客户服务Customer Service
南美轮船·(中国)船务有限公司青岛分公司
- 公司规模:少于50人
- 公司性质:外资(非欧美)
- 公司行业:交通/运输/物流
职位信息
- 发布日期:2013-07-04
- 工作地点:青岛
- 招聘人数:1
- 工作经验:二年以上
- 学历要求:大专
- 语言要求:英语良好
- 职位类别:客服专员/助理(非技术) 船务/空运陆运操作
职位描述
General Summary:
Process, coordinate, support the production of bill of lading, BL amendment and etc., and handle with documentation related inquiries and requirements coming in via phone or email
Principal Duties and Responsibilities:
1. Coordinate with CBO for the production of BL and amendments
2. Answer and follow up with SI clarifications
3. Notify / update customers of SI cut-off and provide other relevant information to customers
4. Address customers inquiries on documentation, such as BL amendment, seaway BL, part lot BL, switch BL, telex release, COD, BL release at destination / 3rd party agency and etc..
5. Prepare, print, and register bills of lading, and hand over with state agent for BL release
6. File and record the use, release and void of BL paper
7. Finish necessary procedure in system, such as vessel closure and prepare required reports
8. Follow up with overdue cases per instruction from Overdue Department
9. Any other assignments requested by the superior
Job Specifications (Knowledge, skills and abilities normally required for competent performance in the job):
1. College degree above with basic knowledge of shipping industry
2. At least 2 years’ experience in same industry
3. Good oral and written English
4. Patience and detail-oriented
5. Communication skills and techniques (with customers)
Disclaimer:
The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
Process, coordinate, support the production of bill of lading, BL amendment and etc., and handle with documentation related inquiries and requirements coming in via phone or email
Principal Duties and Responsibilities:
1. Coordinate with CBO for the production of BL and amendments
2. Answer and follow up with SI clarifications
3. Notify / update customers of SI cut-off and provide other relevant information to customers
4. Address customers inquiries on documentation, such as BL amendment, seaway BL, part lot BL, switch BL, telex release, COD, BL release at destination / 3rd party agency and etc..
5. Prepare, print, and register bills of lading, and hand over with state agent for BL release
6. File and record the use, release and void of BL paper
7. Finish necessary procedure in system, such as vessel closure and prepare required reports
8. Follow up with overdue cases per instruction from Overdue Department
9. Any other assignments requested by the superior
Job Specifications (Knowledge, skills and abilities normally required for competent performance in the job):
1. College degree above with basic knowledge of shipping industry
2. At least 2 years’ experience in same industry
3. Good oral and written English
4. Patience and detail-oriented
5. Communication skills and techniques (with customers)
Disclaimer:
The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
公司介绍
南美轮船(集团)公司成立于1872年,是一家总部设在智利的船运贸易企业,是目前南美洲最大的船运公司,也是世界是最古老的船公司之一。公司的航线服务遍布全球56 个国家,覆盖了南美、欧地、美加、中东和东南亚等地区,经营业务包括了集装箱船、散杂货轮、冷冻柜船、油船和滚装船等多种船舶的承运。公司的理念是致力于为客户提供最为完善、便捷和高效的服务,并确保客户的货物在世界上主要区域之间的安全运送。
南美轮船(中国)船务有限公司大中华区总部设在上海,下设有3个公司,1个物流公司,7个分公司和3个办事处,拥有超过500名员工。
南美轮船(中国)船务有限公司大中华区总部设在上海,下设有3个公司,1个物流公司,7个分公司和3个办事处,拥有超过500名员工。
联系方式
- 公司网站:http://www.csavagency-cn.com
- 公司地址:中国青岛市香港中路59号国际金融中心37楼-1
- 邮政编码:266071