青岛 [切换城市] 青岛招聘青岛客服及技术支持招聘青岛客服专员/助理(非技术)招聘

客服专员(Customer Service)

必维申美商品检测(上海)有限公司青岛分公司

  • 公司规模:150-500人
  • 公司性质:外资(欧美)
  • 公司行业:检测,认证

职位信息

  • 发布日期:2014-08-20
  • 工作地点:青岛-崂山区
  • 招聘人数:若干
  • 工作经验:一年以上
  • 学历要求:本科
  • 语言要求:英语良好
    英语良好
  • 职位月薪:面议
  • 职位类别:客服专员/助理(非技术)  售前/售后技术支持工程师

职位描述

Duties & Responsibilities

Query answer to clients, Including retailers, vendors and factories. Both for non-technical and basic technical questions.
Instruct client how to apply for testing, fill in the form, prepare the related document and sufficient sample, make special note etc.
Sample in problem follow up, cooperate with sample in team to identify sample per request form, if with problem, reach submitter to clarify.
Quotation follow up, understand the need of client, and ensure quotation be sent out in time and follow up query answer.
Testing follow up, work with operation team to confirm basic sample information/document or additional sample sending with submitters. If PAID clarification is concerned, should check with global Program Manager.
Good use BVLAB to run summary for self-check and job status control, like General 52
Testing request form check, to make sure follow PAID or general requirement. If not follow up with submitter to update.
Pending items push, daily check for all pending items and make sure push answer/update within required time.
Cooperate with operation team to give exact due date of testing to clients, to ensure catch up client’s schedule.
Cooperate with operation team to give client professional advice on testing explanation or improvement
Cooperate with Invoice team to make sure exact invoice sending/delivery or posting to website.
Quite Familiar with PAID of each program and take charge of distributing the update of program to related operation team if any.
Summary prepare per client requirement.
Cooperate with operation team to arrange sample return per request or PAID.
Support BD team on discount discussing or payment push.
Be sensitive to potential risk, point it out before occur.
Other job assigned by N+1.
Awareness of HSE policy.
Comply at all times with all applicable legal requirements, BV Group HSE Policies and procedures, client’s HSE procedures and practices.
Maintain personal work areas tidy and hazard free and report any deviation/fault/hazard immediately to the location manager/line manager/supervisor.
Report immediately any newly identified hazard and participate in devising suitable operational control to eliminate/minimize the pertinent risk.
Report immediately any HSE incident and cooperate in investigation.


Skills & Requirements

Good Communication skill, negotiation skill appreciated.
High Responsibility taken.
Must have positive thinking and action.
Patient and willing work under big pressure.
Good Team player.
Fluent English both oral and writing.
Open mind, easy and initiative to learn.
Good at word, excel and lotus Notes using.

公司介绍

    法国必维国际检验集团(Bureau Veritas,简称BV)成立于1828年,一直致力于质量、健康、安全、环境及社会责任领域中,协助客户做有效的风险管理,全面提升其业务效益。我们的业务据点遍布140个国家,在全球设有940个办事处及实验室,共有超过51, 000名员工,服务超过400, 000家企业客户。
    必维国际检验集团(Bureau Veritas)的8项主要业务包括——船级社、工业、检验与在役检验、健康安全和环境、建筑、认证、消费品服务和政府服务与国际贸易——每项业务针对相关行业都提供一系列具体服务——涉及资产管理、认证、入级、咨询、检验、审核、测试和分析及培训等各个方面。
    必维消费品服务事业部(BVCPS)北中国区包括以下2家子公司:
    必维申美商品检测(上海)有限公司(BV JV Lab),主要为国内外客户提供纺织杂货类的相关物理或化学的性能和安全测试及验货的专业咨询服务。产品范围包括:玩具及青少年产品、纺织品、百货五金类、运动器材、美容化妆器具及日常用品及食品类。除了上海总部,外设有青岛分公司(纺织品&鞋类&轻工产品&玩具)、南京分公司(纺织品&鞋类)、江阴分公司(纺织品&鞋类)、绍兴分公司(纺织品&鞋类)、温州分公司(鞋类)、义乌分公司(首饰及饰品)等。
    上海欧亚电气技术咨询服务有限公司(BV LCIE),法国独资,主要为国内外客户提供民用电器产品安全,性能以及电磁兼容测试以及验货的专业咨询服务。产品范围包括:家电、电动工具、灯具、太阳能、音频视频、汽车及插头插座开关等。
    必维申美商品检测(上海)有限公司青岛分公司隶属于必维消费品服务事业部(BVCPS),成立于2009年,截至目前,拥有超过200名正式员工、近5000平米的实验室及办公场所、专业的检测设备和经验丰富的测试团队,并已获得CNAS与CPSC认证,致力于为客户提供便捷优质、公正权威的纺织品、服装、儿童产品、饰品、工艺品以及陶瓷玻璃等产品的检测及其他质量保证服务。
    由于业务迅速发展,必维消费品服务事业部中国华北区现向社会广泛招聘各类人才,所有人才一经录用后将提供行业内富有竞争力的薪酬、福利以及培训发展空间。
求职邮箱:Angela-zhang.zhang@bureauveritas.com;sarey.fan@bureauveritas.com

联系方式

  • Email:Angela-zhang.zhang@bureauveritas.com
  • 公司地址:地址:span青岛市崂山区株洲路192号昌硕科技青岛基地3期大楼 No.3 building,GNDC Tech Base ,NO.192 Zhuzhou Road, Laoshan District, Qingdao