客户服务
马士基（中国）航运有限公司
- 公司规模：500-1000人
- 公司性质：外资(欧美)
- 公司行业：交通/运输/物流
职位信息
- 发布日期：2012-08-11
- 工作地点：上海-黄浦区
- 招聘人数：1
- 职位类别：其他
职位描述
服务描述/ Brief description of service:
Execute the daily activities of customer service in Shanghai team.
· Live company values
· Ensure a correct understanding to various SOP and follow up
· Ensure all the tasks can be completed efficiently as targeted in our KPIs
- MDWS clarification turn-time within 2 running hours in average
- Cooperate with GSC to achieve the target of documentation turn-time and accuracy
- Observe the TPC trend and alert relevant party for any abnormal signals
- Pending tray clean up on a daily basis
- Proper actions to the longstanding containers and raise up any difficulties to the responsible desk for solutions
- Cooperate with GSC/PREBKG team to achieve the target of booking turn-time and accuracy
· Reply to the mails both from external and internal timely and efficiently
· Assist team leader with tasks spot assigned
· Ensure that the rules & regulations in force, as issued by any state, provincial government or regulatory body are observed & complied with
· Assist in the subagent performance management to support our business expansion
· Telephone pick up ratio and manner with kind and patient
Teamwork and personal development
· Sharing experience and success story to team members to enhance the team ability in emergency and problem handling.
· Ensure to timely give team leaders feedbacks when you are unable to solve problem or fulfil arrangements per agreed standard and timeframe
· Attend self learning (LMS) and the generic training proactively to enrich the self knowledge to the system, shipping field.
· Back up to other team members when their absent as assigned by team leader and doing the proper handover when the person you back up comes back.
Service Delivery in a Safmarine way
· Properly follow up the SOP to minimize the service failure and avoid any mistakes from repeated.
· Promptly response to customer’s inquiry within 24 hours, provide alternative solution, show professional attitude etc.
· Proactively communication with relevant internal parties, like sales etc about customers’ status.
· Target for higher customer satisfaction in the yearly customer survey
· Go the extra mile to help customer’s business to help our business.
Cross-team co-operation
· Proactive raise abnormal signals to the relevant function for solving on time so as to deliver service without negative impact.
· Ensure agreed SOPs are strictly adhered to
Ensure an open communication with GSC to achieve the documentation/Booking targets.
公司网址及相关介绍/Website and background: www.safmarine.com
Execute the daily activities of customer service in Shanghai team.
· Live company values
· Ensure a correct understanding to various SOP and follow up
· Ensure all the tasks can be completed efficiently as targeted in our KPIs
- MDWS clarification turn-time within 2 running hours in average
- Cooperate with GSC to achieve the target of documentation turn-time and accuracy
- Observe the TPC trend and alert relevant party for any abnormal signals
- Pending tray clean up on a daily basis
- Proper actions to the longstanding containers and raise up any difficulties to the responsible desk for solutions
- Cooperate with GSC/PREBKG team to achieve the target of booking turn-time and accuracy
· Reply to the mails both from external and internal timely and efficiently
· Assist team leader with tasks spot assigned
· Ensure that the rules & regulations in force, as issued by any state, provincial government or regulatory body are observed & complied with
· Assist in the subagent performance management to support our business expansion
· Telephone pick up ratio and manner with kind and patient
Teamwork and personal development
· Sharing experience and success story to team members to enhance the team ability in emergency and problem handling.
· Ensure to timely give team leaders feedbacks when you are unable to solve problem or fulfil arrangements per agreed standard and timeframe
· Attend self learning (LMS) and the generic training proactively to enrich the self knowledge to the system, shipping field.
· Back up to other team members when their absent as assigned by team leader and doing the proper handover when the person you back up comes back.
Service Delivery in a Safmarine way
· Properly follow up the SOP to minimize the service failure and avoid any mistakes from repeated.
· Promptly response to customer’s inquiry within 24 hours, provide alternative solution, show professional attitude etc.
· Proactively communication with relevant internal parties, like sales etc about customers’ status.
· Target for higher customer satisfaction in the yearly customer survey
· Go the extra mile to help customer’s business to help our business.
Cross-team co-operation
· Proactive raise abnormal signals to the relevant function for solving on time so as to deliver service without negative impact.
· Ensure agreed SOPs are strictly adhered to
Ensure an open communication with GSC to achieve the documentation/Booking targets.
公司网址及相关介绍/Website and background: www.safmarine.com
公司介绍
The A.P. Moller-Maersk Group in the world
The A.P. Moller-Maersk Group is a worldwide organization with about 117,000 employees and offices in around 130 countries-with global headquarters in Copenhagen,Denmark.
In addition to owning one of the world's largest shipping companies,we are also involved in a wide range of activities within the energy,shipbuilding, retail and manufacturing industries.
The A.P.Moller-Maersk Group in North Asia Region
In the North Asia Region,we employ more than 11,000 employees at 65 different locations in Mainland China,Hong Kong, Macao,Taiwan,Mongolia,Japan and Korea.
We have served foreign trade in the Greater China Area for more than 80 years.The foundation of the A.P. Moller- Maersk Group's presence in the North Asai Region is characterized by our commitment to serve foreign trade,continue expansion,make investments that are mutually beneficial,and be good corporate citizens.
Our activities in the North Asia Region include an extensive network of branch and representative offices,
wholly-owned and joint venture transportation companies, logistics companies,industrial enterprises,as well as managing,operating,and investing in a number of marine terminals in key coastal cities in the region.
The A.P. Moller-Maersk Group is constantly looking for opportunities to supply its many companies with competitively priced, high quality products made in the North Asia Region.
The A.P. Moller-Maersk Group in the North Asia Region,amongst other,the following companies:
APM Global Logistics trading as Damco
Maersk Line
APM Terminals
Read more
The A.P. Moller-Maersk Group:www.maersk.com
Damco: www.damco.com
Maersk Line:www.maerskline.com
The A.P. Moller-Maersk Group is a worldwide organization with about 117,000 employees and offices in around 130 countries-with global headquarters in Copenhagen,Denmark.
In addition to owning one of the world's largest shipping companies,we are also involved in a wide range of activities within the energy,shipbuilding, retail and manufacturing industries.
The A.P.Moller-Maersk Group in North Asia Region
In the North Asia Region,we employ more than 11,000 employees at 65 different locations in Mainland China,Hong Kong, Macao,Taiwan,Mongolia,Japan and Korea.
We have served foreign trade in the Greater China Area for more than 80 years.The foundation of the A.P. Moller- Maersk Group's presence in the North Asai Region is characterized by our commitment to serve foreign trade,continue expansion,make investments that are mutually beneficial,and be good corporate citizens.
Our activities in the North Asia Region include an extensive network of branch and representative offices,
wholly-owned and joint venture transportation companies, logistics companies,industrial enterprises,as well as managing,operating,and investing in a number of marine terminals in key coastal cities in the region.
The A.P. Moller-Maersk Group is constantly looking for opportunities to supply its many companies with competitively priced, high quality products made in the North Asia Region.
The A.P. Moller-Maersk Group in the North Asia Region,amongst other,the following companies:
APM Global Logistics trading as Damco
Maersk Line
APM Terminals
Read more
The A.P. Moller-Maersk Group:www.maersk.com
Damco: www.damco.com
Maersk Line:www.maerskline.com