青岛招聘

Job Description:
Help us fight spam! Cisco’s Security Technology Business Unit is a cornerstone of Cisco Security Systems. We provide solutions to the networking world covering secure network communications, threat defense systems, security management and web and email security. The Customer Support Engineer works as part of the Security Support Operations Group and is responsible for handling escalations for our email and web security suites. Some of our many services include Cisco IronPort Anti-Spam, Outbreak Filters, and the SenderBase reputation system.

Primary responsibilities include:
? Triage internal and external escalations related to scoring, listing, efficacy and reputation determinations made by our security systems
? Provide second tier engineering response to email and web security issues escalated from customer support and other customer-facing teams
? Answer emails in ticketing queues and respond to alerts generated by monitoring systems
? Work closely with teams located in the US and abroad
? Contribute to the establishment of procedures and best practices for internal and external use
? Generate trend and activity reports.

Required Experience and Aptitudes:
? Minimum of two years in a support or administrative role with corporate and open source email systems
? Excellent communication and teamwork skills, with solid judgment about handling proprietary information.
? Extremely strong analytical and problem solving skills
? Must be customer focused, with a strong sense of quality and thoroughness

Technical Skills:
? Knowledge of spam, virus and phishing techniques
? UNIX Experience and familiarity with tools such as dig, traceroute, whois, etc.
? Strong email knowledge (administration, blocklists, RFCs, reading email headers and understanding SMTP)
? Networking knowledge (subnets, network classes, DNS)
? Perl, shell scripting, regular expression and SQL experience

Personal Characteristics
? Passion to proactively seek ways to make the Internet a more secure place.
? Entrepreneurship, sense of urgency: The successful candidate will possess a high energy level which allows them to react to situations quickly and decisively, possessing self confidence to be assertive when taking a position
? Indomitable work ethic: The successful candidate will reject setbacks and will enthusiastically persist until ambitious goals are achieved. He or she will be resourceful and innovative at tackling complex challenges in a timely matter
? Accountability: He or she should be a results oriented team player who leads by example, holds himself or herself accountable for performance, takes absolute ownership, and champions all aspects of security operations.

Chowbus 是一个致力于颠覆北美中小型餐厅用餐体验的平台，可以理解为在北美的美团/饿了么，在 2016 年起步于芝加哥。过去一年间，其整体营收同比增长 700%，员工人数增加 300%，今年已经实现经营现金流为正，被 Andreessen Horowitz 列入 2020 年美国 “Marketplce 100” 榜单，成为美国***、增长最快的网上交易平台之一，也是***一个华人留学生创业上榜企业。
Chowbus 总部设立于美国芝加哥，员工将近500人，前些日子公司在3个月之内完成了A轮和B轮的融资，总融资额达到了6800万美元。
Chowbus今年年初正式来国内组建研发团队，中国的研发中心正在招募大量资深工程师，我们挑战平凡、积极主动、快速成长。加入我们，一起成就未来！