康复医院IT技术支持-北京-00151
北京和睦家医院有限公司
- 公司性质：合资(欧美)
- 公司行业：医疗/护理/卫生
职位信息
- 发布日期：2012-11-02
- 工作地点：北京-朝阳区
- 招聘人数：1
- 工作经验：二年以上
- 学历要求：本科
- 语言要求：英语熟练
- 职位类别：Helpdesk 技术支持
职位描述
Title:
User Support Personnel
Facility:
BJU
Department:
IT
Summary of Responsibilities:
The Users Support Personnel provides day-to-day management of user support functions mainly related to workstations, client applications, peripherals, and other end point equipment including the resolution of users' IT-related problems reported by clients and staff. The incumbent provides the management; guidance and assistance to ensure that user IT-related questions, concerns, and problems are resolved in a timely and effective manner. She/he works closely with other members of the Information Systems and Technology Team, other support providers, and vendors to ensure that user and client expectations are met or exceeded.
Supervision Received:
BJU IT Operations Manager
Supervision Exercised:
None
Qualifications:
? Bachelor of Science Degree in Computer Science or related field or an equivalent combination of education and experience
? Minimum of two years progressively responsible experience in ensuring end-user satisfaction with IT systems preferably in health care industry.
Alternative requirements
? Five years of progressively responsible experience in user support or help desk.
Skills:
? Strong interpersonal phone and e-mail skills
? Ability to function effectively in a hectic and stressful environment
? Ability to multi-task and follow through with user requests for assistance
? Must possess strong, documented attention to details and customer satisfaction
? Excellent spoken and written English
? Excellent communications skills
Internet Access Required (Please tick below)
Yes No
Knowledge:
? Strong knowledge of the IT environment including industry terminology, particularly windows 2003/XP server/client software
? Knowledge of Outlook/Exchange 2003; MS Windows; MS Office applications; browser; and SMS
? A working knowledge of networking particularly TCP/IP, switch.
Responsibilities:
? Monitors and initiates daily workflow of user support.
? Ensures that all user issues are resolved within established guidelines and that users receive the highest level of customer service
? Responds to telephone calls and e-mail messages including the process of logging calls and messages, provides assistance, initiates referrals, implements escalations, and provides follow-up with users
? Provides hands-on help to users using troubleshooting procedures & techniques, guidance, instruction and other actions as required
? Assists in overseeing regularly scheduled testing and review of hardware and software to ensure potential problems are identified at earliest possible point and takes or recommends appropriate action to resolve problems
Other Duties Performed
? Performs other relevant duties as assigned by the IT Operations Manager
? Expected minimum closure rate of issues is 90% and will be reviewed weekly using the user support log analysis
? Expected to have a "satisfactory" or better rating for at least 85% of random customer service surveys
Annual review will be based on: customer service survey results, compliance with user support policies and procedures, and follow-through ability
User Support Personnel
Facility:
BJU
Department:
IT
Summary of Responsibilities:
The Users Support Personnel provides day-to-day management of user support functions mainly related to workstations, client applications, peripherals, and other end point equipment including the resolution of users' IT-related problems reported by clients and staff. The incumbent provides the management; guidance and assistance to ensure that user IT-related questions, concerns, and problems are resolved in a timely and effective manner. She/he works closely with other members of the Information Systems and Technology Team, other support providers, and vendors to ensure that user and client expectations are met or exceeded.
Supervision Received:
BJU IT Operations Manager
Supervision Exercised:
None
Qualifications:
? Bachelor of Science Degree in Computer Science or related field or an equivalent combination of education and experience
? Minimum of two years progressively responsible experience in ensuring end-user satisfaction with IT systems preferably in health care industry.
Alternative requirements
? Five years of progressively responsible experience in user support or help desk.
Skills:
? Strong interpersonal phone and e-mail skills
? Ability to function effectively in a hectic and stressful environment
? Ability to multi-task and follow through with user requests for assistance
? Must possess strong, documented attention to details and customer satisfaction
? Excellent spoken and written English
? Excellent communications skills
Internet Access Required (Please tick below)
Yes No
Knowledge:
? Strong knowledge of the IT environment including industry terminology, particularly windows 2003/XP server/client software
? Knowledge of Outlook/Exchange 2003; MS Windows; MS Office applications; browser; and SMS
? A working knowledge of networking particularly TCP/IP, switch.
Responsibilities:
? Monitors and initiates daily workflow of user support.
? Ensures that all user issues are resolved within established guidelines and that users receive the highest level of customer service
? Responds to telephone calls and e-mail messages including the process of logging calls and messages, provides assistance, initiates referrals, implements escalations, and provides follow-up with users
? Provides hands-on help to users using troubleshooting procedures & techniques, guidance, instruction and other actions as required
? Assists in overseeing regularly scheduled testing and review of hardware and software to ensure potential problems are identified at earliest possible point and takes or recommends appropriate action to resolve problems
Other Duties Performed
? Performs other relevant duties as assigned by the IT Operations Manager
? Expected minimum closure rate of issues is 90% and will be reviewed weekly using the user support log analysis
? Expected to have a "satisfactory" or better rating for at least 85% of random customer service surveys
Annual review will be based on: customer service survey results, compliance with user support policies and procedures, and follow-through ability
公司介绍
北京和睦家医院自1997年成立以来，为来自全球180多个国家和地区、数以百万计的在华外籍人士和中国家庭提供高质量的医疗服务。和睦家通过了多项国际医疗质量认证，不断提高医疗技术和服务水平。2005年首次通过国际联合委员会(JCI)认证，并连续五次通过再认证。同时还连续多次通过了美国病理学家学会(CAP)、以及医疗信息与管理系统学会（HIMSS）EMRAM（住院）六级认证。
目前，和睦家在京管理和运营包括北京和睦家医院、北京和睦家康复医院及和睦家京北妇儿医院在内的3家医院、9家诊所及1家启望肿瘤中心，足迹遍布朝阳、顺义、海淀、西城，以患者为中心，构建“从摇篮到摇椅”、从社区到家庭的全生命周期医疗服务，共同搭建分级诊疗模式，形成了全面的和睦家在京医疗服务网络。
目前，和睦家在京管理和运营包括北京和睦家医院、北京和睦家康复医院及和睦家京北妇儿医院在内的3家医院、9家诊所及1家启望肿瘤中心，足迹遍布朝阳、顺义、海淀、西城，以患者为中心，构建“从摇篮到摇椅”、从社区到家庭的全生命周期医疗服务，共同搭建分级诊疗模式，形成了全面的和睦家在京医疗服务网络。