黔南招聘

职位描述：
As a Customer Care Center (“C3”) achieved of your team of 12-20 Internet Consultants. This role will be directly
empowered to uphold our organizations core values. It will also provide the C3 vision of customer excellence to team
members on a daily basis. It starts with a desire to be part of something bigger than oneself. You will be responsible
for the development of Internet Consultants and the time necessary to develop your leadership skills, while assisting
the operations of multimillion dollar Customer Care teams.

Are you the one?

. You enrich the lives of others and are inspired to provide a truly exceptional experience - one customer at a
time
. You are an action oriented person who is a true self starter
. You need a good challenge and opportunity for growth
. You understand the privilege and obligation of being a part of a team
. You thrive working in a fast paced dynamic environment
. Excellent interpersonal and leadership skills
. Strong understanding or strong willingness and aptitude to learn Internet and website technologies
. Ability to interact and communicate effectively cross-functionally and with various levels of the organization
. Must be able to diagnose and solve problems with varying complexity, using multiple tools and systems
. A strong sense of humor is required. We do not take ourselves too seriously and we do have a lot of fun!


The ideal Supervisor will:

. Create a productive, high-energy, and achievement oriented team environment
. Continuously reinforce our core values and purpose with members of your team
. Define outcomes with clarity so everyone understands the definition of success and expectations for the role
. Provide accurate and timely feedback and validation on a regular basis for key performance measures and
progress/attainment toward defined outcomes
. Embrace the uniqueness of each team member and leverage their ingenuity to best solve for the customer
and company
. Objectively and constructively review phone calls with team members with the purpose of continuous
improvement in both interpersonal skills and customer engagement
. Celebrate often and loudly when outcomes and milestones are achieved by individual or team
. Sets examples through leadership in areas of personal character, commitment, organizational and
communication skills, and work ethic
. Lead daily team huddles to promote team participation, flow of communication and recognition from previous
day outcomes including customer or employee stories
. Be visible and available for all team members on the floor, always and without exception
. Demonstrate complete ownership of escalated customer interactions, with the fundamental philosophy of
doing the right thing for each one
. Be the voice of your team to other departments and leadership – escalate issues that impact our customers
or inhibit our employee’s ability to succeed
. Hold people accountable… and be their biggest supporter! 举报 分享

Concentrix（纳斯达克股票代码：CNXC）是一家领先的科技型全球商业服务公司，专门为包括超过95家全球财富500强客户，和超过90家全球颠覆性高增长客户在内的全球品牌，提供客户参与提升和业务绩效改善服务。每一天，我们来自全球6大洲、40多个国家的员工都在交付优质的客户体验，帮助客户公司更好地与消费者建立连接。

我们创造更好的业务成果，并通过技术、设计、数据、流程和人员帮助我们的客户脱颖而出。Concentrix为关键垂直行业的客户提供服务：科技和消费电子、零售、旅游和电子商务、银行、金融服务和保险、医疗保健、通信和媒体、汽车，以及能源和公共部门。

迄今为止，Concentrix中国已拥有大连、重庆、佛山、北京、上海、深圳、苏州、贵阳和西安9个运营、开发与销售中心，在职员工超1万人。在保持全球一致性的同时，我们能够兼顾中国地区的市场差异，为多个国家和地区的客户提供消费者互动解决方案，涵盖客户关系管理、商业分析与洞察、流程自动化、财务与资产管理、咨询、IT服务、技术资产、数字化营销等多项服务。