某豪华汽车品牌-Regional Technical Manager-区域技术支持经理
上海任仕达人才服务有限公司
- 公司规模：150-500人
- 公司性质：外资(欧美)
- 公司行业：专业服务(咨询、人力资源、财会)
职位信息
- 发布日期：2012-08-17
- 工作地点：上海
- 招聘人数：若干
- 工作经验：五年以上
- 学历要求：本科
- 语言要求：英语熟练
- 职位类别：售前/售后技术支持经理
职位描述
Regional Technical Manager
Department: Customer Service
Key Responsibilities:
?Regional Right First Time Fix performance of dealer network as reported via Customer Loyalty Programme (CLP)
?Investigation and resolution of all open Technical cases escalated via the Shanghai Office
?Reduction in unit down days in dealership due to technical concerns
?Responsible for dealer competency improvement with particular focus on numbers of diagnostic and master technicians at each dealership
?Ensure dealers have all the appropriate tools and equipment to repair the highly sophisticated company products
?Review rejected warranty parts to ensure correct diagnosis, liaise with Warranty team on any issues identified
?Regularly visits all dealers on their region to ensure training commitment and progression of the agreed training plan
?Provide a 'next day' support to dealers and the CRC when customers require a factory representative
?Delivery of effective product concern reporting performance of their dealers via EPQRs, TRs
?Provide feedback to Shanghai based Product Investigation team on new emerging concerns. Work together to identify root customer symptoms to ensure speedy solution via UK based engineering teams
? Ensuring the communication of important Service Repair information
Skills, experience and qualifications required:
?Minimum of 3 years relevant experience in the automotive industry in China
?Proven technical ability in the automotive sector
?Master Technician qualification desirable
?Outstanding diagnostic abilities
?Able to travel with minimum notice throughout China
?Ability to speak and write in English with confidence (minimum qualification level 6)
?Ability to present in both English and Chinese
?Ability to work to deadlines and to a specific brief
?Multi-tasking capability essential
?Confident, with exceptional networking and interpersonal skills
?Computer literate and comfortable with technology, presenting skills
?Attention to detail
?Customer focus
?Understanding of the retail Customer Service business an advantage
?Some travel to agencies and Dealers will be required
Department: Customer Service
Key Responsibilities:
?Regional Right First Time Fix performance of dealer network as reported via Customer Loyalty Programme (CLP)
?Investigation and resolution of all open Technical cases escalated via the Shanghai Office
?Reduction in unit down days in dealership due to technical concerns
?Responsible for dealer competency improvement with particular focus on numbers of diagnostic and master technicians at each dealership
?Ensure dealers have all the appropriate tools and equipment to repair the highly sophisticated company products
?Review rejected warranty parts to ensure correct diagnosis, liaise with Warranty team on any issues identified
?Regularly visits all dealers on their region to ensure training commitment and progression of the agreed training plan
?Provide a 'next day' support to dealers and the CRC when customers require a factory representative
?Delivery of effective product concern reporting performance of their dealers via EPQRs, TRs
?Provide feedback to Shanghai based Product Investigation team on new emerging concerns. Work together to identify root customer symptoms to ensure speedy solution via UK based engineering teams
? Ensuring the communication of important Service Repair information
Skills, experience and qualifications required:
?Minimum of 3 years relevant experience in the automotive industry in China
?Proven technical ability in the automotive sector
?Master Technician qualification desirable
?Outstanding diagnostic abilities
?Able to travel with minimum notice throughout China
?Ability to speak and write in English with confidence (minimum qualification level 6)
?Ability to present in both English and Chinese
?Ability to work to deadlines and to a specific brief
?Multi-tasking capability essential
?Confident, with exceptional networking and interpersonal skills
?Computer literate and comfortable with technology, presenting skills
?Attention to detail
?Customer focus
?Understanding of the retail Customer Service business an advantage
?Some travel to agencies and Dealers will be required
公司介绍
www.randstad.cn
联系方式
- 公司地址：梅园路77号
- 邮政编码：200070