青岛招聘

Job responsibilities ：

1.Master at least 1 product lines, including application and maintenance;

2.Setup and maintain the working process for the technical support team；

3.Continuously improve the working process to make sure the customer satisfaction;

4.Handle performance management, setting and achieving customer service goals and all aspects of the technical support operations;

5.Coordinate the internal and external employee communication, including problem collecting, information sharing, product training, by using inside and outside resource.

6.Creates a team where employees are involved, empowered, and committed to the success of the company. Train, mentor, recognize, and develop leadership employees for career enhancement and direction.



Job requirements ：

1.A College’s degree or above;

2.At least 5 years working experience and engineering background in an operations/customer service environment;

3.The selected candidate must have an understanding of the Company’s business direction and customer requirements and incorporate this understanding to accomplish individual and team objectives;

4.Some supervisory experience is a plus;

5.Excellent leadership, coaching skills and training skills as well as team building and employee development skills with strong performance management and measurement is required; 6.Good communication skill both in Chinese and English;

7.The ability to develop and maintain strong external and internal customer relationships by identifying and anticipating their needs then meeting/exceeding their requirements and specifications is needed;

8.In addition the selected candidate will have demonstrated results improving service, processes, morale and productivity;

9.Proven ability to motivate a team with demonstrated results improving service, processes, morale and productivity;

10.Demonstrated competence in the use of and application of computer technology that supports the department’s objective or advances service excellence and productivity;

11.Acts as a model to assist team members with adoption of new technology and tools;

12.Proven change management successes and must possess the profile to be a change agent;

13.Models the Company values of Teamwork, Empowerment & Accountability, Learning, Having Fun, Ethics & Integrity and Teamwork

    固安捷MYMRO源自北美Grainger —— MRO工业品分销行业翘楚。固安捷中国2006年成立，开创了中国MRO工业品领域新的管理和服务模式。

    我们为客户提供维护保养 （Maintenance）、维修作业(Repair)和生产运营(Operation)过程所需的全品类工业品，满足各行各业的各种应用场景需求。
    我们与品牌商战略合作，产品100%自营，严格管理渠道，100%正品保障。
我们协同Grainger海外千万级自营商品，满足客户对于进口件的需求。
？ 我们在全国进行仓网布局，以大量的库存和严格高效的供应商管理，为客户提供优质体验。
？ 我们以数字化解决方案，助力客户MRO采购管理革新, 实现采购流程透明化，提升效率和效益。
    我们区域化就近服务客户，7x24小时响应客户需求。

固安捷深耕中国MRO行业15年，深入了解客户痛点和需求，立足本土，借鉴国际MRO行业成熟体系，倾力打造和沉淀全链条数字化能力，帮助企业行业加速MRO采购数字化转型，让企业和组织，因强大的数字采购支持而变得敏捷、高效、透明；通过不断创新并实践，为工业4.0智能制造提供坚实的保障。同时，固安捷积极响应 “国家十四五” 和 “二O三五年远景目标” 的规划，为新基建、“互联网+” 和推进供给侧改革作出贡献，成为现代企业工业品服务的标杆企业。

    如今，我们的产品多达500万种，合作品牌超过3000个；我们的自营仓储多级布局，全面覆盖；我们服务的客户遍布全中国，多达20多万个，包括央国企、内资企业、外资企业等大中小企业客户；我们的数字化方案如：API, Punch-Out, SaaS和官网被大量的客户采用。

    未来，固安捷会持续增加投入，加速先进科技应用和迭代，加速供应链的布局和升级，为客户提供更广泛的产品和更优质的服务。