北京招聘Client Service Officer-客服主任

Client Service Officer-客服主任

环球资源（华北地区）

公司规模：500-1000人
公司性质：外资(欧美)
公司行业：广告互联网/电子商务

职位信息

发布日期：2014-08-06
工作地点：北京-朝阳区
招聘人数：1
工作经验：二年以上
学历要求：大专
语言要求：英语良好
职位类别：客服专员/助理(非技术) 客服主管(非技术)

职位描述

Objective & Scope:

Responsible for collecting print and online Ad materials, encouraging client to adopt Global Sources products and services, maintaining smooth communication and good relationship with both internal teams and clients.

Main Duties & Responsibilities:

Check print/online ad materials submitted by Sales before passing to production team, advise Sales on missing, incorrect or additional materials required for print/online ads and remind Sales to collect, update and submit on time;
Gather, reconfirm, and refresh the clients' Unique Selling Points (USPs) through telephone interview and email in addition to Sales' effort, complete detailed USP page in English for copywriter and the production team's reference;
Assist the production team on designing effective business advertisement, get client's feedback and approval efficiently and timely to meet production deadline;
Maintain excellent relationship with both client and internal teams, arrange courier delivery of the effective ad design package as instructed in the Production Worksheet;
Feedback to AE on any sales opportunities and other pertinent information, encourage better usage of art service to trade up and convert prospects to clients, and achieve monthly rough art service quota;
Ensure the information completeness and consistency of both online and print ad, in coordination with production team, content development team and sales;
Arranges regular double call & quarterly CSO trip to local sales offices, to accumulate industry knowledge and improve communication skill, help sales and clients understand effective ad concept, share CSC updates and success stories;
Conducts regular PSCe training to clients during trips to remote sales offices, and encourage clients to actively use GSOL products and services;
Follows up special projects or duty assigned by superiors from time to time, within or beyond present scope of responsibilities, such as CSF tracking and supporting; Competitor conversion etc.

Position Requirements:

1. Academic background: University / College graduate.

2. Good service attitude.

3. Persuasive and be able to resolve problems in professional, non-antagonistic manner.

4. Organized and detail-oriented.

5. Excellent communication skills in local language and English.

6. Ability to effectively manage and coordinate related activities and meet deadlines.

7. Experienced with handling customers' queries and problems.

8. Training proficiency.

9. Modest, polite and willing to learn.

10. Can work independently and under pressure.

11. Computer knowledge: MS Windows, MS Office.

公司介绍

环球资源自1971年成立以来，致力于促进东西方经济的发展；至今多次被《福布斯》评为全球200家优秀中小型企业及商对商网站、《财资》杂志评为年度3A企业大奖，且蝉联2届“中国***人力资源典范企业”。目前，全国有30多个办事机构，大陆地区已成为环球资源业务发展的核心区域。

我们通过网站(www.globalsources.com)、杂志、展会等多渠道，为大中华地区的出口供应商提供专业的整合营销服务和出口交流平台。环球资源为沃尔玛、家乐福、麦德龙、三星、迪斯尼、H&M、ZARA等几十万家世界著名的资深买家提供详尽、可靠的采购资讯，从而积极推动中国及亚洲的进出口贸易。同时环球资源采购交易会横跨9大热门产业，举办地点包括香港、上海、圣保罗、迪拜、迈阿密和约翰内斯堡。我们拥有的《世界经理人》已发展成集杂志、网站及高规格论坛的平台，为中国商界的精英读者提供前沿的管理及专业的外贸资讯。

您的机会所在：
跨国公司先进的管理方法及快速成长机会；
完善的培训体系：包括各类内部、外部和现场培训项目及导师带教；
丰富的人才培养途径：通过与世界***教育机构如北大、清华、中欧、中国香港浸会大学等合作，设立奖学金并推出各类培训项目；
全面的福利制度： 14天年休假、最高90天带薪病假、五险一金、商业医保，确保团队成员在努力工作的同时，尽情享受生活；

如果您渴望接触最先进的工作和管理理念，并有志成为B2B贸易行业的精英，现在就联络我们，和我们一起让梦想展翅高飞！

更多公司详情，欢迎浏览：http://corporate.china.globalsources.com/

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