青岛招聘

职位级别: Middle (4-8 years)

岗位职责

Closely watch and analyze patient services procedures in both the in patient and out patient departments of the hospital
Give recommendations and suggestions and start up projects to increase service level
Give recommendations and suggestions and start up projects to increase service awareness of staff
Liaise closely with Facilities Manager to ensure quality service and conduct hospital wide inspections on a monthly basis.
Monitor patient support systems, e.g. inpatient food service and gift shop as well as any new support systems that have been implemented under the patient services department.
Provide feedback to doctors and nursing staff on patient services
Assist patients with general enquires, concerns and complaints to facilitate their visit to the hospital
Work closely with the clinic managers to resolve patients concerns and complaint in the clinics and effectively work together to improve the quality of customer service in the clinics.
Select, train, develop, motivate and monitor performance of direct reports;
Build up departmental policy and work with cross-functions in developing operating procedures;
Monitor the individual performance, offer coaching and one-on-one discussion when necessary;
Motivate, assign and communicate new policy & procedure and program promotions, and monitor individual progress;
Arrange and conduct the basic skill training to the direct reports in order to equip direct reports with the skills to provide high quality service at every transaction;
Prepare and submit an annual budget for area of responsibility to upper management; and control, monitor and report results on a monthly basis in order to achieve budget targets and manage expenses effectively;
Deal with customer service issues related to the hospital to increases overall efficiency and reduces patient complaints.
Attend regular meetings;
Conduct annual review for staff of all direct reports;
Establish and improve the care coordinator program within the hospital to give patients a good first impression of the hospital’s standard of care
Other Duties Performed
Participate in Committees as requested
Perform Special Projects and other responsibilities as assigned.

任职条件

Bachelor’s (University) degree or comparable education showing capability of analytical thinking
Service oriented education
Chinese language
3-5 years related working experience in a service oriented industry (preferably healthcare)
If no previous hospital or patient services experience then experience in providing service in another field is required
Ability to establish and maintain effective working relationships with patients, employees and the public
Ability to work to deadlines and process, assimilate and disseminate information in a timely manner
Ability to work independently to set up and complete tasks
Computer literate: Chinese Star, MS Office, Windows
Excellent English and Chinese language skills
Good presentation and communication skills
Research skills
Team player with excellent people skills
Professional understanding of hospital service industry and hospital/patient services

职位概述

Responsible for short and long term planning and day-to-day operations of the Patient Services, gift shop and concierge Cashier functions. Major areas of responsibility include Patient Services, Concierge/Switchboard and responsible for any patient services related issues throughout the hospital. In addition responsible for support services of the catering function.

部门概述

和睦家医疗集团是中国境内第一家按国际标准设立、诊疗技术领先的综合性医疗机构，我们的宗旨是：在家庭般温馨舒适的就诊环境里，为患者提供独特的、全方位的医疗服务.

和睦家医疗秉承现代医院管理理念，致力于为来自不同国家和地区的患者提供个性化的，高质量的，以病人为中心的医疗服务。经过多年的发展，和睦家医疗在北京、上海、广州、天津、青岛、杭州、博鳌等地设有医院和诊所，为民众提供个性化的医疗服务。全职医生共426人，来自25个国家或地区，***专家团队超过1000人，护理团队1000余人。

和睦家从建院之日起，秉承以患者为中心的理念，融合东西方医疗模式落地中国。在多年的发展历程中，和睦家没有放弃过追求极致，我们一直将质量、安全、服务作为首要达成目标。

和睦家医疗建立了以全科医疗为中心的医疗服务体系，提供覆盖全生命周期的医疗服务，包括预防保健、诊断、治疗以及康复。这样一个完备的系统，结合严谨的循证医疗实践，先进的管理经验，以及技术和设备上的不断投入，和睦家为病人带来了卓越的效果，为行业同仁设定了医疗服务的高标准。

和睦家医疗坚持不懈地追求符合甚至超越高标准的服务和质量, 连续六次高分通过了JCI认证。

United Family Healthcare (UFH) is an international hospital and clinic network that provides private, premium healthcare. UFH has led the way in private international healthcare in China. After almost two decades, UFH has established itself with hospitals and clinics in Beijing, Shanghai, Guangzhou, Tianjin, Qingdao, Bo’ao and Hangzhou as the provider of choice for those seeking premium, personalized healthcare. There are over 400 full-time doctors from 25 different countries and regions working in UFH. Additionally there are over 1000 part-time experts and over 1000 nurses on the team.

From the first day UFH came to be, we have always put patients first, drawing from the best medical models from both east and west. UFH has never veered from its path of continuous quality improvement for the sake of our patients; this includes always putting quality, safety, and service first.

With primary care as the core philosophy of our general practice, UFH has built a continuous comprehensive system that starts from preventive care and covers diagnosis, treatment, and rehabilitation. This healthcare system, combined with the employment of a strict medical standard, the adoption of proven medical management techniques, and a willingness to invest in infrastructure and technology, has allowed United Family Healthcare to achieve remarkable results for its patients and set a healthcare delivery standard for others to emulate.

UFH is constantly striving to meet and exceed worldwide service quality and patient safety standards. This level of quality is evidenced by our sixth Joint Commission International (JCI) reaccreditation.