青岛招聘

· Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity

随时以友好和乐于协助的态度迎接客人，并尽量了解和称呼客人的名字。

· Registers and rooms all arrivals according to established procedures.

按照既定工作程序为所有来客登记并安排房间。

· Maintains intimate knowledge of departmental standards and procedures.

熟知部门标准工作程序。

· Performs check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation.

履行入住、退房和换房手续，并确保所有资料都按照预订情况完整的输入酒店电脑系统。

· Maintains cashier float and ensures accurate daily report of all money received.

保持库存现金限额并保证每日对所收现金进行准确报告。

· Cashes hotel guest’s travelers checks and assists with currency exchange.

为酒店客人的旅行支票兑换现金，并协助进行外汇兑换。

· Keeps abreast of all modifications to accounting policies and procedures.

随时留意会计政策和工作程序的变化 。

· Responsible and attends to guest’s request of using the service of safety box at all times.

随时负责回应客人关于使用保险箱服务的要求。

· Knowledgeable of all special promotion procedures, for programs such as; Seasonal Packages, Frequent Flyers Programs, and also Intercontinental Hotels Group Loyalty programs.

熟知所有特别促销活动，如：季节性套餐计划、常客优惠计划以及洲际酒店集团忠实

方案。

· Attends to guest’s complaints, inquiries and requests, referees problems to supervisor/Assistant Manager if he/she unable to assist.

处理客人的投诉、问询和请求，如果自己无法提供协助，则将问题转给主管和经理助理 。

· Is familiar with other Intercontinental Hotels and Resorts so that guest indicating any next destination on the registration card can be “sold” an onward booking to another InterContinental Hotels.

熟悉洲际酒店和度假村集团的其它成员酒店，以便当客人在登记卡上写出以后要去的目的地时可以游说其在另一家洲际酒店集团成员酒店进行提前预订 。

· Does everything possible to ensure that the guests depart the hotel with a positive impression of hotel service.

尽一切努力确保客人在离店时会对酒店的服务有很好的印象。

· Performs the audit balances and prepares all works for audit in an orderly fashion.

执行审计结余，并为审计工作进行各项有序的准备。

· When on night shift, checks night report, prepare the morning report and prepare all necessary forms for the guest arrival.

在值班时检查夜班报告，准备早班报告，并为客人的到来准备各种必要的表格。

· Maintains comprehensive knowledge of standard reservation procedures including correct forms to use, how to read telex, e-mail, messages, and how to interpret availability sources within the reservation systems.

全面了解标准的预订工作程序，包括如何正确使用表格，如何读电传、电子邮件和留言，以及如何在预订系统内对房源情况进行解读。

· Maintains exemplary deportment standards of behavior and appearance and attitude as expected in a IHG Brand .

按照洲际酒店集团品牌的预期保持自己行为、外表和态度的高标准。

· Takes personal interest and pride to ensure that the front desk work area is kept clean and in an orderly state al all times.

随时保持前台工作区域的整洁和有序，并以此作为自己的个人兴趣和骄傲 。

· Endeavors to maintain the high standards of the hotel with particular regard to the importance of IHG Loyalty Program member and other VIP’s and with reference to hotel and to be a health or safety hazard.

力争保持酒店的高标准，特别注意洲际酒店集团忠实计划会员及其它贵宾的重要性，并重视酒店的健康和安全隐患等问题。

· To relay any customer complaints to supervisor.

处理并向主管汇报客人的投诉。

· Obtains customer feedback during operations to ensure satisfaction.

询问客人的反馈意见以保证服务的满意度。

· Checks cleanliness of sections prior to and after service.

时刻保持工作区域的卫生和整洁。

· To be multi-skilled according to hotel operation need, to perform other assignments as requested.

根据酒店运作需要，参与酒店不同的工作任务，并完成其它指定的任务。

Holiday Inn Qingdao City Centre- the best mid-scale international branded hotel for business and leisure in the city centre of Qingdao.

Holiday Inn Qingdao City Centre is located in the heart of China’s Sailing City, surrounded by Carrefour, Jusco, Marina City and adjacent to Qingdao City Government, multi-national companies such as Maersk, GE and Standard Chartered Bank. Qingdao Cuisine Street is just round the corner. Wu Si Square and Olympic Sailing Centre is just a 10 minute walk from hotel. It is a 30 minute drive to airport and a 20 minute drive to Railway Station.

Hotel offers 322 comfortable and stylish guest rooms and suites, fitness centre and swimming pool. Ocean Cafe and The Lounge provide a delicious offering of culinary delights from Western to Chinese flavors. Seasons Ballroom and 4 function rooms can be of your great choice to suit your event’s needs.

青岛中心假日酒店将是拥有青岛市中心最佳位置的国际知名品牌酒店之一。
酒店坐落于帆船之都最繁华的政务、商务、金融、购物、美食和娱乐中心，紧密环绕于家乐福、阳光百货、佳世客等大型商场之中，比邻各大银行，跨国公司办事处和云霄路美食街。步行到海边仅需十分钟，距离青岛流亭机场和火车站仅需30和20分钟车程。无论是商务之旅还是休闲度假，您将体验青岛中心假日酒店绝佳的地理位置为您带来的便利和舒适。
酒店拥有322间装饰现代、时尚简约的客房和套房。健身中心和游泳池将为您消除一天的疲劳。碧海咖啡厅和尊吧是您就餐和会客的首选，提供中式西式各类佳肴。四季宴会厅和其它4个功能厅将满足您的各种会务需求。