七台河招聘

About the Position

We are looking for an English Quality Control Specialist, who will ensure our customer interactions are aligned with Trip.com’s service and business objectives. By playing a key role in the service team, you will be standardizing communication processes and improving the customer experience.

This position comes with competitive pay, comprehensive benefits, and various opportunities to support your development. Do you have what it takes to become a part of our dynamic and fast-growing team?

Key Responsibilities

• Evaluate advisor performance by monitoring communications with customers and system operations.
• Provide constructive feedbacks to advisors, team leaders, and managers regarding communications, processes and systems.
• Lead or participate in service quality and workflow improvement initiatives.
• Work as a part of a high-performing team, supporting and helping colleagues and your Team Lead as required.
• Advocate the Trip.com culture both internally and externally.
• Assist with ad hoc projects assigned by Team Leads / Supervisors.

Requirements

• Proficiency in English both verbal and written, Chinese is a plus.
• Strong organization and time management skills.
• Strong communication skills in 1 on 1 or public speaking.
• A strong customer oriented mindset.
• Good computer skills and knowledge of Microsoft Office (Word, Excel, PowerPoint, etc.).
• Positive and forward-thinking attitude, with a diligent and results-orientated approach to work.
• Previous experiences at contact centers and/or quality control roles preferred.

Trip.com Group Limited (Nasdaq: TCOM) is a leading one-stop travel service provider consisting of Trip.com, Ctrip, Skyscanner, and Qunar. Across its platforms, Trip.com Group enables local partners and travelers around the world to make informed and cost-effective bookings for travel products and services, through aggregation of comprehensive travel-related information and resources, and an advanced transaction platform consisting of mobile apps, Internet websites, and 24/7 customer service centers. Founded in 1999 and listed on Nasdaq in 2003, Trip.com Group has become one of the largest travel companies in the world in terms of gross merchandise value.
携程集团（纳斯达克股票代码：TCOM）是一家领先的在线旅游服务提供商，旗下品牌包括Tirp.com，携程，天巡和去哪儿。携程集团能够整合复杂的旅游相关信息并通过其先进的移动端app，网站以及24小时无间断的免费客户服务中心提供旅游产品预订和服务，帮助商务和休闲游用户获取信息，降低成本。携程集团自1999年成立、2003年纳斯达克上市以来发展迅速，已经成为全球***的旅游服务提供商之一。