宾客服务中心主管
青岛浮山三阳置业有限公司中心假日酒店
- 公司规模：150-500人
- 公司性质：合资(欧美)
- 公司行业：酒店/旅游
职位信息
- 发布日期：2013-10-31
- 工作地点：青岛-市南区
- 招聘人数：1
- 工作经验：二年以上
- 学历要求：大专
- 职位类别：宾客服务经理
职位描述
? Directs, supervises and coordinates the activities in Telecommunication department
指导、监督和协调电信部的活动
? Develops and implement procedures for proper handling in and out going telephone calls, facsimile transmission, rental equipment, lease telephone lines and other telecommunication services
开发和应用相关程序，适当处理进出酒店的电话、传真以及设备和电话线租用及其它电信服务
? Investigates complaints regarding the Telecommunication services and the Operators and technicians, takes appropriate actions.
调查关于电信服务部及话务员和技术人员的投诉并采取相应措施
? Develops working plans to carry out goals, compares actual achievements against goal periodically, take necessary corrective actions
制订工作计划以实现目标，定期将实际成绩与所定目标进行对比，并采取必要的纠正措施
? Establishes and maintains effective employee relations
与员工建立并保持良好的工作关系
? Organizes and conducts regular meeting for all GSC staff to facilitate communication and a smooth operation
组织和召开由所有宾客服务中心工作人员参加的会议，以加强交流和保证业务的顺利进行
? Manages and monitors the operation of all equipment’s, software, hardware and endure all units are working and installed properly
对所有设备、软件、硬件进行管理和监测，并确保其安装和运转良好
? Ensures all telecommunication equipment’s are covered by the correct maintenance contract and the preventive maintenance is performed
确保所有电信设备的维护均得到有效外包，并对其实施预防性维护
? Maintains up to date list of all telecommunication equipment
更新列有所有电信设备的清单
? Monitors the performance of PABX/Voice Mail/Call Accounting software and maintain logbook of equipment performance report
监测程控交换机，语音邮件，通信呼叫统计软件的运转情况，并將设备运转报告的登記在日志上
? Investigates and reports software problem to Vendors, coordinates interface problem solving with the hotel System Manager
就软件出现的问题进行调查，并向供应商提交报告，与酒店系统部经理协调界面问题的解决
? Maintains suitable record to process telephone calls in the billing system, and to maintain record of the room status up to the Brand minimum standards
保持适当记录，以处理酒店计费系统中的电话，并按照品牌最低标准保持客房情况记录
? Maintains user documentation, PABX system reports, telephone list, and numbering plan leases agreement on rental lines, maintenance contract and local licenses
保管用户文件、程控交换机系统报告、电话清单、租赁线路的编号方案租赁合同、维护工作外包合同和当地执照
? Performs PABX data-base programming and regular service change to control class of service on all telephone sets in the hotel.
进行程控交换机数据库编程以及常规服务变更，以控制所有酒店内所有电话机的服务等级
? Prepares and controls departmental budgeted
准备并控制部门预算
? To attend Telecommunication seminar, product knowledge, presentation, organized by the external bodies
参加由外单位组织的电信研讨会、产品知识讲座和演示。
? Performs related duties and special projects as assigned
完成被分派的相关工作任务和特殊项目
? Conducts shift briefings to ensure hotel activities and operational requirements are known
进行交接班说明工作，确定了解酒店活动和运营要求
? Prepares efficient work schedule for Telephone staff, arranging holidays, vacation, taking occupancy and forecasts and any large group movements into consideration
在考虑酒店入住情况和预测以及大规模的团组活动的前提下，为电话服务部员工准备高效的工作计划，安排节日和假日
指导、监督和协调电信部的活动
? Develops and implement procedures for proper handling in and out going telephone calls, facsimile transmission, rental equipment, lease telephone lines and other telecommunication services
开发和应用相关程序，适当处理进出酒店的电话、传真以及设备和电话线租用及其它电信服务
? Investigates complaints regarding the Telecommunication services and the Operators and technicians, takes appropriate actions.
调查关于电信服务部及话务员和技术人员的投诉并采取相应措施
? Develops working plans to carry out goals, compares actual achievements against goal periodically, take necessary corrective actions
制订工作计划以实现目标，定期将实际成绩与所定目标进行对比，并采取必要的纠正措施
? Establishes and maintains effective employee relations
与员工建立并保持良好的工作关系
? Organizes and conducts regular meeting for all GSC staff to facilitate communication and a smooth operation
组织和召开由所有宾客服务中心工作人员参加的会议，以加强交流和保证业务的顺利进行
? Manages and monitors the operation of all equipment’s, software, hardware and endure all units are working and installed properly
对所有设备、软件、硬件进行管理和监测，并确保其安装和运转良好
? Ensures all telecommunication equipment’s are covered by the correct maintenance contract and the preventive maintenance is performed
确保所有电信设备的维护均得到有效外包，并对其实施预防性维护
? Maintains up to date list of all telecommunication equipment
更新列有所有电信设备的清单
? Monitors the performance of PABX/Voice Mail/Call Accounting software and maintain logbook of equipment performance report
监测程控交换机，语音邮件，通信呼叫统计软件的运转情况，并將设备运转报告的登記在日志上
? Investigates and reports software problem to Vendors, coordinates interface problem solving with the hotel System Manager
就软件出现的问题进行调查，并向供应商提交报告，与酒店系统部经理协调界面问题的解决
? Maintains suitable record to process telephone calls in the billing system, and to maintain record of the room status up to the Brand minimum standards
保持适当记录，以处理酒店计费系统中的电话，并按照品牌最低标准保持客房情况记录
? Maintains user documentation, PABX system reports, telephone list, and numbering plan leases agreement on rental lines, maintenance contract and local licenses
保管用户文件、程控交换机系统报告、电话清单、租赁线路的编号方案租赁合同、维护工作外包合同和当地执照
? Performs PABX data-base programming and regular service change to control class of service on all telephone sets in the hotel.
进行程控交换机数据库编程以及常规服务变更，以控制所有酒店内所有电话机的服务等级
? Prepares and controls departmental budgeted
准备并控制部门预算
? To attend Telecommunication seminar, product knowledge, presentation, organized by the external bodies
参加由外单位组织的电信研讨会、产品知识讲座和演示。
? Performs related duties and special projects as assigned
完成被分派的相关工作任务和特殊项目
? Conducts shift briefings to ensure hotel activities and operational requirements are known
进行交接班说明工作，确定了解酒店活动和运营要求
? Prepares efficient work schedule for Telephone staff, arranging holidays, vacation, taking occupancy and forecasts and any large group movements into consideration
在考虑酒店入住情况和预测以及大规模的团组活动的前提下，为电话服务部员工准备高效的工作计划，安排节日和假日
公司介绍
Holiday Inn Qingdao City Centre- the best mid-scale international branded hotel for business and leisure in the city centre of Qingdao.
Holiday Inn Qingdao City Centre is located in the heart of China’s Sailing City, surrounded by Carrefour, Jusco, Marina City and adjacent to Qingdao City Government, multi-national companies such as Maersk, GE and Standard Chartered Bank. Qingdao Cuisine Street is just round the corner. Wu Si Square and Olympic Sailing Centre is just a 10 minute walk from hotel. It is a 30 minute drive to airport and a 20 minute drive to Railway Station.
Hotel offers 322 comfortable and stylish guest rooms and suites, fitness centre and swimming pool. Ocean Cafe and The Lounge provide a delicious offering of culinary delights from Western to Chinese flavors. Seasons Ballroom and 4 function rooms can be of your great choice to suit your event’s needs.
青岛中心假日酒店将是拥有青岛市中心最佳位置的国际知名品牌酒店之一。
酒店坐落于帆船之都最繁华的政务、商务、金融、购物、美食和娱乐中心，紧密环绕于家乐福、阳光百货、佳世客等大型商场之中，比邻各大银行，跨国公司办事处和云霄路美食街。步行到海边仅需十分钟，距离青岛流亭机场和火车站仅需30和20分钟车程。无论是商务之旅还是休闲度假，您将体验青岛中心假日酒店绝佳的地理位置为您带来的便利和舒适。
酒店拥有322间装饰现代、时尚简约的客房和套房。健身中心和游泳池将为您消除一天的疲劳。碧海咖啡厅和尊吧是您就餐和会客的首选，提供中式西式各类佳肴。四季宴会厅和其它4个功能厅将满足您的各种会务需求。
Holiday Inn Qingdao City Centre is located in the heart of China’s Sailing City, surrounded by Carrefour, Jusco, Marina City and adjacent to Qingdao City Government, multi-national companies such as Maersk, GE and Standard Chartered Bank. Qingdao Cuisine Street is just round the corner. Wu Si Square and Olympic Sailing Centre is just a 10 minute walk from hotel. It is a 30 minute drive to airport and a 20 minute drive to Railway Station.
Hotel offers 322 comfortable and stylish guest rooms and suites, fitness centre and swimming pool. Ocean Cafe and The Lounge provide a delicious offering of culinary delights from Western to Chinese flavors. Seasons Ballroom and 4 function rooms can be of your great choice to suit your event’s needs.
青岛中心假日酒店将是拥有青岛市中心最佳位置的国际知名品牌酒店之一。
酒店坐落于帆船之都最繁华的政务、商务、金融、购物、美食和娱乐中心，紧密环绕于家乐福、阳光百货、佳世客等大型商场之中，比邻各大银行，跨国公司办事处和云霄路美食街。步行到海边仅需十分钟，距离青岛流亭机场和火车站仅需30和20分钟车程。无论是商务之旅还是休闲度假，您将体验青岛中心假日酒店绝佳的地理位置为您带来的便利和舒适。
酒店拥有322间装饰现代、时尚简约的客房和套房。健身中心和游泳池将为您消除一天的疲劳。碧海咖啡厅和尊吧是您就餐和会客的首选，提供中式西式各类佳肴。四季宴会厅和其它4个功能厅将满足您的各种会务需求。