青岛招聘

职能类别: Customer Services and Technique Support -Customer Service Specialist / Assistant (Non-Technical)

职位级别: Executive/President level

职位概述

A Customer Care Specialist (CCS) represents the Commonwealth of UFH in responding to a variety of complex inquiries. A CCS must at all times maintain a positive image of UFH while disseminating thorough and accurate information in a professional manner.

岗位职责

1. Identify customer needs and interpret UFH information to the customer’s level of comprehension

2. Present a professional and courteous image to represent customer-focused UFH standards

3. Use proactive listening skills and probing techniques to better understand the customers’ perspectives, behaviors, and motivations

4. Balance quality and quantity; provide information accurately and professionally in a timely fashion in order to assist the maximum number of customers

5. A CCS must collect accurate customer information and can input into system accurately

6. Display a positive attitude while meeting or exceeding the demands of a given situation, task, or performance standard

7. Remain calm and professional during stressful circumstances

8. Conduct self in a manner that maintains harmonious working relationships

9. Act with integrity and professionalism at all times

任职条件

1. Willing to take responsibility, integrity

2. Minimum one year customer service in a call center environment, or two years of general customer service

3. Must be able to actively listen, ask probing questions, and communicate in clear and understandable terms without relying on scripted responses.

4. Experience solving complex and escalated customer situations

5. Hospital working experience will be preferred

6. Want to have long-term development in call center industry

7. No limitation to age and sex

8. Ability to handle multiple tasks and able to work under pressure and in a fast pace working environment

9. Excellent oral and written English and Chinese.

10. Good computer skill.

11. Professional telephone etiquette.

12. Good customer service skill.

13. Caring in mature manner nature, organized and service oriented.

14. Has positive good working attitude and be willing to take challenged work

15. Good command of both English and Chinese.

16. Computer skills—basic computer skills including e-mail, MS program, word and excel.

17. College degree, higher education preferred.

北京和睦家医院自1997年成立以来，为来自全球180多个国家和地区、数以百万计的在华外籍人士和中国家庭提供高质量的医疗服务。和睦家通过了多项国际医疗质量认证，不断提高医疗技术和服务水平。2005年首次通过国际联合委员会(JCI)认证，并连续五次通过再认证。同时还连续多次通过了美国病理学家学会(CAP)、以及医疗信息与管理系统学会（HIMSS）EMRAM（住院）六级认证。
目前，和睦家在京管理和运营包括北京和睦家医院、北京和睦家康复医院及和睦家京北妇儿医院在内的3家医院、9家诊所及1家启望肿瘤中心，足迹遍布朝阳、顺义、海淀、西城，以患者为中心，构建“从摇篮到摇椅”、从社区到家庭的全生命周期医疗服务，共同搭建分级诊疗模式，形成了全面的和睦家在京医疗服务网络。