青岛招聘

Primary Responsibilities include the following, other duties may be assigned:

· Manage and maintain Group Active Directory network for Norma Changzhou.

· Manage user accounts and security access rights for files and application.

· Install, troubleshoot issues and resolves hardware, software and local and wide area networking problems.

· Troubleshoot and resolve issues on Windows Operating Systems, Office, Project, Visio and Windows based applications and services (MS AX, Lotus Notes and Exchange) for Norma Changzhou.

· Support users on computer issues relating to email, network, printing, etc.

· Support and maintain Laser Printers, Label Printers, and other computer related equipment

· Work with IT group to resolve issues with Networks, Active Directory, Servers, backup devices, and others.

· Work closely with regional/global IT team and to support and troubleshoot problems and issues

· Support users by conducting training programs when necessary; providing references and support.

· Maintain and develop technical documentation and standard operational procedures.

· Manage external partners and vendors on all technical matters.

· Assist in enforcing Group IT standard and policies.

· Assumes responsibility for related initiatives as needs arise.

· Continuously strives for improvement in performance of all responsibilities

Education and/or Experience:

• Bachelor's Degree (four year college or university) or equivalent experience required
• 3-5 years related experience in Desktop Support role, ideally in a Help Desk environment

Computer Skills:

Other Skills and Abilities:

• English Skill, Oral - Ability to communicate effectively with others using the spoken word.
• English Skill, Written - Ability to communicate in writing clearly and concisely.
• Problem Solving - Ability to find a solution for or to deal proactively with work-related problems.
Customer Service Skills - Ability to take care of the customers’ needs while following company procedures.

NORMA Group is a global market and technology corporate in Engineered Joining Technology solutions, with more than 60 years of manufacturing and product-development experience. Headquartered in Maintal, Germany, employing more than 8,100 employees, it has a global network of manufacturing facilities and numerous sales and distribution sites across Europe, the Americas and Asia-Pacific.
The Group manufactures a very comprehensive range of innovative joining-technology products in the clamp, connect and fluid categories and occupies a dominant position as a solution provider. Its dedication to quality and its technological leadership has won NORMA Group the confidence of over 10,000 customers in more than 100 countries.
Due to the rapid industry development in China, we have three factories has started the manufacture.
We have been concentrating on management for all aspects, improvements of quality and service from beginning. In year 2010, we were approved by ISO/TS 16949.
We invest more and more on development and research in recent years. the products are produced with high-tech, good quality, environment protection. Our group not only carries on very strict audit and supervision procedures on all the products manufactured in China, but also has strict controls on the whole production procedure and environment. Even the factory locates in China, all the manufacture and environment managements cope with German standard. What we provide you is not only high quality products but also the latest European technology.