青岛招聘

职位类别: Customer Services and Technique Support-Customer Service Specialist / Assistant (Non-Technical)

职位级别: Executive/President level

职位概述

To ensure patient’s registration data is accurate, greet and assist patients who visit the hospital or who phone with inquiries or make appointments.

Responsibilities: Core duties: • Be ready to greet patients.

• Provide excellent services in greeting customers.

• Direct patients in the right direction, escort patients as much as possible

• Explain services to patients

• Promote the hospital and its services

• Interact with patients with any issue, answer patient inquiries and assist patient when required with any issue,

• Keep up to date with everything that is happening at UFH in order to inform patients and answer questions thoroughly

• Assign medical record number for new patients

• Explain registration process to new patients and assist in the completion of necessary forms.

• Obtain verification of patient’s personal identification upon registration and financial insurance documents.

• Enter mandatory fields of patient information and complete patient registration in the system.

• Track the registration mistakes correction.

• Admission, discharge and transfer of inpatients

• Assist in scheduling appointments including all satellite clinics

• Introduce membership information

• Announce codes - Red, yellow, green, pink, blue

• Switchboard operator: handling incoming calls, transfers calls to relevant departments, assists in scheduling appointments, provide directions and answer general inquires etc.

• Answer general patient inquiries and assist patient when needed,

• Take messages on the telephone and make sure they are delivered immediately

• Keep lobby and front desk tidy and orderly

• Act as triage liaison calling the ER Nurse or clerk for medical issues.

• Assist patients by booking airline tickets, hotel rooms, order flowers and providing patient and visitors with local information they may request.

• Maintain at least 98% accuracy in daily completeness of mandatory fields report.

• Help send fax, assist patient use public website, and call long distance calls.

• Call security guard and/or Ayi for clinics

• Sell gift shop items and flowers

• Maintain good working relations with all departments

• Other tasks that are allotted by management.

• Attend meetings as required.

• Keep work area neat and organized

• Comply with other assigned work by Supervisor. Other duties preformed : • Update on call lists, and call the on call physician accordingly. • Maintain sufficient supply of doctor’s name cards and flyers/brochures in the lobby

任职条件

1. High school education or above

2. One year working experience in hospitality, customer service, patient care or related fields.

北京和睦家医院自1997年成立以来，为来自全球180多个国家和地区、数以百万计的在华外籍人士和中国家庭提供高质量的医疗服务。和睦家通过了多项国际医疗质量认证，不断提高医疗技术和服务水平。2005年首次通过国际联合委员会(JCI)认证，并连续五次通过再认证。同时还连续多次通过了美国病理学家学会(CAP)、以及医疗信息与管理系统学会（HIMSS）EMRAM（住院）六级认证。
目前，和睦家在京管理和运营包括北京和睦家医院、北京和睦家康复医院及和睦家京北妇儿医院在内的3家医院、9家诊所及1家启望肿瘤中心，足迹遍布朝阳、顺义、海淀、西城，以患者为中心，构建“从摇篮到摇椅”、从社区到家庭的全生命周期医疗服务，共同搭建分级诊疗模式，形成了全面的和睦家在京医疗服务网络。