English Service Mananger(J13491)
携程旅行网国际业务
- 公司规模：10000人以上
- 公司性质：民营公司
- 公司行业：互联网/电子商务
职位信息
- 发布日期：2017-04-12
- 工作地点：上海
- 招聘人数：1人
- 职位月薪：1.5-2万/月
- 职位类别：客服主管
职位描述
职位描述：
工作职责
- Manage and train the customer services supervisors and executives<br>- To supervise and lead the customer monitoring operator on customer approach and effectively handling critical events incident.<br>- Collaborate closely with different team to secure the transfer to Customer Service<br>- Internal communicate with different departments, and handle the complaints.<br>- Contact the clients to understand their needs or inquiry of company’s services and work with different teams to meet the needs of the clients.<br>- Provide support to coordination and administrative teams in establishing clear internal process and procedures.<br>- Improve the efficiency of process<br>- Follow the internal quality system<br>- Prepare weekly forecast of the volume and inspection activity<br>- Monthly Business trip <br>
任职资格
- University Degree or above, native English speaking country, no accent<br>- Strong communication skills & coordination abilities.<br>- Good team player and able to work in a fast-paced environment.<br>- Organizational and time management skills<br>- Proficiency with Windows, Word , Excel, PPT, etc<br>- At least 3 years customer service management experience, OTA Management and Project experience is preferred<br>- Good insight into customer needs, to communicate with customers and guide, able to think independently and deal with customer complaints<br>- Good team leader and good team player<br>
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工作职责
- Manage and train the customer services supervisors and executives<br>- To supervise and lead the customer monitoring operator on customer approach and effectively handling critical events incident.<br>- Collaborate closely with different team to secure the transfer to Customer Service<br>- Internal communicate with different departments, and handle the complaints.<br>- Contact the clients to understand their needs or inquiry of company’s services and work with different teams to meet the needs of the clients.<br>- Provide support to coordination and administrative teams in establishing clear internal process and procedures.<br>- Improve the efficiency of process<br>- Follow the internal quality system<br>- Prepare weekly forecast of the volume and inspection activity<br>- Monthly Business trip <br>
任职资格
- University Degree or above, native English speaking country, no accent<br>- Strong communication skills & coordination abilities.<br>- Good team player and able to work in a fast-paced environment.<br>- Organizational and time management skills<br>- Proficiency with Windows, Word , Excel, PPT, etc<br>- At least 3 years customer service management experience, OTA Management and Project experience is preferred<br>- Good insight into customer needs, to communicate with customers and guide, able to think independently and deal with customer complaints<br>- Good team leader and good team player<br>
职能类别： 客服主管
公司介绍
Trip.com Group Limited (Nasdaq: TCOM) is a leading one-stop travel service provider consisting of Trip.com, Ctrip, Skyscanner, and Qunar. Across its platforms, Trip.com Group enables local partners and travelers around the world to make informed and cost-effective bookings for travel products and services, through aggregation of comprehensive travel-related information and resources, and an advanced transaction platform consisting of mobile apps, Internet websites, and 24/7 customer service centers. Founded in 1999 and listed on Nasdaq in 2003, Trip.com Group has become one of the largest travel companies in the world in terms of gross merchandise value.
携程集团（纳斯达克股票代码：TCOM）是一家领先的在线旅游服务提供商，旗下品牌包括Tirp.com，携程，天巡和去哪儿。携程集团能够整合复杂的旅游相关信息并通过其先进的移动端app，网站以及24小时无间断的免费客户服务中心提供旅游产品预订和服务，帮助商务和休闲游用户获取信息，降低成本。携程集团自1999年成立、2003年纳斯达克上市以来发展迅速，已经成为全球***的旅游服务提供商之一。
携程集团（纳斯达克股票代码：TCOM）是一家领先的在线旅游服务提供商，旗下品牌包括Tirp.com，携程，天巡和去哪儿。携程集团能够整合复杂的旅游相关信息并通过其先进的移动端app，网站以及24小时无间断的免费客户服务中心提供旅游产品预订和服务，帮助商务和休闲游用户获取信息，降低成本。携程集团自1999年成立、2003年纳斯达克上市以来发展迅速，已经成为全球***的旅游服务提供商之一。
联系方式
- 公司地址：地址：span金钟路999号A栋