青岛招聘

· Assist guests with all inquiries, both hotel and non-hotel related.
协助客人各种与酒店相关或无关的问询。

· Conduct effective shift briefings to ensure hotel activities and operational requirements are known.
进行有效的交接班说明工作，以明确酒店活动和运营要求。

· Maintain detailed knowledge of the activities of the day and alert to any potential problems.
详细了解当日活动情况并留意各种潜在问题。

· Maintain detailed knowledge of key occurrences in your city/location including directions to key points of interests, restaurants, theaters, shopping, cinemas, sporting and recreational facilities, banks, consulates, transport systems and special events.
详细了解所在城市和地区的情况，包括去往主要地点的路线、以及关于餐馆、剧场、商场、电影院、体育场馆、娱乐设施、银行、领事馆、交通系统和特殊活动的信息。

· Maintain adequate supplies of forms, brochures and ensure they are presented in line with hotel standards.
保证供应足够的表格和手册，并确保其质量达到酒店标准。

· Consult Log Book for information/request left by outgoing shift.
查阅交班人员的工作日志，寻找相关信息和要求。

· Manage all incoming guest mail, messages, telexes, facsimiles and special deliveries, in accordance with policy.
按照相关政策，对发给客人的信件、留言、电传、传真和特快专递进行管理。

· Manage outgoing guest mail, courier services, postage of parcels and freighting as directed by guests.
按照客人的要求，对客人寄出的邮件、通过信使服务寄送的信件、 包裹的邮资和货运进行管理。

· Maintain order and security of guest keys and other selected keys kept in Front Office, ensuring key issue policy is followed.
遵守钥匙管理政策，保证客人的钥匙及其它存放在前厅部的的钥匙的安全与有序管理。

· Receive telephone calls and take messages for guests who are out, in accordance with hotel policy.
依照酒店政策，替外出的客人接听电话和留言。

· Record incoming registered mail, telegram, parcel, telex in appropriate file.
在相应的档案上对寄给客人的挂号信、电报、包裹和电传进行记录。

· Night staff check mail, message of expected guests against the system/computer and expected arrivals.
夜岗人员按照电脑系统和预抵房记录对预抵客人的邮件和留言进行查收。

· Assist with heavy packages, coats, suitcase, etc. being alert to give assistance courteously and quickly, before having to be asked.
主动协助客人提重包裹、拿衣服、提手提箱等，向客人提供礼貌和迅速的协助。

· Maintain a willingness to please attitude and give undivided attention to any approaching guest.
保持令人愉悦的态度并专心接待每位到来的客人。

· Adhere to guest checking in and checking out procedures pertaining to baggage handling.
在与行李相关的问题上，遵守客人入住和退房工作程序。

· Welcome guests at the main entrance, offering the greeting appropriate to the time of day taking particular note of repeat guests and Priority Club members
在正门欢迎客人，按具体时间段向客人发出合适的问候，特别要注意常客和忧悦会会员。

· Assist arriving and departing guests by opening and closing car and taxi doors.
为来店和离店的客人开关汽车及出租车门。

· Maintain a spotless Porte Cochere and Drive way.
保持车辆门道和车道的清洁。

· Guide the guest to the Front Desk and wait behind the guest during the check-in. Keep eyes on the Front Desk Clerk who provides the signal for you to step forward and receive the room and rooming booklet from the Front Desk Clerk. Without delay, escort the guests accordingly.
将客人引至前台并在其办理入住手续时在其身后等待。在看到前台接待员的示意后上前从前台接待员处取得房间号和房卡，然后立即护送客人至其房间。

· Be familiar with the layout of the hotel and memorize the preferred route for escorting guests.
熟悉酒店布局并记下指引客人的最佳路线。

· Room the guest in accordance with hotel standards.
按照酒店标准将客人送至房间。

· Be familiar with the lift workings and emergency stairs
熟悉电梯和疏散楼梯的使用。

· Provide information to guests about the hotel facilities and services.
向客人提供关于酒店的设施和服务的信息。

· Provide guest services and guidance.
向客人提供服务和引导。

Holiday Inn Qingdao City Centre- the best mid-scale international branded hotel for business and leisure in the city centre of Qingdao.

Holiday Inn Qingdao City Centre is located in the heart of China’s Sailing City, surrounded by Carrefour, Jusco, Marina City and adjacent to Qingdao City Government, multi-national companies such as Maersk, GE and Standard Chartered Bank. Qingdao Cuisine Street is just round the corner. Wu Si Square and Olympic Sailing Centre is just a 10 minute walk from hotel. It is a 30 minute drive to airport and a 20 minute drive to Railway Station.

Hotel offers 322 comfortable and stylish guest rooms and suites, fitness centre and swimming pool. Ocean Cafe and The Lounge provide a delicious offering of culinary delights from Western to Chinese flavors. Seasons Ballroom and 4 function rooms can be of your great choice to suit your event’s needs.

青岛中心假日酒店将是拥有青岛市中心最佳位置的国际知名品牌酒店之一。
酒店坐落于帆船之都最繁华的政务、商务、金融、购物、美食和娱乐中心，紧密环绕于家乐福、阳光百货、佳世客等大型商场之中，比邻各大银行，跨国公司办事处和云霄路美食街。步行到海边仅需十分钟，距离青岛流亭机场和火车站仅需30和20分钟车程。无论是商务之旅还是休闲度假，您将体验青岛中心假日酒店绝佳的地理位置为您带来的便利和舒适。
酒店拥有322间装饰现代、时尚简约的客房和套房。健身中心和游泳池将为您消除一天的疲劳。碧海咖啡厅和尊吧是您就餐和会客的首选，提供中式西式各类佳肴。四季宴会厅和其它4个功能厅将满足您的各种会务需求。