七台河招聘

工作职责:

岗位职责:

1. 通过电话、邮件和日本地区客户沟通，解答产品相关问题。

2. 处理日本客户订单，并与客人，全球供应商以及航空公司沟通确保客人顺利出行。

3. 处理订单各类售后问题（航班变动，退票，改签，增值服务等）。

4. 能处理一些简单投诉，收集和整理客户的反馈信息，提出提升客户服务水平、减少投诉的建设性意见。

5. 能用日语通过电话，邮件与客户进行自由沟通，用词准确，表达清晰。

6. 具有良好的服务意识和敬业精神，能够适应翻班制，具有高度责任感，良好的沟通协调及表达能力，具有团队合作精神。

? Assist customers with their inquiries and concerns in Japanese via phone, chat, or email;

? Communicate effectively with customers, showing empathy and patience;

? Work as a part of a high-performing team, supporting and helping colleagues and your Team Lead as required;

? Advocate the Trip.com culture both internally and externally;

? Assist with ad hoc projects assigned by Team Leads / Supervisors.

任职资格:

1.大专或本科学历，良好的日语听说读写能力，语言表达能力强；

2.工作认真负责，细心，耐心，具有良好的客户服务意识和团队合作精神；

3.具有良好的沟通能力与协调能力，熟练操作常用办公软件；

4.优秀的心理素质和抗压能力，自信开朗乐观，有耐心，乐于助人，能适应快节奏高效率的工作环境；

5.能够接受夜班。

? Proficiency in both verbal and written Japanese;

? Have a passion for helping and supporting others. You gain a sense of fulfilment from saving someone’s day;

? Able to work in shifts (morning, day, afternoon, and night), as well as during weekends and public holidays;

? Good computer skills and knowledge of Microsoft Office (Word, Excel, PowerPoint etc.);

? Positive and forward-thinking attitude, with a diligent and result-orientated approach to work.

Trip.com Group Limited (Nasdaq: TCOM) is a leading one-stop travel service provider consisting of Trip.com, Ctrip, Skyscanner, and Qunar. Across its platforms, Trip.com Group enables local partners and travelers around the world to make informed and cost-effective bookings for travel products and services, through aggregation of comprehensive travel-related information and resources, and an advanced transaction platform consisting of mobile apps, Internet websites, and 24/7 customer service centers. Founded in 1999 and listed on Nasdaq in 2003, Trip.com Group has become one of the largest travel companies in the world in terms of gross merchandise value.
携程集团（纳斯达克股票代码：TCOM）是一家领先的在线旅游服务提供商，旗下品牌包括Tirp.com，携程，天巡和去哪儿。携程集团能够整合复杂的旅游相关信息并通过其先进的移动端app，网站以及24小时无间断的免费客户服务中心提供旅游产品预订和服务，帮助商务和休闲游用户获取信息，降低成本。携程集团自1999年成立、2003年纳斯达克上市以来发展迅速，已经成为全球***的旅游服务提供商之一。