黔南招聘

职位描述：
Job Description: Technical Solution Manager (TSM)

1.Create over Technology Design, Costing, and Solution:
2.Understands Concentrix overall technology strategy and assets, including Third Party vendor products and Concentrix-developed assets to be leveraged for client’s requirements. (inclusive of Voice , Networks (WAN/LAN) , Security (ie PCI), Business Continuity / Disaster Recovery, Help Desk, and Costing / Pricing Tools.
3.Responsible for creating and designing the technical solution aligned to Concentrix strategy and based on client requirements and expected outcomes via RFP’s / RFI’s.
4.Defines the E2E technical solution and cost case, including but not limited to: which assets/technologies will be used, how they interface to each other and to client systems, which components will be customized versus standard/configured, hosting model (client premise, BPaaS, shared IT, etc).
5.Collaborates with business partners to find alternatives and solutions to client challenges.
6.Engage the business client early and effectively in building solid relationships and pushing IT Value upstream as a key differentiator in winning new opportunities.
7.Exercise independent judgement in development methods, techniques, architectures and standards for obtaining solutions. 8.Ensures scalability and Global / International capabilities of technology.
9.Creates and integrates a cohesive, coordinated IT Transition plan that meets stake holder priorities within client’s go-live production date requirements.

Works closely with the deal team directly to the Lead Solution Architect:
1.Works with specialists to refine the detailed solution and cost case
2.Capable of handling/working in multiple deals at the same time
3.Strong estimation skills and able to put high level solutions and cost cases with minimum information in early phases of the deal
4.Candidate should have strong analytical capabilities
5.Responsible for ensuring effective due diligence of the technical solution and proper transition to deployment team
6.Drive standardisation of asset usage across deals
7.Work with both the Industry Vertical leads and respective Asset / Offering Leaders to ensure experience from deals/transitions is fed back into assets and offerings creation/evolution

Excellent communication skills
1.Client facing role, capable of presenting the technical solution to different audiences (technical and non-technical)
2.Client facing role, capable of discussing the technical solution with the client IT team and articulate the dependencies, requirements, etc
3.Communicate comfortably and effectively with the Solutions team to ensure the right technical solution is created
.Capable of articulating and manage stakeholder expectations

Technical knowledge in the following areas mandatory:
1.Contact Center Techology Offerings from ACD, IVR, Chat, Email, Recording, Monitoring, back end CRM Solution, Work Force Management, and Internal Quality Management policies.
2.Knowledge and understanding of technology trends with Mobile (digital and Omni Channels) , Self-Service, and real time analytics.
3.Software development process and terminology - experience in software development required
4.Business process management, (contact center) desktop automation, and Project Management disciplines.
5.Software technology related concepts such as GUI components, IDE, Version and Source Control, VDI (Citrix and VMWare), browser, etc.
6.IT related concepts such as network, shared drive, remote connectivity, performance parameters, desktop, dev/test/QA/production environments, etc.
7.OpenSpan and BPM product knowledge a big plus

Experience & others
1.10+ years of experience in creating solutions involving software development
2.5+ years in business process management (call center or back office)
3.Fluent in English
4.Travel up to 50% of the time
5.Experience in working with global teams, in different timezones and cultures

福利待遇：
1.第13个月固定奖金；
2.享有带薪假期10-12天，婚假，产假；
3.公司按国家政策为员工缴纳六险一金, 每年公司组织大型体检等福利；
4.舒适的工作环境，不定期的公司、团队活动；
5.公司提供全方位的技能培训如：职前培训、在职培训、晋升培训，为员工提供通畅的晋升通道。

保密承诺： Concentrix 对收集的应聘人员个人信息资料，严格遵守 Concentrix 个人信息保护管理体系的相关管理制度和员工保密协议，对应聘人员提供的个人资料保守秘密，严防丢失、泄露、损毁的事件发生。
使用目的仅限于与应聘人员联络、考核及入职后的管理之用，如未被录用的在 Concentrix 内部销毁绝，不用于它途。 举报 分享

Concentrix（纳斯达克股票代码：CNXC）是一家领先的科技型全球商业服务公司，专门为包括超过95家全球财富500强客户，和超过90家全球颠覆性高增长客户在内的全球品牌，提供客户参与提升和业务绩效改善服务。每一天，我们来自全球6大洲、40多个国家的员工都在交付优质的客户体验，帮助客户公司更好地与消费者建立连接。

我们创造更好的业务成果，并通过技术、设计、数据、流程和人员帮助我们的客户脱颖而出。Concentrix为关键垂直行业的客户提供服务：科技和消费电子、零售、旅游和电子商务、银行、金融服务和保险、医疗保健、通信和媒体、汽车，以及能源和公共部门。

迄今为止，Concentrix中国已拥有大连、重庆、佛山、北京、上海、深圳、苏州、贵阳和西安9个运营、开发与销售中心，在职员工超1万人。在保持全球一致性的同时，我们能够兼顾中国地区的市场差异，为多个国家和地区的客户提供消费者互动解决方案，涵盖客户关系管理、商业分析与洞察、流程自动化、财务与资产管理、咨询、IT服务、技术资产、数字化营销等多项服务。