七台河招聘

Role Overview

Provide data support.

Line manager: Head of global customer service

Team size: 6-8

Job Responsibilities:

Data Management

1. Revise call center desired objectives, establish corresponding data indices and models to monitor thereof. Maintain and analysis key data indices, provide suggestions and proposals on call center operation and project development. 
2. Make continuous efforts on operations of the department, find problems, or provide prediction and early warning based on deep statistical analyses. 
3. Provide support on design and creation of reports of various types, propose better solutions on each team’s effective analysis and reports.
4. Give leads on automation project in order to lessen workload of reports and data consolidation. Develop new tools when necessary.
5. Leverage problem solving structure to hypothesize, explore and validate potential solutions by understanding potential drivers, building analytics model to quantify the relationship between the various drivers and KPI, developing solution pilot, and utilizing tests to validate the business hypotheses

Requirements:

Skills:

1. Mastered skill of SQL server
2. Basic knowledge of statistics
3. Excellent management and communication skill
4. Profound understanding of relationship between service, quality, cost and customer’s level of satisfaction which are related with call center operations.
5. Fluent English skills both verbal and written 

Experience:

Minimum of 8 years of data experience with a minimum of 3 years’ data team managerial experience

Data management or BA/WFM related experience in call center is preferred

Education:

Bachelor’s degree required

Trip.com Group Limited (Nasdaq: TCOM) is a leading one-stop travel service provider consisting of Trip.com, Ctrip, Skyscanner, and Qunar. Across its platforms, Trip.com Group enables local partners and travelers around the world to make informed and cost-effective bookings for travel products and services, through aggregation of comprehensive travel-related information and resources, and an advanced transaction platform consisting of mobile apps, Internet websites, and 24/7 customer service centers. Founded in 1999 and listed on Nasdaq in 2003, Trip.com Group has become one of the largest travel companies in the world in terms of gross merchandise value.
携程集团（纳斯达克股票代码：TCOM）是一家领先的在线旅游服务提供商，旗下品牌包括Tirp.com，携程，天巡和去哪儿。携程集团能够整合复杂的旅游相关信息并通过其先进的移动端app，网站以及24小时无间断的免费客户服务中心提供旅游产品预订和服务，帮助商务和休闲游用户获取信息，降低成本。携程集团自1999年成立、2003年纳斯达克上市以来发展迅速，已经成为全球***的旅游服务提供商之一。