黔南招聘

职位描述：
Description:
1) This role is a requirement to meet the contact center security responsibilities share by the customer. The incumbent will be responsible for supporting CCSR, BCP/DR and SR related activities for the contact center.
2) Prime job responsibility of Contact Center Security DRI (Directly Responsible Individual) is to address customer security & regulatory requirements. Contact center DRI gathers customer security requirements as per the contract and or as agreed by the relevant parties, analyzes the requirements, maps the customer security requirements with Concentrix(CNX) deployed controls and responds to customer and Concentrix management appropriately on compliances.
3) The incumbent will necessarily have to interact with various internal teams and GEO security SPOCs and colleagues from various functions to manage security and regulatory deliverables towards Customer requirements and CNX Internal standards.
4) The Security Manager has the following responsibilities within the scope.
5) Support implementation and maintenance of security policies, procedures, and practices to provide protection for the facility, information, equipment and personnel in accordance with Customer requirement.
6) Identify risks, research and deploy state-of-the-art technology solutions and innovative security management techniques.
7) Participate and support in evaluation of existing security systems and programs, and implement new or improved projects and procedures to close any identified deficiencies or gaps.
8) Perform site level technical and information security activities including security education; document and material classification and control and records management. (May be an Information Technology function and individual performing duties.)
9) Maintain and enhance compliance to customer security requirements.
10) Conduct internal assessment covering all aspects of customer requirements and at the expected periodicity.
11) Review personnel Security program, including pre-employment screenings, clearance processing and maintenance, visitor control, vendor security and internal investigations.
12) Provide incident management support to global security team.
13) Support customer assessments and catalyze prompt closures of corrective actions plan.
14) Ensure that budgets, schedules, and performance standards/requirements are set and attained.
Job Role
1) Drive the implementation of CCSR requirement, global security directives and guidelines, complement with local security instructions if needed.
2) Conduct various internal audits across functions to strengthen the security practice.
3) Inform the corporate Security DRI with regional updated and progress on security initiatives
4) Implementation of CCSR, global security directives and guidelines.
5) Participate in security incidents support and investigations in accordance with the Information Security Incident Handling Process and Investigation Framework.
6) Facilitate Quarterly risk assessments based on business requirements, agreements and activities.
7) Provide Business Continuity Management (BCM) subject matter expertise and support local implementation and maintenance activities.
8) Provide assistance to enterprise information security program.
9) Drive security awareness activities amongst all personnel at the contact centre.
10) Perform specialized security training for target groups.
11) Assess threats, risks, and vulnerabilities(Weekly) from emerging security issues.
12) Participate in contact centre security standards and guidelines for system configuration.
13) Perform and create procedures for system security audits, penetration-tests, and vulnerability assessments.
14) Ability to work independently and coordinate cross function at a senior level.
15) Build & maintain documentation for all procedures, as required to continually improve levels of service & efficiency and meet quality standards.
Competence & Skills
1) Leadership:
a) Ability to collaborate with teams across multiple locations/GEOs, achieve organization goals.
b) Ability to set-up change and improvement initiative at Central level.
2) Perspective:
Ability to recommended adjustment to processes. Support and recommend in the development of national strategies. Estimate the impact of new strategies on service quality, employee satisfaction, customer satisfaction, and/or profitability.
3) People Orientation:
Ability to deal with conflicts in the organization. Ability to communicate with employees at all levels in the organization, and with Senior Management.
4) Result Orientation:
Achieves results consistently. Ability to link actions to results.
5) Customer Orientation:
Ability to discuss sensitive issues with the customer. Ability to build good working relationships with customers.
6) Human competence:
a) Effective teamwork & Team building;
b) Conducting performance appraisals and personal development talks;
c) Advanced change management skills;
d) Advanced coaching skills;
7) Business competence
a) Advanced presentation skills;
b) Good command over English language;
c) Good understanding of Concentrix’s organization structure and Global Services level;
d) Basic understanding of processes as commonly used by operators/customers/support services;
e) Basic negotiation skills;
f) Basic understanding of the contract(s) under delivery;
g) Advanced understanding of processes as commonly used by operators/customers;
h) Innovative and creative;
i) Accountable and committed;
j) Energetic and goal oriented;
k) Social Ability and Interpersonal skills;
Educational qualifications & work experience
1) Bachelor’s degree or equivalent. Have 5-8 years of experience in a similar profile in ITES/BPO environment;
2) Formal Security training (certificate) or equivalent, any of the following certificates would be a definite advantage, BSI ISO/IEC 27001:2013, CISSP, CISA;
3) Minimum five years’ experience in a security related role, including: Risk Management, Information-, Personnel-, Physical security, Business continuity planning, Disaster recovery and Crisis Management;
4) Experience working with law enforcement or government agencies – knowledgeable in regulatory issues relating to security;
5) Experience working on Open directory, iOS/MAC Security technologies;
6) IS/IT competence;
7) Experience in planning and managing strategic security programs.
8) Knowledge in security products & solutions i.e Mobile device management, Vulnerability assessment, Data leakage prevention;
9) Knowledge of ISO/IEC 27001:2013.

薪资福利：
1）第13个月固定奖金；
2）享有带薪假期10-12天，婚假，产假；
3）公司按国家政策为员工缴纳六险一金，每年公司组织大型体检等福利；
4）舒适的工作环境，不定期的公司、团队活动；
5）公司提供全方位的技能培训如：职前培训、在职培训、晋升培训，为员工提供通畅的晋升通道。

保密承诺： Concentrix 对收集的应聘人员个人信息资料，严格遵守 Concentrix 个人信息保护管理体系的相关管理制度和员工保密协议，对应聘人员提供的个人资料保守秘密，严防丢失、泄露、损毁的事件发生。
使用目的仅限于与应聘人员联络、考核及入职后的管理之用，如未被录用的在 Concentrix 内部销毁绝，不用于它途。 举报 分享

Concentrix（纳斯达克股票代码：CNXC）是一家领先的科技型全球商业服务公司，专门为包括超过95家全球财富500强客户，和超过90家全球颠覆性高增长客户在内的全球品牌，提供客户参与提升和业务绩效改善服务。每一天，我们来自全球6大洲、40多个国家的员工都在交付优质的客户体验，帮助客户公司更好地与消费者建立连接。

我们创造更好的业务成果，并通过技术、设计、数据、流程和人员帮助我们的客户脱颖而出。Concentrix为关键垂直行业的客户提供服务：科技和消费电子、零售、旅游和电子商务、银行、金融服务和保险、医疗保健、通信和媒体、汽车，以及能源和公共部门。

迄今为止，Concentrix中国已拥有大连、重庆、佛山、北京、上海、深圳、苏州、贵阳和西安9个运营、开发与销售中心，在职员工超1万人。在保持全球一致性的同时，我们能够兼顾中国地区的市场差异，为多个国家和地区的客户提供消费者互动解决方案，涵盖客户关系管理、商业分析与洞察、流程自动化、财务与资产管理、咨询、IT服务、技术资产、数字化营销等多项服务。