青岛招聘

Job Description
The Senior Service Manager is responsible for governing MO formalities in a number of locations to ensure service SLA met in business support. He /She is also responsible for people development to build expert service team to achieve TAT and rework % targets.
Key Roles & Responsibilities
- Ensure the timely and quality delivery of daily tasks related to Branch Middle Office Service request tasks from both internal and external customers
- Conduct centralized Wealth Management processing monitoring and verification.
- Conduct centralized Branch Service processing monitoring and verification.
- Conduct centralized regulatory reporting tasks (when needed)
- Conduct centralized stock management and administrative tasks (when needed)
- Handle telephone inquiries to both internal and external customers (if necessary)
- Provide cross-support to other operation units when needed.
- Handle all outstanding cases during daily work and to escalate to management if necessary
- To assist MO Manager and Head of MO to resolve any problems or complaints to achieve efficiency and high level of quality standards.
- Ensure operations are in compliance with internal guidelines, group standards and local regulations.
- Monitoring process flow and system behaviors maximize resource usage and ensure
potential risks are covered by appropriate control procedures as well as its implementation process.
- Assist to ensure adequate controls are in place at all times to minimize operational loss to the Bank.
Qualifications & Skills
- University degree preferably in Economics/Finance/Technology with 3-5 years related banking experience.
- Solid knowledge and experience in bank products and services, banking procedures and customer service.
- Good understanding of banking and local regulations.
- Good command of both written and spoken English/Mandarin
- Proficient branch service knowledge.
- Self-motivator who is keen to upgrade, improve and develop.
- Pleasant and cooperative personality, initiative and hardworking, able to work independently.
- Team player with strong communication skills and commitment to quality work.

  
  渣打是一家领先的国际银行集团，业务网络遍及全球59个最有活力的市场，为来自142个市场的客户提供服务。渣打网络与“一带一路”沿线市场的重合度超过75%。渣打的使命是利用独特的多样性促进商业繁荣和增进人类福祉。渣打的文化传承和企业价值都在品牌承诺-- “一心做好，始终如一（here for good）”中得到充分体现。
  
  渣打集团有限公司在伦敦及香港的交易所上市。
  
  作为扎根中国历史最悠久的国际性银行之一，渣打从1858年在上海设立***分行开始，在华业务从未间断。2007年4月，渣打银行（中国）有限公司成为第一批本地法人化的国际银行。目前，渣打中国的营业网点已覆盖近30个沿海和内陆城市，充分显示了渣打对中国市场的长远承诺。
  
  2021年，渣打银行赢得来自政府、行业机构和媒体颁发的诸多奖项和荣誉，包括： “一带一路”绿色投资原则能力建设领袖奖、广东省金融创新奖三等奖、债券通优秀做市商、CIPS跨境支付结算卓越参与者、《澎湃》年度外资银行、《华尔街见闻》年度卓越外资银行、《彭博商业周刊》年度银行卓越大奖、《21世纪经济报道》卓越大湾区银行、《金融界》杰出风险控制管理奖、《经济观察报》年度卓越零售银行、《界面》年度臻善企业、财富管理获《证券时报》ESG实践天玑奖、《贸易金融》***供应链金融银行、《亚洲银行家》中国***顾客忠诚度项目/应用奖、The Assets***交易银行、***流动资金管理银行、“国际金融论坛”全球绿色金融创新奖、“中国企业社会责任国际论坛”金蜜蜂企业、智联招聘中国年度优选雇主等。