青岛招聘

SR. Engineer Telecom

地点：大连/广州

Description:
Responsible for configuration and ongoing management of telecommunication infrastructure. Support the day-to-day operations of the Call Center, IVRs and Office phones. Administration and troubleshooting of Avaya equipment, vendor activities and circuit provisioning. Works with other IT team members to implementation plans for new initiatives and/or to resolve problems.
Duties:· Implements and supports the telephony infrastructure including: Avaya CM, SIP, Session Border controllers, IVR, Session Manager, VoIP, CMS, Call Accounting, and various Call Center applications.
· Implement, maintain and troubleshoot Avaya S87XX/83XX/85XX class media servers and gateways running Avaya Communications Manager R5.2 & 6.0; and CMS in a dispersed voice network
· Call Center skills: Depth knowledge of VDN, Vector & Variables a must.
· Other job functions will be to assist in the planning, design, implementation and management of projects for China delivery location that may include deploying new technologies across the network integrated to multiple centers
· Implements and maintains advanced telecommunication applications such as CMS, PBX software, call accounting and unified voice messaging.
· Execute project work related to the Voice/Telephony support area during service interruptions with minimal supervision. This includes managing vendors and communicating status to the area supervisor
· Performs routine system administration and maintenance with no impact to the business.
· Keeps documentation up to date for all telecommunications systems but not limited to toll / toll-free numbers, call center routing, trunking and voice announcement scripts.
· Proactively analyses, troubleshoots and resolves telecommunications systems and circuit issues in a timely manner.
· Resolves open help desk tickets and verifies all issues were properly resolved and documented.
· Works with other IT team members (within China & outside) to develop design strategies and implementation plans for new initiatives and/or to resolve problems.
· Interacts with end-users (including internal & external clients) in developing solutions to problems or creating efficiencies pertaining to Telecom processes that impact business.
Qualifications:
REQUIRED KNOWLEDGE, SKILLS AND EXPERIENCE:
· Excellent verbal and written communication, interpersonal and customer service skills.
· Self-starter, able to work independently and as part of a team in a fast paced environment.
· Expert knowledge of Avaya Communication in a distributed environment
· Expert knowledge of Avaya Session Manager
· Expert knowledge of VoIP (H.323 and SIP) and TDM (ISDN)
· Expert knowledge of CTI applications in a Call Center environment
· Advanced knowledge of Avaya Gateways
· Advanced knowledge of Avaya CMS
· Working knowledge of Peripheral Gateways
· knowledge of VXML-based IVR Systems
· knowledge of Session Border Controllers
· knowledge of Linux Administration
· Expert knowledge of NICE & Verint Call recording systems (Station side, Trunk side, IP Logger, Screen recorders, Storage managers etc)

高级系统工程师

地点：杭州

负责公司内部局域网和服务器的维护；
熟悉Windows2003/G69；
熟悉程控电话交换机，电话录音，监控安装调试等；
有大中型企业系统和网络管理经验，以及MCSE 和 CCNP资格认证者优先考虑；
良好的英语听、说、读、写能力。

有意者请发送简历至hr@otconsultancy.com

Orange Tree Consultancy is an international Investment Holding company representing a group of companies in the software & services sector and telecom sector. Our clients are now embarking their long-term growth strategy in China and are seeking the following professionals to be part of their Organization in China.