青岛招聘

Essential Duties and Responsibilities
基本工作职责：
? Greeting all guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity
随时以友好的态度与客人打招呼，为客人提供帮助，尽量用客人名字称呼客人。
? Assign rooms and efficiently register all VIP arrivals according to established procedures
按照酒店的程序，为所有重要客人安排房间及高效率办理入住登记。
? Maintains intimate knowledge of departmental standards and procedures
详细了解部门标准及程序。
? Performs check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation
为客人登记、结账及更换房间，按照预定部要求，确保把所有数据完整输入酒店电脑系统。
? Maintains cashier float and ensures accurate daily report of all money received
维持现金流动，确保收到现金的准确性。
? Cashes hotel guest’s personal and travelers checks and assists with currency exchange
为酒店客人兑换个人或旅游支票，协助客人兑换现金。
? Keeps abreast of all modifications to accounting policies and procedures
了解会计政策及登记手续的更新。
? Knowledgeable of all special promotion procedures, for programs such as; Seasonal Packages, Frequent Flyers Programs, and also Intercontinental Hotels Group Loyalty programs.
了解酒店所有的促销政策，如季节性的打包，宣传单上的促销内容，以及洲际酒店集团的促销政策。
? Attends to guest’s complaints, inquiries and requests, referees problems to Assistant Manager or related department head if be unable to solve.
处理客人投诉，回答客人提出的疑问，在不能解决时，上报给大堂经理或相关部门经理。
? Is familiar with other Intercontinental Hotels and Resorts so that guest indicating any next destination on the registration card can be “sold” an onward booking to another Inter-Continental Hotels
熟悉其他的洲际酒店及其地址，以至客人在登记卡上指出下一个目的地时，能为客人推销另外的洲际酒店。
? Does everything possible to ensure that the guests depart the hotel with a positive impression of hotel service
尽量让住店客人对你所提供的服务满意，在客人离开时，为客人留下良好的酒店印象。
? Performs the audit balances and prepares all works for audit in an orderly fashion
完成审记报告，为审记做准备。
? Maintains comprehensive knowledge of standard reservation procedures including correct forms to use, how to read telex, e-mail, messages, and how to interpret availability sources within the reservation systems
了解预定程序标准，其中包括：正确使用表格，怎样读电报、电子邮件、信息，怎样通过预定系统了解可供房间资源。
? Maintains exemplary deportment standards of behavior and appearance and attitude as expected in a ICHG Brand
按照洲际品牌标准，维持良好的个人仪态、仪表。
? Takes personal interest and pride to ensure that the work area is kept clean and in an orderly state al all times
保持工作区域的干净，及正常工作秩序。
? To explain Crowne Plaza Club Floor facilities and benefits to all guest
向客人介绍相关的设施及优惠
? Endeavors to maintain the high standards of the hotel with particular regard to the important IHG Loyalty Program member and other VIPs .
尽量为客人提供高标准服务，特别是洲际酒店的长期客人及重要客人的服务。
? Demonstrate Awareness of OH&S policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines
证明了解职业健康及安全责任政策及程序，确保安全操作所有的程序。
? Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures
了解职责相关内容，维护职业法，健康安全法。
? Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly
熟悉财产安全，急救，火灾、紧急事件发生时的补救措施，设备的安全操作。
? Initiate action to correct a hazardous situation and notify supervisors of potential dangers
实施行动对危险情况进行纠正，通报潜在的危险。
? Log security incidents and accidents in accordance with hotel requirements
按照酒店要求记录安全事件及意外事故。

青岛颐中皇冠假日酒店位于青岛市香港中路76号。酒店由颐中国际大酒店有限公司投资兴建，并由世界著名管理集团—洲际酒店集团（中国）有限公司管理。酒店主体建筑为38层，拥有388间精心设计、装饰华丽的客房，配有厨房设备的服务式公寓，112间行政楼层商务客房和6，200多平方米的出租写字间。每间客房都配有中央空调和个人卫生间，卫星电视，背景音乐，国内/国际长途电话，宽带上网，电热壶，私人的保险箱，电吹风机，迷你吧等。

酒店的设施和各项服务齐备，包括：亚洲咖啡厅，梦拉诺意大利餐厅，酒廊，非洲苑，大宴会厅，多功能厅，会议室，健身中心，室内泳池及地下停车场等。

酒店自2000年7月28日开业以来，以始终如一的殷勤好客和超值服务营造一个供人相聚，令人放松，使人愉悦的环境，使青岛颐中皇冠假日酒店成为在青岛处于领先地位的国际性酒店。诚挚邀请您加入青岛颐中皇冠假日酒店这个大家庭！