七台河招聘

Role Overview

We are looking for an enthusiastic, responsible, and detail-oriented Senior QA Specialist with strong organizational

 and communication skills to join our QA team. This person will be responsible for our QA system optimization.

Core Responsibilities

1. Initiate strategic plan for Total Quality Management, establish customer service quality system based on customer needs and business development, responsible for overall customer service quality;
2. Take lead to establish customer service indicators, summarize and analyze the results;
3. Set Service Quality Assurance standards and calibrate continually to optimize, review service quality of work performed by Customer Service Team;
4. Conduct Product Quality Assurance by providing competitive product analysis from different dimensions;
5. Provide Quality Assurance expertise and QA support to Customer Service Team by working within a team environment, including ownership, QA review and approval of documents;
6. Play a role in supporting/facilitating continuous improvement initiatives intended to increase Quality systems efficiencies within and outside of the QA organization;
7. Interact with other functional areas within IBU CSC such as Customer Service Team, Data and Procedure Team, Training Team, Quality Control, Site Quality Assurance, etc.

Key Qualifications and Experience

1. Bachelor's degree or above; 
2. High ability of data analysis, analyzing ability with logical thinking analysis and good problem solving ability, science major is a priority;
3. Good at presenting findings and suggestions by visualization tool;
4. Good spoken and written English;
5. Possess experience in project management, quality management;
6. More than five years of related work experience in the service industry, experience in OTA industry and outsourcing call center is preferred;
7. Be skilled in using Word, Excel, PPT, Visio and Microsoft Office suits;
8. Strong sense of team cooperation and be good at communication.
9. Ability to multitask and successfully operate in a fast paced, team environment
10. Must adapt well to change and successfully set and adjust priorities as needed

Trip.com Group Limited (Nasdaq: TCOM) is a leading one-stop travel service provider consisting of Trip.com, Ctrip, Skyscanner, and Qunar. Across its platforms, Trip.com Group enables local partners and travelers around the world to make informed and cost-effective bookings for travel products and services, through aggregation of comprehensive travel-related information and resources, and an advanced transaction platform consisting of mobile apps, Internet websites, and 24/7 customer service centers. Founded in 1999 and listed on Nasdaq in 2003, Trip.com Group has become one of the largest travel companies in the world in terms of gross merchandise value.
携程集团（纳斯达克股票代码：TCOM）是一家领先的在线旅游服务提供商，旗下品牌包括Tirp.com，携程，天巡和去哪儿。携程集团能够整合复杂的旅游相关信息并通过其先进的移动端app，网站以及24小时无间断的免费客户服务中心提供旅游产品预订和服务，帮助商务和休闲游用户获取信息，降低成本。携程集团自1999年成立、2003年纳斯达克上市以来发展迅速，已经成为全球***的旅游服务提供商之一。