青岛 [切换城市] 青岛招聘

Internal Medicine Clinic Service Coordinator 内科客服专员-Beijing-00287

北京和睦家医院有限公司

  • 公司性质:合资(欧美)
  • 公司行业:医疗/护理/卫生

职位信息

  • 发布日期:2013-09-05
  • 工作地点:北京
  • 招聘人数:1
  • 学历要求:本科
  • 语言要求:英语良好
  • 职位类别:其他  

职位描述

任职条件

Department Overview

United Family Hospitals & Clinics is a pioneering, international standard healthcare organization in China, our sole mission is to provide comprehensive, integrated healthcare services in a uniquely warm and caring patient and family service-oriented environment.


Job Description

Help Internal Medicine Clinic to improve patient satisfaction and experience by collection survey, analyzing data, improve communication between patient, physician and nurses, involve with the services improvement project.


Responsibilities

1. Help Internal Medicine Clinic to improve patient satisfaction and experience by collection survey, analyzing data, improve communication between patient, physician and nurses, involve with the services improvement project.

2. Provide assistance to doctors, nurses, cashiers, pharmacists and other staff in the department when needed to communicate effectively with patients.

3. Work closely with the department staff to make sure the quality of the care provided to the patient.

4. Understand hospital policy and procedure, implement the policy and standard.

5. Be alive to new ideas which could benefit the department and deliver high quality service to patients.

6. Solve patient’s complain at the preliminary level and coordinate with related department and staff.

7. Assist department chair and clinic manager with quality improvement projects.

8. Trace and update of department Q&I.

9. Manage clinic promotion on the website, like Update department micro blog, coordinate with IT and Marketing for event.

10. Backup for Clinic Care Coordinator when the Care Coordinator takes annual leave.


Requirements

1. Bachelor degree in Medical Science or equivalent

2. Excellent oral English and written English

3. Knowledge and insight into the local community in Beijing

4. Hospital or service organization background preferable

5. Ability to understand, read and write medical terminology

6. Ability to handle multiple tasks at one time

7. Good inter-personal skills

8. Excellent customer services skills

9. Excellent problem solving skills

公司介绍

北京和睦家医院自1997年成立以来,为来自全球180多个国家和地区、数以百万计的在华外籍人士和中国家庭提供高质量的医疗服务。和睦家通过了多项国际医疗质量认证,不断提高医疗技术和服务水平。2005年首次通过国际联合委员会(JCI)认证,并连续五次通过再认证。同时还连续多次通过了美国病理学家学会(CAP)、以及医疗信息与管理系统学会(HIMSS)EMRAM(住院)六级认证。
目前,和睦家在京管理和运营包括北京和睦家医院、北京和睦家康复医院及和睦家京北妇儿医院在内的3家医院、9家诊所及1家启望肿瘤中心,足迹遍布朝阳、顺义、海淀、西城,以患者为中心,构建“从摇篮到摇椅”、从社区到家庭的全生命周期医疗服务,共同搭建分级诊疗模式,形成了全面的和睦家在京医疗服务网络。