七台河招聘

Core Responsibilities

• According to the company strategy and the business development requirement, in charge of the management of Trainer & Coach in different worldwide customer service centers.
• Conduct training framework, including trainer & coach candidate screening system, and interview, training, development, etc. Implement and inspect of training plans in each site.
• Responsible for the management of new employees' training section, through the cross-cooperation between trainers and coaches, and keep the close cooperation with the customer service teams of various language lines, to find out the lack of training that need improve, and to continuously output qualified employees in line with the job requirements for the team;
• Responsible for the skills development of employees, according to career promotion channels, make skills development plans, implement training, and training quality evaluation;
• Evaluate the effectiveness of training and coaching, optimize the training courses, improve the implementation process of training & coaching, and effectively improve the results;
• Comprehensive management of trainers & coaches, include but not limited KPI conduction, supervision and goal achievement;
• Complete other tasks and other training projects assigned by superior;

Key Qualifications and Experience

• Bachelor degree or above;
• Proficiency in English both verbal and written;
• 3 years of customer care center training management experience, and more than 1 year of traveling or internet industry relevant training experience is preferred;
• Project management experience or training experience in organizational behavior is preferred;
• Have good communication skills, executive and ability to work under pressure, serious and responsible work attitude, and have the spirit of cooperation.

Trip.com Group Limited (Nasdaq: TCOM) is a leading one-stop travel service provider consisting of Trip.com, Ctrip, Skyscanner, and Qunar. Across its platforms, Trip.com Group enables local partners and travelers around the world to make informed and cost-effective bookings for travel products and services, through aggregation of comprehensive travel-related information and resources, and an advanced transaction platform consisting of mobile apps, Internet websites, and 24/7 customer service centers. Founded in 1999 and listed on Nasdaq in 2003, Trip.com Group has become one of the largest travel companies in the world in terms of gross merchandise value.
携程集团（纳斯达克股票代码：TCOM）是一家领先的在线旅游服务提供商，旗下品牌包括Tirp.com，携程，天巡和去哪儿。携程集团能够整合复杂的旅游相关信息并通过其先进的移动端app，网站以及24小时无间断的免费客户服务中心提供旅游产品预订和服务，帮助商务和休闲游用户获取信息，降低成本。携程集团自1999年成立、2003年纳斯达克上市以来发展迅速，已经成为全球***的旅游服务提供商之一。