黔南招聘

职位描述：
1) Manage account metrics
Efficient management of the account’s objectives, metrics, and policies, including attendance, adherence, productivity, and any other metrics that must be met in the specific department, account, or skill that the team leader is in charge of.
Monitor real time incoming contact trends and take necessary actions to meet KPIs.
2) Develop team’s talent and motivate and retain employees
Ensure each agent has a personal Career Plan as well as action plan oriented to improving individual areas of opportunity.
Direct agent feedback to the necessary departments.
Provide and document coaching to each agent under his/supervision.
Serve as liaison between the agents and company management.
To inspire the team(s) with a sense of urgency and pride towards the service, the account and the company.
Do all necessary efforts to keep turnover below estimated figures.
Ensure timely, clear and accurate communications of company initiatives, goals, and objectives.
3) Ensure effective implementation and daily management of the company’s values, policies and procedures
Set the example for behavior based on company’s Mission and Values.
Promote by all available means the company’s values, policies, and programs
File all CSR related documentation, such as disciplinary actions, printed coaching material, approved vacations forms, etc.
Assure proper functioning of agent tools and escalate issues to IT department.
Assure account and company confidential information security.
Work with Human Resources Department in all discipline-related matters.
Receive inbound or make outbound contacts as per account manager´s requirement in order to maintain a high level of product knowledge.
Obtain approval from Shift Manager and Workforce for any schedule changes, leave of absence, vacations, or any other related changes.
4) Provide support in solving customer problems
Provide support to agents regarding product knowledge, acting as a secondary source of information and guiding and supervising the agents’ effective acquisition of new knowledge.
Contact customers when follow up on cases is required and take ownership of the case.
Handle customers’ escalations related to the service provided, if required by the account.
5) Prepare and submit reports as assigned by direct supervisor
Provide accurate, timely, and professional reports to management for historical analysis, current status, and forecasting purposes.
6) Identify and follow up on agent payroll issues

薪资福利：
1) 第13个月固定奖金；
2) 享有带薪假期10-12天，婚假，产假；
3) 公司按国家政策为员工缴纳六险一金, 每年公司组织大型体检等福利；
4) 舒适的工作环境，不定期的公司、团队活动；
5) 公司提供全方位的技能培训如：职前培训、在职培训、晋升培训，为员工提供通畅的晋升通道。

保密承诺：
Concentrix 对收集的应聘人员个人信息资料，严格遵守 Concentrix 个人信息保护管理体系的相关管理制度和员工保密协议，对应聘人员提供的个人资料保守秘密，严防丢失、泄露、损毁的事件发生。
使用目的仅限于与应聘人员联络、考核及入职后的管理之用，如未被录用的在 Concentrix 内部销毁绝，不用于它途。 举报 分享

Concentrix（纳斯达克股票代码：CNXC）是一家领先的科技型全球商业服务公司，专门为包括超过95家全球财富500强客户，和超过90家全球颠覆性高增长客户在内的全球品牌，提供客户参与提升和业务绩效改善服务。每一天，我们来自全球6大洲、40多个国家的员工都在交付优质的客户体验，帮助客户公司更好地与消费者建立连接。

我们创造更好的业务成果，并通过技术、设计、数据、流程和人员帮助我们的客户脱颖而出。Concentrix为关键垂直行业的客户提供服务：科技和消费电子、零售、旅游和电子商务、银行、金融服务和保险、医疗保健、通信和媒体、汽车，以及能源和公共部门。

迄今为止，Concentrix中国已拥有大连、重庆、佛山、北京、上海、深圳、苏州、贵阳和西安9个运营、开发与销售中心，在职员工超1万人。在保持全球一致性的同时，我们能够兼顾中国地区的市场差异，为多个国家和地区的客户提供消费者互动解决方案，涵盖客户关系管理、商业分析与洞察、流程自动化、财务与资产管理、咨询、IT服务、技术资产、数字化营销等多项服务。