青岛招聘

SCOPE: The Customer Service Manager is directly reports to the Station BD & Sales Manager.

1. Manage of China Customer Service team

2. Daily problem solving on customer service & operation

3. System and Efficiency utilization

4. Administration DETAILED DESCRIPTION

1. Manage of China Customer Service Team (40%)

? Manage and fully utilize the resources of the team to handle daily operational & customer service routine

? Responsible to manage the team of customer service (Air & Ocean), operation (Ocean & Domestic Service) and documentation to fulfill local customer's requirement

? Responsible to manage the vendors to increase efficiency & maintain high level of service requirement of customers, e.g.: Carriers, Coloaders, Customs Brokers, Truckers & Warehouse

? Sourcing through vendors for best pricing, service & solution for Sales team

? Responsible to follow up the order from Local Customers and communication with overseas network

? Prepare quotation to overseas network office/ agent

? Ensure service excellent to customer

? Working closely with Sales team and service providers to accommodate customers' service requirement

? Profit & Loss owner for the team

2. Daily problem solving on Customer Service & Operational issues (30%)

? Handle the service complaint from local customer

? Solve the operational issues with local vendors as carriers, coloaders, customs brokers, truckers & warehouse

? Consistently review of process to avoid customer's claim

3. System & Efficiency Utilization (20%)

? Responsible for timely job closing for financial reports

? Responsible to streamline the process for customers' reports

? Timely input of Job Profit for reporting purposes

4. Administration (10%)

? Coordination with all related departments to ensure high efficiency & profitability

? Communication with the team to ensure high efficiency & productivity Job requirement: Technical:

? Good command of English;

? Familiar with import process includes ocean & air shipment;

? Have the ability of streamline the operation procedure;

?Good management skill and can help the team members to solve problem. Business:

?College degree or above,major in logistics, or freight forwarding;

?8+ years experience in freight forwarding import department;

?5+ years experience on duty supervisor/ manager;

?Responsible to manage the vendors to increase efficiency & maintain high level of service requirement of customs brokers, truckers&warehouse

?Sourcing through vendors for best pricing, service& solution for sale team.

拓领环球货运代理(北京)有限公司是实力雄厚的全球国际货运代理公司，在亚洲区综合物流方面处于领导地位，年交易额达九十亿，我们的物流网络遍及全球40多个国家和700多个操作网点。我们隶属于澳大利亚TOLL集团，是TOLL集团成员之一。
由于业务量的迅速增长以及市场份额的扩充, 我们诚邀英才加入拓领的工作团队，力求使人才在最适合的位置上尽情发挥其所长。
我们将为您提供良好的工作环境以及优秀的后勤支持服务，优厚的福利待遇以及良好的发展提升空间，期待您的加盟。

COMPANY PROFILE:
Toll Global Forwarding (China) Limited Shanghai Branch is the Asian region’s leading provider of integrated logistics services, generating annual consolidated revenue of $ 9 billion and operating an extensive network of over 700+ sites throughout more than 45+ countries across the world. We are a member of the Toll Group.

ROLE SUMMARY AND COMPENSATION:
In order to further increase our market share and with rapid expansion of our company, we are looking for TOP candidates to be part of our winning Team.
This position offers exciting opportunities and unlimited growth in career, with benefits to the right candidates.