黔南招聘

职位描述：
Job description:
As a Professional Website Administrator (Dragonfly), you will provide expert knowledge and support to the front-lines of our Professional Hosting team. The Dragonfly will be in charge of handling all escalated hosting issues from the Professional Hosting or Inbound Customer Care teams, effectively serving as a Tier II escalation point. Along with support, the Dragonfly will be tasked with teaching and developing the knowledge of our teams.
Teamwork is key! As part of the Professional Hosting Services team, you will contribute to the training and education of customers. We are tasked with insuring that the precise information and resolution gets to the customer, so that they can get back to business! We are a team who makes a true difference; not only for our customers but, for our KICK ASS Customer Care teams! Are you ready for a Challenge?!
1) You enrich the lives of others and are inspired to provide a truly exceptional experience - one customer at a time
2) You are an action oriented person who is a true self starter
3) You need a good challenge and opportunity for growth
4) You understand the privilege and obligation of being a part of a team
5) You thrive working in a fast paced dynamic environment
6) Excellent interpersonal and leadership skills
7) Strong understanding or strong willingness and aptitude to learn Internet and website technologies
8) Ability to interact and communicate effectively cross-functionally and with various levels of the organization
9) Must be able to diagnose and solve problems with varying complexity, using multiple tools and systems
10) A strong sense of humor is required. We do not take ourselves too seriously and we do have a lot of fun!
Required:
1) Efficient working knowledge of both Linux and Windows server environments
2) Must have advanced understanding of c Panel, Plesk, and WordPress
3) Must be able to provide excellent customer service to customers on escalated technical issues.
4) Organized tracking of potential and ongoing known issues, and be the point of contact for ITOC reviews
5) Must be able to handle elevated customer support interactions as needed
6) Comfortable talking with developers, managers and customers and respecting their various levels of
technical knowledge
7) Excellent Verbal and Written Communication Skills
8) Ability to Multi-task
9) Knowledge with Scripting Languages and Database Management
10) Knowledge with Installation, Configuration and Operation of CMS applications
11) Knowledge of Control Panel Management
12) Basic Knowledge of Server Administration
 Working time：
 9:00-18:00, Monday-Friday
薪资福利：
1) 第13个月固定奖金；
2) 享有带薪假期10-12天，婚假，产假；
3) 公司按国家政策为员工缴纳六险一金, 每年公司组织大型体检等福利；
4) 舒适的工作环境，不定期的公司、团队活动；
5) 公司提供全方位的技能培训如：职前培训、在职培训、晋升培训，为员工提供通畅的晋升通道。
保密承诺：
Concentrix 对收集的应聘人员个人信息资料，严格遵守 Concentrix 个人信息保护管理体系的相关管理制度和员工保密协议，对应聘人员提供的个人资料保守秘密，严防丢失、泄露、损毁的事件发生。
使用目的仅限于与应聘人员联络、考核及入职后的管理之用，如未被录用的在 Concentrix 内部销毁绝，不用于它途。 举报 分享

Concentrix（纳斯达克股票代码：CNXC）是一家领先的科技型全球商业服务公司，专门为包括超过95家全球财富500强客户，和超过90家全球颠覆性高增长客户在内的全球品牌，提供客户参与提升和业务绩效改善服务。每一天，我们来自全球6大洲、40多个国家的员工都在交付优质的客户体验，帮助客户公司更好地与消费者建立连接。

我们创造更好的业务成果，并通过技术、设计、数据、流程和人员帮助我们的客户脱颖而出。Concentrix为关键垂直行业的客户提供服务：科技和消费电子、零售、旅游和电子商务、银行、金融服务和保险、医疗保健、通信和媒体、汽车，以及能源和公共部门。

迄今为止，Concentrix中国已拥有大连、重庆、佛山、北京、上海、深圳、苏州、贵阳和西安9个运营、开发与销售中心，在职员工超1万人。在保持全球一致性的同时，我们能够兼顾中国地区的市场差异，为多个国家和地区的客户提供消费者互动解决方案，涵盖客户关系管理、商业分析与洞察、流程自动化、财务与资产管理、咨询、IT服务、技术资产、数字化营销等多项服务。