黔南招聘

职位描述：
1) Lead Process Training team to support customer service delivery in customer care/technical support account ;
2) Work with client closely to make sure training quality meet their requirement;
3) Close cooperate with delivery on improving CSAT and other metrics.
4) Responsible for working with customers to define business and performance issues relating to professional and skills development needs. Drive a good team spirit through proactive communication and coaching in line with policies and procedures
5) Responsible for the design and delivery of blended learning solutions.
6) responsible for applying knowledge of current learning models; determining the best instructional strategy using knowledge of adult learning theory to meet customer learning expectations; gathering, reviewing, and validating customer requirements; identifying and understanding client objectives and user requirements; acquiring and understanding client source materials to enable organizing content into meaningful learning chunks; creating design documents as deliverables within the content development process; writing scripts; developing test items; and/or creating course materials.
7) Responsible for all activities related to learning tools and/or technologies selection, implementation and support.
8) Recognizes and analyzes training related problems.
9) Lead and Manage COPC deployment and maintenance in Process Training line ;
10) Lead/Support other Training initiatives

Role Specifications Skills

1) Have a good command of English, both spoken English and written English.
2) Effective formal and informal communication
3) Initiative
4) Proven problem solving ability
5) Demonstrated decision making experience
6) Ability to prioritise and action tasks concurrently
7) Demonstrated flexibility in a changing work environment
8) Ability to work in a multicultural work environment
9) Ability to maintain composure under pressure
10) Good face-to-face presentation skills.
11) Proven ability to motivate and coach a team towards achieving performance targets
12) Ability to work in a challenging and dynamic environment
13) Collaborates with others, mainly within own department, to incorporate instructional and other given materials to complete assigned tasks

Required
1) Bachelor's Degree
2) At least 5 years experience in Call center training management experience or Center Training
3) Management experience.
4) 20+ Courses delivery
5) English: Fluent
6) Chinese simplified: Fluent ;
7) Knowledge COPC deployment and operationalization, COPC coordinator certification is a plus
8) Good functional knowledge of MS office tools.
9) Good leadership and interpersonal skills
10) Good team player
11) Good Presentation Skills
12) Good Analytical Skills
13) - Good Project Management Skills

工作时间：
周末双休，9:00am-6:00pm

薪资福利：
1) 第13个月固定奖金；
2) 享有带薪假期10-12天，婚假，产假；
3) 公司按国家政策为员工缴纳六险一金, 每年公司组织大型体检等福利；
4) 舒适的工作环境，不定期的公司、团队活动；
5) 公司提供全方位的技能培训如：职前培训、在职培训、晋升培训，为员工提供通畅的晋升通道。

保密承诺： Concentrix 对收集的应聘人员个人信息资料，严格遵守 Concentrix 个人信息保护管理体系的相关管理制度和员工保密协议，对应聘人员提供的个人资料保守秘密，严防丢失、泄露、损毁的事件发生。
使用目的仅限于与应聘人员联络、考核及入职后的管理之用，如未被录用的在 Concentrix 内部销毁绝，不用于它途。 举报 分享

Concentrix（纳斯达克股票代码：CNXC）是一家领先的科技型全球商业服务公司，专门为包括超过95家全球财富500强客户，和超过90家全球颠覆性高增长客户在内的全球品牌，提供客户参与提升和业务绩效改善服务。每一天，我们来自全球6大洲、40多个国家的员工都在交付优质的客户体验，帮助客户公司更好地与消费者建立连接。

我们创造更好的业务成果，并通过技术、设计、数据、流程和人员帮助我们的客户脱颖而出。Concentrix为关键垂直行业的客户提供服务：科技和消费电子、零售、旅游和电子商务、银行、金融服务和保险、医疗保健、通信和媒体、汽车，以及能源和公共部门。

迄今为止，Concentrix中国已拥有大连、重庆、佛山、北京、上海、深圳、苏州、贵阳和西安9个运营、开发与销售中心，在职员工超1万人。在保持全球一致性的同时，我们能够兼顾中国地区的市场差异，为多个国家和地区的客户提供消费者互动解决方案，涵盖客户关系管理、商业分析与洞察、流程自动化、财务与资产管理、咨询、IT服务、技术资产、数字化营销等多项服务。