Quality Leader质量总监
聚思鸿信息技术服务Concentrix
- 公司规模：1000-5000人
- 公司性质：外资（欧美）
- 公司行业：外包服务
职位信息
- 发布日期：2017-01-30
- 工作地点：大连
- 招聘人数：1人
- 工作经验：8-9年经验
- 学历要求：本科
- 语言要求：英语 精通
- 职位月薪：3-6万/月
- 职位类别：客服总监 客服经理
职位描述
职位描述：
Job Responsibilities
？ Lead China Quality and Training teams (150+ HCs) to support all service delivery accounts. Quality and Training teams include but not limited to Process Training team, Transaction QA team, Delivery Excellence team, Total Quality Management team and etc.
？ Manage and improve overall Quality and Training strategy and framework to serve the organization.
？ Work with delivery teams and function teams closely to assure client satisfaction and SLA fulfillment.
？ Interact with client to manage escalation.
？ Lead the trouble shooting during critical situation when it’s required.
？ Manage Lean Six Sigma program and develop more Black Belts for the organization. Mentor and Coach Six Sigma Black Belt projects.
？ Lead and Manage COPC deployment and maintenance in Quality and Training lines.
？ Provide high quality analysis to support customer service delivery by using Six Sigma and Quality statistics
？ Drive Quality and Training initiatives, such as Best Practice Sharing
？ Provide Training and Quality solutions to new deals
？ Lead/Support other Training and Quality initiatives
Job Requirements (skills/experiences)
? At least 10 years quality experience and 5 years operation management experience
? Knowledge of ISO 9000/COPC deployment and operationalization, ISO lead auditor certification is a must. COPC coordinator certification is a plus
? Demonstrated ISO/COPC experience.
? Six Sigma Black Belt certification is a must. Mast Black Belt certification is a plus.
? Excellent communication skills - Fluent spoken and written English
? Strong leadership and interpersonal skills
? Excellent Presentation Skills
? Strong Analytical Skills – Minitab and Excel.
? Excellent Project Management Skills
? Good functional knowledge of MS office tools.
? Travel – on business needs
Qualifications (Education/Major/Certificates)
? Bachelor's degree, Master degree is preferred.
举报
分享
Job Responsibilities
？ Lead China Quality and Training teams (150+ HCs) to support all service delivery accounts. Quality and Training teams include but not limited to Process Training team, Transaction QA team, Delivery Excellence team, Total Quality Management team and etc.
？ Manage and improve overall Quality and Training strategy and framework to serve the organization.
？ Work with delivery teams and function teams closely to assure client satisfaction and SLA fulfillment.
？ Interact with client to manage escalation.
？ Lead the trouble shooting during critical situation when it’s required.
？ Manage Lean Six Sigma program and develop more Black Belts for the organization. Mentor and Coach Six Sigma Black Belt projects.
？ Lead and Manage COPC deployment and maintenance in Quality and Training lines.
？ Provide high quality analysis to support customer service delivery by using Six Sigma and Quality statistics
？ Drive Quality and Training initiatives, such as Best Practice Sharing
？ Provide Training and Quality solutions to new deals
？ Lead/Support other Training and Quality initiatives
Job Requirements (skills/experiences)
? At least 10 years quality experience and 5 years operation management experience
? Knowledge of ISO 9000/COPC deployment and operationalization, ISO lead auditor certification is a must. COPC coordinator certification is a plus
? Demonstrated ISO/COPC experience.
? Six Sigma Black Belt certification is a must. Mast Black Belt certification is a plus.
? Excellent communication skills - Fluent spoken and written English
? Strong leadership and interpersonal skills
? Excellent Presentation Skills
? Strong Analytical Skills – Minitab and Excel.
? Excellent Project Management Skills
? Good functional knowledge of MS office tools.
? Travel – on business needs
Qualifications (Education/Major/Certificates)
? Bachelor's degree, Master degree is preferred.
职能类别： 客服总监 客服经理
关键字： Quality Leader； Quality Manager；周末双休 带薪年假 五险一金 年终双薪 绩效奖金 人才推荐奖 出差补贴 补充医疗保险 定期体检 出国机会
公司介绍
Concentrix（纳斯达克股票代码：CNXC）是一家领先的科技型全球商业服务公司，专门为包括超过95家全球财富500强客户，和超过90家全球颠覆性高增长客户在内的全球品牌，提供客户参与提升和业务绩效改善服务。每一天，我们来自全球6大洲、40多个国家的员工都在交付优质的客户体验，帮助客户公司更好地与消费者建立连接。
我们创造更好的业务成果，并通过技术、设计、数据、流程和人员帮助我们的客户脱颖而出。Concentrix为关键垂直行业的客户提供服务：科技和消费电子、零售、旅游和电子商务、银行、金融服务和保险、医疗保健、通信和媒体、汽车，以及能源和公共部门。
迄今为止，Concentrix中国已拥有大连、重庆、佛山、北京、上海、深圳、苏州、贵阳和西安9个运营、开发与销售中心，在职员工超1万人。在保持全球一致性的同时，我们能够兼顾中国地区的市场差异，为多个国家和地区的客户提供消费者互动解决方案，涵盖客户关系管理、商业分析与洞察、流程自动化、财务与资产管理、咨询、IT服务、技术资产、数字化营销等多项服务。
我们创造更好的业务成果，并通过技术、设计、数据、流程和人员帮助我们的客户脱颖而出。Concentrix为关键垂直行业的客户提供服务：科技和消费电子、零售、旅游和电子商务、银行、金融服务和保险、医疗保健、通信和媒体、汽车，以及能源和公共部门。
迄今为止，Concentrix中国已拥有大连、重庆、佛山、北京、上海、深圳、苏州、贵阳和西安9个运营、开发与销售中心，在职员工超1万人。在保持全球一致性的同时，我们能够兼顾中国地区的市场差异，为多个国家和地区的客户提供消费者互动解决方案，涵盖客户关系管理、商业分析与洞察、流程自动化、财务与资产管理、咨询、IT服务、技术资产、数字化营销等多项服务。
联系方式
- Email：yu.pei@concentrix.com
- 公司地址：大连市沙河口区软件园9号楼