青岛招聘

MAIN RESPONSIBILITIES:

·
Clarification of
upcoming field claims in front of the customer and / or transfer identified
quality issue immediately to the responsible WABCO quality organization

·
Visit customer service
station within assigned area and follow up with process improvement action plan
on regular basis and improve quality service to customers

·
Reduce claims cost by
giving training to avoid wrong diagnosing and no defect claims

·
Respond to customer
field complaints within 24 hours

·
Analyze the new field
complaints and give timely feedback report to customers

·
Monitor the
effectiveness of the corrective action taken by customers/WABCO in field

·
Feedback on new
products field performance

·
Provide training for
customer service stations and projects for both new products and existing
products

·
Tracking of field
claims trend

EXPERIENCE:

·
> 5 year working
experience

PROFILE:

• College degree in automotive engineering or
  engineering-related major
• Familiar with customer service process and
  customer satisfaction
• Good hands-on in handling service station
  request or end user claim.
• Professional appearance and personality to
  deal directly with customer service stations
• Effective troubleshooting capability
• Willingness to travel and/or to relocate close
  to customers' plants, high flexibility
• Good communication skills

Good at computer skill, i.e: Microsoft Office
& other common computer applications

威伯科全球
威伯科汽车控制系统（纽交所交易代码：WBC）是全球领先的商用车安全和效率控制系统供应商。成立至今的近140年来，威伯科持续引领着机械、机电及电子技术领域的突破与创新，为世界领先的商用卡车、客车和挂车制造商提供制动、稳定控制和自动变速控制产品和系统。
威伯科总部位于比利时布鲁塞尔，在全球34个国家拥有11,000名员工。2014年全球销售总额为29亿美元。
威伯科亚太及中国
威伯科亚太总部设于中国上海，在亚太地区设有7个办事机构和11个生产基地，分布于澳大利亚、中国、印度、日本、韩国、新加坡和泰国，为整个区域服务。目前，威伯科公司在亚太区的独资、合资企业共有员工4300余人，从事产品开发、采购、生产、物流、市场、销售以及售后服务等工作。
威伯科在中国制造和销售先进的卡车、挂车和客车等商用汽车空气管理系统、制动与稳定控制系统、悬挂控制系统和传动控制系统及其零部件，服务国内大多数商用汽车生产厂家。
威伯科在中国拥有4个生产基地：济南的独资工厂山东威明汽车产品有限公司、青岛的独资生产基地及其济南分公司，和广东台山的合资企业广东威伯科富华汽车制动系统有限公司。威伯科公司目前在中国有员工1500多名。