七台河招聘

Core Responsibilities

• Responsible for 3-4 service teams management and report to Operation Manager on overall performance and progress.
• Assist on managing all call center service related operations. Assure the attainment of both service and operational performance through effective tracking and coaching.
• Monitor key performance of the team to help maintain and improve customer satisfaction across all channels and products.
• Act as advocate for the customer, coordinating internal resources to provide seamless service issue resolution, by pulling together information and providing guidance to the service and support teams.
• Monitor customer activity and customer satisfaction on a close regular basis and provide real-time feedback and coaching to different service teams regarding issue resolution.
• Identify and maintain high performers, help the implementation of the succession plans that align with the overall strategy of the organization.
• Identify performance gaps and produce regular performance report to Operation Manager to drive effective service level improvements that align with the overall strategy of the organization.

Key Qualifications and Experience

• Bachelor degree or above;
• 2-5 years service experience with small-medium team management is preferred;
• Proficiency in English both verbal and written;
• Proficient in MS office tools;
• Have good communication skills, executive and detailed-oriented, serious and responsible work attitude, and have the spirit of cooperation.

Trip.com Group Limited (Nasdaq: TCOM) is a leading one-stop travel service provider consisting of Trip.com, Ctrip, Skyscanner, and Qunar. Across its platforms, Trip.com Group enables local partners and travelers around the world to make informed and cost-effective bookings for travel products and services, through aggregation of comprehensive travel-related information and resources, and an advanced transaction platform consisting of mobile apps, Internet websites, and 24/7 customer service centers. Founded in 1999 and listed on Nasdaq in 2003, Trip.com Group has become one of the largest travel companies in the world in terms of gross merchandise value.
携程集团（纳斯达克股票代码：TCOM）是一家领先的在线旅游服务提供商，旗下品牌包括Tirp.com，携程，天巡和去哪儿。携程集团能够整合复杂的旅游相关信息并通过其先进的移动端app，网站以及24小时无间断的免费客户服务中心提供旅游产品预订和服务，帮助商务和休闲游用户获取信息，降低成本。携程集团自1999年成立、2003年纳斯达克上市以来发展迅速，已经成为全球***的旅游服务提供商之一。