七台河招聘

工作职责:

Role Overview

We are seeking to build a series of high-performing teams of Customer Service Representatives to join us on our journey of growth and expansion into the Thai market.

You will be passionate about travel, you build rapport quickly and you have a customer-centric view of the world.These aspects will come through in all your interactions with our customers, whether on the phone, by email or by chat.

In return we offer you a great work environment, a good benefits package and an intensive training programme to help you hit the ground running.

The standard working pattern would be 40 hours per week, over 5 days with 2 days off each week.We will happily discuss the different shift patterns available during our selection process.

Core Responsibilities

？ Serve clients in English for inquiries on different Ctrip products (flights, hotels and trains) and questions on their bookings;

？ Solve the problems for clients via Call, Chat and Email;

？ Handle clients problems with empathy and patience in a goal-driven environment;

？ Work as part of a high-performing team, supporting and helping colleagues when required;

？ Attend regular team updates;

？ Keep up-to-date with latest promotions and initiatives;

？ Read, understand and follow the Company Policies and Procedures;

？ Assist in ad hoc assigned projects.

任职资格:

任职资格： Key Qualifications and Experience

Essential

？ College graduated or above, or significant relevant similar experience;

？ Strong communication skills in Thai

？ Good knowledge of Microsoft Office applications, such as Word, Excel, PowerPoint and sound general computer skills;

？ Proficient typing abilities with a better than average English -typing speed;

？ Sound troubleshooting and problem-solving skills with a strong desire to achieve positive outcomes;

？ Ability to listen and build rapport quickly;

？ Enthusiastic yet conscientious and diligent approach to work;

？ Completer-finisher with a good attention to detail.

Desirable

？ Ability to touch-type;

？ Passionate about travel

Employee benefits

？ Variable training courses;

？ Paid annual leave;

？ Attendance meal allowance;

？ Annual on-target bonus.

Trip.com Group Limited (Nasdaq: TCOM) is a leading one-stop travel service provider consisting of Trip.com, Ctrip, Skyscanner, and Qunar. Across its platforms, Trip.com Group enables local partners and travelers around the world to make informed and cost-effective bookings for travel products and services, through aggregation of comprehensive travel-related information and resources, and an advanced transaction platform consisting of mobile apps, Internet websites, and 24/7 customer service centers. Founded in 1999 and listed on Nasdaq in 2003, Trip.com Group has become one of the largest travel companies in the world in terms of gross merchandise value.
携程集团（纳斯达克股票代码：TCOM）是一家领先的在线旅游服务提供商，旗下品牌包括Tirp.com，携程，天巡和去哪儿。携程集团能够整合复杂的旅游相关信息并通过其先进的移动端app，网站以及24小时无间断的免费客户服务中心提供旅游产品预订和服务，帮助商务和休闲游用户获取信息，降低成本。携程集团自1999年成立、2003年纳斯达克上市以来发展迅速，已经成为全球***的旅游服务提供商之一。