顺德 [切换城市] 顺德招聘顺德客服及技术支持招聘顺德客服专员/助理(非技术)招聘

客户关系管理 Customer Relationship Management

Bureau Veritas 上海欧亚电气技术咨询服务有限公司

  • 公司规模:150-500人
  • 公司性质:外资(欧美)
  • 公司行业:检测,认证

职位信息

  • 发布日期:2013-10-15
  • 工作地点:上海-松江区
  • 招聘人数:1
  • 工作经验:三年以上
  • 学历要求:大专
  • 语言要求:英语熟练
  • 职位类别:客服专员/助理(非技术)  

职位描述

Objectives:

- Manage the relationship with clients for all issues except technical questions. Make sure that clients are satisfied by the services provided by the company.


Duties & Responsibilities:

Client relationship

- Contact the clients to understand their needs or inquiry of company's services and work with different teams to meet the needs of the clients

- Collect market information and to monitor the clients'orientation

- Prepare client year tender, forecast and project status analysis

- Extend business from all channels

- Collect technical information from test supervisors and/or experts to prepare the offers

- Update clients information or case process in BISTRA

- Keep the clients informed of the test result and work closely with the test team to prepare the regular test status follow up for clients

- Receive and reply the inspection inquiry from different kinds of clients (local or overseas)

- Provide inspection offer to clients and get clients' confirmation and/or payment

- Support the management to prepare weekly forecast of the test and inspection activity

- Support Financial team to collect payment

- Adhere to BV CPS quality requirements


Marketing

-Collect marketing information (competitive intelligence) with all kinds of methods.

-Take part in expos, which company setting booth and walk in other professional expos to present and hand out our leaflets.

-Compose marketing analysis report to manager.


Report and database management

- Write weekly and monthly report to key account manager.

- Input and maintain the vendor database.

Cross-selling and others

- Join tighter with other lines to explore new marketing and vendors to promote BVCPS services.

- Cross-selling meeting and marketing activities.


Skills and Requirements:

- College degree or above. Major in cooling or electrics, experience in Testing / Certification industry is preferred;

- At least 3 years working experience in sales or Client Relationship management field, familiar with French market is preferred;

- Strong business sense, good skill to build relationship with client;

- Customer-oriented, strong communications and interpersonal skills, good negotiation skill;

- Good English communication skill in oral and written.

公司介绍

法国国际检验局 (Bureau Veritas) (简称BV)是一家具有国际领导地位的检验、认证、咨询及工程质量控制机构。在质量、健康、安全、环境(QHSE)以及社会道德责任(SA)方面为客户提供业界领先的认证、检测、评估、培训及咨询服务。
公司成立于1828年,总部设在法国,其服务网络遍布全球140个国家和地区的600多个办事处及实验室,工作人员超过22000人,为全球超过280,000家客户提供专业而优质的服务。
作为BV的独资子公司之一, BV LCIE China主要为国内外客户提供民用电器产品测试及验货的专业咨询服务。伴随公司业务的快速发展,我司期待优秀的您的加入。
Bureau Veritas, founded in 1828, headquartered in Paris, is an international group with a core business of conformity assessment, applied in the areas of quality, health, safety, environment and social responsibility. The mission of Bureau Veritas consists in inspecting, verifying or certifying assets as well as projects, products and systems.
Bureau Veritas is present in many markets such as marine, construction, industry, energy, consumer goods, transport and services by serving over 280,000 worldwide with business presence in 140 countries. In 2006, Bureau Veritas reached a total revenue of Euro1.85 billion. In China, Bureau Veritas has over 4000 employees and serves more than 3000 clients from 30 offices and laboratories. (for more information, please visit:
www.bureauveritas.com; www.bureauveritas.cn )

BV LCIE China is a wholly-owned subsidiary of Bureau Veritas. It provides professional services to companies working with application of electricity and electronics. Its clients include manufacturers of consumer products, distributor and importers. BV LCIE China is specialized in safety and EMC testing, Inspection, Certification, Training and Expertise of consumer electrical products.

BV LCIE China now includes 7 offices: Shanghai, Guangzhou, Shenzhen, Xiamen, Niongbo, Yongkang and Wenzhou

To copy with our strong business growth in China, we are looking for motivated high caliber talents to join our BV LCIE China family.


Pls do add Job Code in the subject of your application email. 请申请者务必
在邮件主题中表明所申请之职位代码。

联系方式

  • 公司网站:http://www.bureauveritas.com
  • 公司地址:上海市莘砖公路518号漕河泾开发区高科技园区4号楼
  • 邮政编码:201612
  • 联系人:人力资源部