青岛招聘

Position: China Service Manager-World Famous Manufacturing Company

Report to: Operations Director

Subordinates: 40 People

Location: Shanghai

Responsibilities:

? Provide after sales customer service (including equipment installation and debugging, technical training, repair and maintenance), initiate and follow-up service billings to meet customer needs

? Planning and Budgeting

n Drive and develop service strategy in line with company business development need

n Develop and analyze the price of spares and labor of service and repair to balance with the product sales price.

n Develop department expense budget.

? After-sales Service

n Develop, evaluation, training & daily management national wide service centers. And ensures that they provide the high level of service that corresponds to company' service policy.

n Develop after sale service competence center to ensure having a first class capability in there.

n Manage and coordinate field installation projects to ensure a smooth start up of systems / products in compliance with local law and regulation governing product safety, installations and operation directives; provide technical training to customers; execute equipment repair and maintenance activities; provides solution to product related problem and advise customer with best possible solution.

n Controls spare parts stock at a reasonable level so as to meet customer requirement.

? Reporting

n Provide monthly service report, FAS (Failure Analysis System) report, timely feedback, and analytical information of service performance.

n People Management & Development

n Allocate and balance work across direct reports; review and provide timely performance feedback; conduct service training; develop and motivate them; and resolve people/functional issues in the team in order to achieve targeted performance and retain key talent.

Requirements:

? Bachelor holder and above in electric machines, power electronics or control field.

? Fluent in oral and written Chinese & English.

? Minimum 8 years engineering service preferably in the maintenance sector, with 5 years management experience

? Able to solve technical problems effectively & efficiently

? Experience in pumps or control panels, maintenance will be an advantage

? Business & result oriented, have drive and be able to communicate on different levels

Mail to Phoebe.wang@randstad.cn