黔南 [切换城市] 黔南招聘黔南高级管理招聘黔南总监/部门经理招聘

Risk and Integrity Leader

聚思鸿信息技术服务Concentrix

  • 公司规模:1000-5000人
  • 公司性质:外资(欧美)
  • 公司行业:外包服务

职位信息

  • 发布日期:2017-01-30
  • 工作地点:大连
  • 招聘人数:1人
  • 工作经验:8-9年经验
  • 学历要求:本科
  • 语言要求:英语 精通
  • 职位月薪:3-6万/月
  • 职位类别:总监/部门经理  客服经理

职位描述

职位描述:
KEY RESPONSIBILITIES

? Serve as Primary contact for compliance matters concerning Shared Services, and Operational Delivery at China
? Study the contracts signed with Clients, and ensure contractual compliance for all controls
? Work closely with internal legal teams with external law firms to develop on compliance requirements pertaining to the existing lines of business and potential lines of business
? Ensure that security, privacy and fraud incidents are handled in accordance with the Global Incident and Fraud Management process
? Conduct & support investigations including but not limited to analytics of logs/ data/ reports from clients, interviews of CNX staff, etc.
? Work closely with Location HR to ensure disciplinary actions are in taken in-line with local requirements
? Ensure that any actions arising from incidents are tracked to closure for the entire location in accordance with client contractual requirements
? Responsible for Effectiveness of Process Controls & Efficiency and achievement of overall process compliances in all domains like Operational security, Physical security, HR security, etc.
? Understand and implement Concentrix internal compliance requirements
? Ensure checks and balances are set within delivery organizations to ensure compliance like compliance governance program, etc.
? Work closely with clients audit teams with respect to external audits and ensure 100% pass rate on all these audits
? Drive education of all stakeholders with regular connect calls that includes calibration with the POC for all accounts, Location HRP and Location Leader.
? Participate in weekly/ fortnightly/ monthly reviews of each competency/ location and drive controls related discussions.
? If any gaps are identified by CNX internal or external auditors/ reviewers, drive action planning and execution of action plans.



STRATEGIC INPUTS / SKILLS REQUIRED

? Should have a degree/diploma in Law and/ or, Quality certifications and Operational Compliance Experience
? A strong inclination for audit and compliance
? Should be well versed with the Laws pertaining to China

职能类别: 总监/部门经理 客服经理

关键字: Risk and Integrity Leader 周末双休 带薪年假 五险一金 年终双薪 出差补贴 补充医疗保险 定期体检 出国机会

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公司介绍

Concentrix(纳斯达克股票代码:CNXC)是一家领先的科技型全球商业服务公司,专门为包括超过95家全球财富500强客户,和超过90家全球颠覆性高增长客户在内的全球品牌,提供客户参与提升和业务绩效改善服务。每一天,我们来自全球6大洲、40多个国家的员工都在交付优质的客户体验,帮助客户公司更好地与消费者建立连接。

我们创造更好的业务成果,并通过技术、设计、数据、流程和人员帮助我们的客户脱颖而出。Concentrix为关键垂直行业的客户提供服务:科技和消费电子、零售、旅游和电子商务、银行、金融服务和保险、医疗保健、通信和媒体、汽车,以及能源和公共部门。

迄今为止,Concentrix中国已拥有大连、重庆、佛山、北京、上海、深圳、苏州、贵阳和西安9个运营、开发与销售中心,在职员工超1万人。在保持全球一致性的同时,我们能够兼顾中国地区的市场差异,为多个国家和地区的客户提供消费者互动解决方案,涵盖客户关系管理、商业分析与洞察、流程自动化、财务与资产管理、咨询、IT服务、技术资产、数字化营销等多项服务。

联系方式

  • Email:yu.pei@concentrix.com
  • 公司地址:大连市沙河口区软件园9号楼