黔南招聘

职位描述：
1.Manage CRM business spanning across multiple processes like; Voice IB / OB, Chat, Email Support.
2.Complete end to end responsibility of account delivery
3.Responsible for delivering against client SOWs and SLAs
4.Operations leadership for establishing processes, metrics identifications and reporting
5.Ensure roll out of all centre standards on Quality, Controls & Compliance and all pertinent house keeping items for the account
6.Deliver to the Continuous Improvement Objectives for the account
7.Understanding and deploying appropriate CNX tools and assets
8.Client relationship management: Manage relationships with customers at the senior and middle management level and ensure customer satisfaction
9.Establish and maintain robust tracking mechanism for key indicators of the operations to support decision-making
10.Responsible for tracking and driving all process parameters ‘critical to process’ & ‘critical to quality’ for process delivery
11.Work with HR in the career development activities for team members, team leaders and managers, including performance management, feedback and training
12.Ensure adequate guidance & training of team members to ensure process objectives & Customer requirements are met
13.Responsible for working with the cross functional teams to ensure successful delivery of the account managed
14.Ensure 100% compliance of all controls by the delivery team
15.Produce timely and effective client reports and CNX internal management reports to present the performance of the account
16.Build and develop effective working relationship with the account DPE

Requirements
1.skills/experiences
2.7+ years working experience, experience with outsourcing business will be a plus.
3.3+ years experience as an operations leader, which managed 50 members at least.
4.Knowledge of project management.
5.Speaking, listening, Reading and Writing in Chinese and English fluently.
6.Using following office work software – Microsoft Office, Microsoft Project, OS X system...

Qualifications (Education/Major/Certificates)
1.MBA from a reputed institute.
2.Six Sigma Green Belt, PMP

Required
1.Bachelor's Degree
2.At least 5 years experience in BPO Industry Knowledge
3.At least 5 years experience in Project Management
4.English: Fluent
5.Chinese simplified: Fluent

福利待遇：
1.第13个月固定奖金；
2.享有带薪假期10-12天，婚假，产假；
3.公司按国家政策为员工缴纳六险一金, 每年公司组织大型体检等福利；
4.舒适的工作环境，不定期的公司、团队活动；
5.公司提供全方位的技能培训如：职前培训、在职培训、晋升培训，为员工提供通畅的晋升通道。

保密承诺： Concentrix 对收集的应聘人员个人信息资料，严格遵守 Concentrix 个人信息保护管理体系的相关管理制度和员工保密协议，对应聘人员提供的个人资料保守秘密，严防丢失、泄露、损毁的事件发生。
使用目的仅限于与应聘人员联络、考核及入职后的管理之用，如未被录用的在 Concentrix 内部销毁绝，不用于它途。 举报 分享

Concentrix（纳斯达克股票代码：CNXC）是一家领先的科技型全球商业服务公司，专门为包括超过95家全球财富500强客户，和超过90家全球颠覆性高增长客户在内的全球品牌，提供客户参与提升和业务绩效改善服务。每一天，我们来自全球6大洲、40多个国家的员工都在交付优质的客户体验，帮助客户公司更好地与消费者建立连接。

我们创造更好的业务成果，并通过技术、设计、数据、流程和人员帮助我们的客户脱颖而出。Concentrix为关键垂直行业的客户提供服务：科技和消费电子、零售、旅游和电子商务、银行、金融服务和保险、医疗保健、通信和媒体、汽车，以及能源和公共部门。

迄今为止，Concentrix中国已拥有大连、重庆、佛山、北京、上海、深圳、苏州、贵阳和西安9个运营、开发与销售中心，在职员工超1万人。在保持全球一致性的同时，我们能够兼顾中国地区的市场差异，为多个国家和地区的客户提供消费者互动解决方案，涵盖客户关系管理、商业分析与洞察、流程自动化、财务与资产管理、咨询、IT服务、技术资产、数字化营销等多项服务。