor 班主任
EF English First Kids & Teens Own School
Shunde, China


Synopsis:
As a Progress Advisor at EF English First Kids & Teens, you will join our service team to deliver high quality services to our students from 3-18 years old.


The role:
The Progress Advisor position is an essential and key position in EF schools. As the leader of student service team, work closely with sales and academic team to reach students' satisfaction of their study experience in EF.


You will:
l Hold students’ orientation session, update the study schedule online
l Communicate with school students on daily basis, answer students’ inquires and help students solve their problems.
l Deal with clients’ complaints and help to reach students’ satisfaction of their study experience.
l Handout questionnaires and work on the problem tracking system
l Achieve the revenue target given by Center Director (contract renew)

You have/are:
l Junior College graduate or above; education major is a plus
l 2 years working experience on customer service or related is a plus
l Good command English both in speaking and writing; good speaking in mandarin;
l Excellent presentation and communication skills
l High patience, strong responsibility for work
l Good team player for working under pressure
l Good computer skill at office software, and internet;
l Willing to work on weekend and have weekdays off.


EF English First Kids & Teens is a leading company in the fast growing and promising ESL market of kids & teens. We provide first class quality of teaching and service to the customers and value people who are passionate about English education for children and skillful of doing their jobs.


EF stands for "Education First". Founded in 1965 by entrepreneur Bertil Hult, EF is now the world’s largest private educational organization. With a mission to break down barriers in language, culture and geography, EF has helped over 15 million people to learn a new language, discover the world, or earn an academic degree. EF operates 400 schools and offices in over 50 countries with 34,000 employees. To date, "Education First" is more than our company name. It is our corporate passion.


EF is an equal opportunity employer. Join EF, we promise you a rewarding career where you can make a difference. To keep up with our worldwide growth, we are looking to hire more global entrepreneurs who want to drive business, break new ground, and see the world. If you think this could be you, then contact us and send your cover letter and CV to e1.recruit@ef.com.



班主任

部门

EF少儿英语培训中心

职位描述

作为学生服务团队的成员，与销售和教师团队紧密合作，为每位EF学员在EF的学习提供良好的服务。 同时配合学校完成月度销售业绩。

背景

-你热爱文化教育行业
-你是天生的解决问题专家
-你擅长与人交流
-你很有亲和力及耐心，总是面带微笑
-你能保持专业的形象和工作风格
-你能轻松面对压力
-你对客户的需求非常敏感
-你注重工作细节、计划性强


工作职责

-管理并维护在读学生花名册，并时时更新变更信息
-及时有效地处理学生插班、转班、转校、停课等事宜
-定期与老师进行沟通，为各类公开课或家长会做前期准备
-按课程管理程序定期有效地与家长沟通其孩子在EF学习的情况，并及时处理家长的投诉和跟进家长提出的意见
-维持高的客户满意度，并致力于提升客户满意度
-负责课程续费工作，完成续费指标
-负责各类报表的汇总及制作

核心要求

-大专及以上学历，有教育学背景者优先
-2年以上工作经验，亦欢迎有海外留学背景及优秀应届毕业生
-有相关客户类工作经验者优先
-英语流利，能够与外籍人士直接沟通
-乐于沟通，善于交流，性格开朗
-做5休2，周末上班，周中休息，能承受一定工作压力,可以接受轮班制
-对待工作有责任心，具有良好的协调组织能力
-具有团队合作精神


工作条件&福利待遇：
-市内规定的社保及公积金（五险一金）
-100%报销的商业医疗报销
-工作第一年可享受10天年休假
-完善的晋升渠道以及培训体系
-员工本人可享受免费英孚英语培训

工作地点：佛山市顺德区大良东乐路268号新一城购物广场3楼（沃尔玛楼上）
临近站点：公交线路(顺德一中附小站/新一城广场站)

如果你自认为符合上述的一切条件，你就是我们寻找的人！加入EF，你将加入一家充满活力的公司！
请将您的简历发送到e1.recruit@ef.com，并附上你最近3个月内的生活照片 ，并指明您所申请的职位及所在城市。

EF英孚教育创立于1965年，以“打破人与人之间所有语言，文化和地域上的界限”为目标，自创立之日起一直走在英语教育的前端。如今，EF 英孚教育已跃居为全球最大的私人教育机构，在全球50多个国家设立了400多所培训中心，学员近1,500万。在中国，英孚已经在50多个城市设立了100多所英语培训中心。旗下产品线囊括了少儿英语、成人英语、企业培训、海外游学、出国留学等等，涵盖了市场的各个层面。

想要了解更多关于英孚教育的信息，请登录www.ef.com.cn

Established by Swedish entrepreneur Bertil Hult in 1965, English First aims to "break the barriers in language, culture and geography". Upon its foundation, EF has been playing a leading role in the English training industry. Now EF is the largest privately-held education organization that specializes in language training, educational travel, academic degree programs and cultural exchange. As of today, EF has grown into the world's leading private education organization in the world, with over 15 million students in over 400 schools, covering more than 50 countries. EF has over 100 schools across more than 50 Chinese cities.

For more information about EF, please visit www.ef.com.cn

公司总部：广州市天河区万菱汇国际中心A塔7楼