黔南招聘

职位描述：
General Description

The Trainer’s main objective is to prepare customer service representatives to perform their job effectively. This includes providing new hired staff with product knowledge, company information and the necessary customer service skills. In addition to this, product trainers provide cross training, new product training, updates, refreshers, and recursive training.

Responsibilities

1. Planning and Preparing
-Create lesson plans for training delivery
-Review, evaluate and modify if necessary the training curriculum (all training modifications must be approved by the client)
-Prepare materials and resources for training delivery
- Reserve training room and equipment
-Check equipment and networks for functionality and access
-Review and master all content and activities for instruction
 
2. Training Delivery
-Provide clear instruction using a variety of techniques and activities
-Enforce adherence and attendance of participants
-Maintain a positive learning environment
-Evaluate learning and mastery of content, skills and procedures
-Provide feedback and guidance to learners
-Enforce company rules and policies during training hours

3.Training Reports
-Complete daily, weekly, and end of training reports and submit to all pertinent parties
-Sign off trainees with individual reports to the operations supervisor
-Record and explain training attrition
-Recommend changes to curriculum, methods or activities based on observations during training delivery (consulting with the client beforehand)

4.Needs Analysis
-Partner with QA to determine areas of opportunity in CSR performance
-Evaluate the results of product training to curb undesirable trends or unexpected deficiencies in training programs
-Recommend training initiatives to support operations in surpassing KPI’s and metrics
-Develop action plans to remedy deficiencies

5.Updating and Maintaining Knowledge
-Take customer contacts meeting the account weekly quota
-Perform quality audits to meet the account weekly quota
-Attend calibration sessions
-Read all new processes and procedures provided by the client and/or operations
-Receive refresher training as necessary
-Remain informed and current in instruction practices, teaching methodologies and training best practices.

6.General Account Responsibilities
-Support all areas of account operations in order to provide knowledgeable, competent and motivated staff
-Interact with clients when necessary for training purposes, especially regarding curriculum and training modifications (All modifications must be approved by the client)
-Other tasks as assigned by account manager.


福利待遇：
1.第13个月固定奖金；
2.享有带薪假期10-12天，婚假，产假；
3.公司按国家政策为员工缴纳六险一金, 每年公司组织大型体检等福利；
4.舒适的工作环境，不定期的公司、团队活动；
5.公司提供全方位的技能培训如：职前培训、在职培训、晋升培训，为员工提供通畅的晋升通道。

保密承诺： Concentrix 对收集的应聘人员个人信息资料，严格遵守 Concentrix 个人信息保护管理体系的相关管理制度和员工保密协议，对应聘人员提供的个人资料保守秘密，严防丢失、泄露、损毁的事件发生。
使用目的仅限于与应聘人员联络、考核及入职后的管理之用，如未被录用的在 Concentrix 内部销毁绝，不用于它途。 举报 分享

Concentrix（纳斯达克股票代码：CNXC）是一家领先的科技型全球商业服务公司，专门为包括超过95家全球财富500强客户，和超过90家全球颠覆性高增长客户在内的全球品牌，提供客户参与提升和业务绩效改善服务。每一天，我们来自全球6大洲、40多个国家的员工都在交付优质的客户体验，帮助客户公司更好地与消费者建立连接。

我们创造更好的业务成果，并通过技术、设计、数据、流程和人员帮助我们的客户脱颖而出。Concentrix为关键垂直行业的客户提供服务：科技和消费电子、零售、旅游和电子商务、银行、金融服务和保险、医疗保健、通信和媒体、汽车，以及能源和公共部门。

迄今为止，Concentrix中国已拥有大连、重庆、佛山、北京、上海、深圳、苏州、贵阳和西安9个运营、开发与销售中心，在职员工超1万人。在保持全球一致性的同时，我们能够兼顾中国地区的市场差异，为多个国家和地区的客户提供消费者互动解决方案，涵盖客户关系管理、商业分析与洞察、流程自动化、财务与资产管理、咨询、IT服务、技术资产、数字化营销等多项服务。