黔南招聘

职位描述：
Position: Director – Delivery Operations, Japan
Location: Tokyo, Japan
Reporting to: President, Japan Concentrix
The Role:
The incumbent will bring extraordinary focus and expertise in designing, implementing and scaling a dynamic operation and organization focused on the customer-centricity, team growth and well-being and operational rigor. Reporting to the Business Head, the Delivery Leader will be accountable for all in-scope Business Process Outsourcing (BPO) services and processes for Japan. We are looking for a dynamic people leader who understands the - bigger picture-, and can balance strategic vision and thought leadership with execution excellence.
Essential Job Elements:
P&L: Manage P&L of the business operations, including the development and execution of the overall business strategy.
Operations: Drive operational improvements for business vertical including optimizing resource allocation across teams, measuring progress against business goals.
Team management: Manage a large, high performance teams. Improve organizational efficiencies, and build scalable business processes and infrastructure. Help align delivery capability to pipeline demand. Design and run scaled operations with a data-oriented approach. Provide vision and leadership for business.
Strategy: Lead cross-functional strategic planning activities to plan budgets, expansion plans and operational plans (service design, operations costs, hiring, etc.).
Client Satisfaction: Ensure client satisfaction. Become ‘Voice of the Customer’ Establish strong relationships with clients.
Business Growth: Lead & collaborate efforts with the solutions team for market opportunities. Support business growth by collaborating with Sales & marketing across geographies.
Compliance: Ensure compliance with all client regulatory requirements
2
© 2016 Concentrix Corporation - Confidential. All Rights Reserved.
Profile and Experience:
？ 10 + years of operations experience within a BPO/ Contact Centre
？ Successful track record in growing and inspiring large teams, with proven ability to select, attract, motivate, retain, and develop leaders and team members
？ Experience of managing multiple clients, multi-lingual operations
？ Experience of managing P&L, driving performance and growing businesses
？ Experience with a matrix driven global organization.
？ Proven track record of building strong relationships with stakeholders
？ Strong internal client-facing skills with excellent communication, negotiation and conflict management skills
？ Analytical acumen and the ability to streamline complex processes
？ Native Japanese or completely fluent in Japanese
？ Excellent English communication and the ability to deal with global customers and stakeholders
？ MBA/ PG Degree would be an advantage 举报 分享

Concentrix（纳斯达克股票代码：CNXC）是一家领先的科技型全球商业服务公司，专门为包括超过95家全球财富500强客户，和超过90家全球颠覆性高增长客户在内的全球品牌，提供客户参与提升和业务绩效改善服务。每一天，我们来自全球6大洲、40多个国家的员工都在交付优质的客户体验，帮助客户公司更好地与消费者建立连接。

我们创造更好的业务成果，并通过技术、设计、数据、流程和人员帮助我们的客户脱颖而出。Concentrix为关键垂直行业的客户提供服务：科技和消费电子、零售、旅游和电子商务、银行、金融服务和保险、医疗保健、通信和媒体、汽车，以及能源和公共部门。

迄今为止，Concentrix中国已拥有大连、重庆、佛山、北京、上海、深圳、苏州、贵阳和西安9个运营、开发与销售中心，在职员工超1万人。在保持全球一致性的同时，我们能够兼顾中国地区的市场差异，为多个国家和地区的客户提供消费者互动解决方案，涵盖客户关系管理、商业分析与洞察、流程自动化、财务与资产管理、咨询、IT服务、技术资产、数字化营销等多项服务。