培训讲师/Trainer(呼叫中心/客服中心)
聚思鸿信息技术服务Concentrix
- 公司规模:1000-5000人
- 公司性质:外资(欧美)
- 公司行业:外包服务
职位信息
- 发布日期:2017-02-03
- 工作地点:佛山
- 招聘人数:1人
- 工作经验:3-4年经验
- 学历要求:大专
- 语言要求:英语 熟练 粤语 熟练
- 职位月薪:50000-90000/年
- 职位类别:培训讲师 培训助理
职位描述
职位描述:
Job description
- Responsible for working with customers to define business and performance issues relating to professional and skills development needs. Drive a good team spirit through proactive communication and coaching in line with policies and procedures
- Responsible for the design and delivery of blended learning solutions. They are responsible for applying knowledge of current learning models; determining the best instructional strategy using knowledge of adult learning theory to meet customer learning expectations; gathering, reviewing, and validating customer requirements; identifying and understanding client objectives and user requirements; acquiring and understanding client source materials to enable organizing content into meaningful learning chunks; creating design documents as deliverable within the content development process; writing scripts; developing test items; and/or creating course materials.
- Responsible for all activities related to learning tools and/or technologies selection, implementation and support.
- Recognizes and analyzes training related problems.
Role Specifications Skills
- Have a good command of English, both spoken English and written English.
- Effective formal and informal communication
- Initiative
- Proven problem solving ability
- Demonstrated decision making experience
- Ability to priorities and action tasks concurrently
- Demonstrated flexibility in a changing work environment
- Ability to work in a multicultural work environment
- Ability to maintain composure under pressure
- Good face-to-face presentation skills.
- Proven ability to motivate and coach a team towards achieving performance targets
- Ability to work in a challenging and dynamic environment
- Collaborates with others, mainly within own department, to incorporate instructional and other given materials to complete assigned tasks
Required
- Bachelor's Degree
- English: Fluent
- Chinese simplified: Fluent
Preferred
- At least 6 months experience in Call center experience
- At least 2 years Training experience in Multi National Company
福利待遇(全职):
- 第13个月固定奖金;
- 享有带薪假期10-12天,婚假,产假;
- 公司按国家政策为员工缴纳六险一金, 每年公司组织大型体检等福利;
- 舒适的工作环境,不定期的公司、团队活动;
- 公司提供全方位的技能培训如:职前培训、在职培训、晋升培训,为员工提供通畅的晋升通道。
保密承诺:Concentrix对收集的应聘人员个人信息资料,严格遵守Concentrix个人信息保护管理体系的相关管理制度和员工保密协议,对应聘人 员提供的个人资料保守秘密,严防丢失、泄露、损毁的事件发生。使用目的仅限于与应聘人员联络、考核及入职后的管理之用,如未被录用在Concentrix 内部销毁绝,不用于它途。
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Job description
- Responsible for working with customers to define business and performance issues relating to professional and skills development needs. Drive a good team spirit through proactive communication and coaching in line with policies and procedures
- Responsible for the design and delivery of blended learning solutions. They are responsible for applying knowledge of current learning models; determining the best instructional strategy using knowledge of adult learning theory to meet customer learning expectations; gathering, reviewing, and validating customer requirements; identifying and understanding client objectives and user requirements; acquiring and understanding client source materials to enable organizing content into meaningful learning chunks; creating design documents as deliverable within the content development process; writing scripts; developing test items; and/or creating course materials.
- Responsible for all activities related to learning tools and/or technologies selection, implementation and support.
- Recognizes and analyzes training related problems.
Role Specifications Skills
- Have a good command of English, both spoken English and written English.
- Effective formal and informal communication
- Initiative
- Proven problem solving ability
- Demonstrated decision making experience
- Ability to priorities and action tasks concurrently
- Demonstrated flexibility in a changing work environment
- Ability to work in a multicultural work environment
- Ability to maintain composure under pressure
- Good face-to-face presentation skills.
- Proven ability to motivate and coach a team towards achieving performance targets
- Ability to work in a challenging and dynamic environment
- Collaborates with others, mainly within own department, to incorporate instructional and other given materials to complete assigned tasks
Required
- Bachelor's Degree
- English: Fluent
- Chinese simplified: Fluent
Preferred
- At least 6 months experience in Call center experience
- At least 2 years Training experience in Multi National Company
福利待遇(全职):
- 第13个月固定奖金;
- 享有带薪假期10-12天,婚假,产假;
- 公司按国家政策为员工缴纳六险一金, 每年公司组织大型体检等福利;
- 舒适的工作环境,不定期的公司、团队活动;
- 公司提供全方位的技能培训如:职前培训、在职培训、晋升培训,为员工提供通畅的晋升通道。
保密承诺:Concentrix对收集的应聘人员个人信息资料,严格遵守Concentrix个人信息保护管理体系的相关管理制度和员工保密协议,对应聘人 员提供的个人资料保守秘密,严防丢失、泄露、损毁的事件发生。使用目的仅限于与应聘人员联络、考核及入职后的管理之用,如未被录用在Concentrix 内部销毁绝,不用于它途。
职能类别: 培训讲师 培训助理
关键字: 培训 讲师 呼叫中心 trainer 培训师 培训经理
公司介绍
Concentrix(纳斯达克股票代码:CNXC)是一家领先的科技型全球商业服务公司,专门为包括超过95家全球财富500强客户,和超过90家全球颠覆性高增长客户在内的全球品牌,提供客户参与提升和业务绩效改善服务。每一天,我们来自全球6大洲、40多个国家的员工都在交付优质的客户体验,帮助客户公司更好地与消费者建立连接。
我们创造更好的业务成果,并通过技术、设计、数据、流程和人员帮助我们的客户脱颖而出。Concentrix为关键垂直行业的客户提供服务:科技和消费电子、零售、旅游和电子商务、银行、金融服务和保险、医疗保健、通信和媒体、汽车,以及能源和公共部门。
迄今为止,Concentrix中国已拥有大连、重庆、佛山、北京、上海、深圳、苏州、贵阳和西安9个运营、开发与销售中心,在职员工超1万人。在保持全球一致性的同时,我们能够兼顾中国地区的市场差异,为多个国家和地区的客户提供消费者互动解决方案,涵盖客户关系管理、商业分析与洞察、流程自动化、财务与资产管理、咨询、IT服务、技术资产、数字化营销等多项服务。
我们创造更好的业务成果,并通过技术、设计、数据、流程和人员帮助我们的客户脱颖而出。Concentrix为关键垂直行业的客户提供服务:科技和消费电子、零售、旅游和电子商务、银行、金融服务和保险、医疗保健、通信和媒体、汽车,以及能源和公共部门。
迄今为止,Concentrix中国已拥有大连、重庆、佛山、北京、上海、深圳、苏州、贵阳和西安9个运营、开发与销售中心,在职员工超1万人。在保持全球一致性的同时,我们能够兼顾中国地区的市场差异,为多个国家和地区的客户提供消费者互动解决方案,涵盖客户关系管理、商业分析与洞察、流程自动化、财务与资产管理、咨询、IT服务、技术资产、数字化营销等多项服务。
联系方式
- Email:yu.pei@concentrix.com
- 公司地址:大连市沙河口区软件园9号楼