海运操作客服CS
巍通国际物流(上海)有限公司
- 公司规模:少于50人
- 公司性质:外资(非欧美)
- 公司行业:交通/运输/物流
职位信息
- 发布日期:2024-09-04
- 工作地点:青岛
- 工作经验:3年及以上
- 学历要求:大专
- 职位月薪:8千-1万·13薪
- 职位类别:海运操作客服CS
职位描述
Job purpose
? Design and implement a strategic operational business plan that expands company’s customer base, customer satisfaction and profitable growth
? Control and Monitor cost related to each job.
? Managing budgets, P&L responsibility
? Participate to standardized operational process and monitoring system to complete accurate shipment flow
? Define and follow standard operating procedure, proactively create, manage and monitor the operations function KPI’s
? Coordinate with external & internal stakeholders for any operation work related to each shipment i.e., freight, truck, customs, documentation, billing etc
? Provide reports (tracking, status report etc) to customers as required
? Build good working relation, negotiate, close deals and handle complaints or objections with stakeholders
? Focus to maximize GP to company through upselling and cost management; strengthen the engagement with network and drive value through the network.
? Own recruiting, target setting, coaching and performance monitoring of operation team
? Foster a professional, respectful and welcoming work environment, while maintaining standards for personal and operational excellence.
? Maintain and follow company rules, regulations and Health, Safety and Environmental Standard including Thai law and regulations
? Others responsibilities as assigned by line manager and company requirement
KPI
? Build dynamic and responsive ops team
? Customer satisfaction
? Design and implement a strategic operational business plan that expands company’s customer base, customer satisfaction and profitable growth
? Control and Monitor cost related to each job.
? Managing budgets, P&L responsibility
? Participate to standardized operational process and monitoring system to complete accurate shipment flow
? Define and follow standard operating procedure, proactively create, manage and monitor the operations function KPI’s
? Coordinate with external & internal stakeholders for any operation work related to each shipment i.e., freight, truck, customs, documentation, billing etc
? Provide reports (tracking, status report etc) to customers as required
? Build good working relation, negotiate, close deals and handle complaints or objections with stakeholders
? Focus to maximize GP to company through upselling and cost management; strengthen the engagement with network and drive value through the network.
? Own recruiting, target setting, coaching and performance monitoring of operation team
? Foster a professional, respectful and welcoming work environment, while maintaining standards for personal and operational excellence.
? Maintain and follow company rules, regulations and Health, Safety and Environmental Standard including Thai law and regulations
? Others responsibilities as assigned by line manager and company requirement
KPI
? Build dynamic and responsive ops team
? Customer satisfaction
公司介绍
巍通国际物流(上海)有限公司,办公室位于上海市虹口区的吴淞路上。由该公司boss透露,所有员工薪资将高于国内平均水平。
这是一家专业从事货运代理的公司,总部设在香港。为了满足公司发展需要,拓展其在中国的业务,该公司将在上海成立分公司,组建一支经验丰富、高效的货代操作团队。开业初期需要:操作2名(进口出口各1名),客服2名(进口出口各1名),销售若干名,海运部经理1名,财务经理1名,以及上海地区总经理1名。服务贸易航线为中国/远东/东南亚至中东地区。
此外,散货贸易运输也是这家公司的重要业务,该公司也希望寻找相关的专业人员,以满足航行于中国至ISC/中东地区的灵便型船的货物需要。
这是一家专业从事货运代理的公司,总部设在香港。为了满足公司发展需要,拓展其在中国的业务,该公司将在上海成立分公司,组建一支经验丰富、高效的货代操作团队。开业初期需要:操作2名(进口出口各1名),客服2名(进口出口各1名),销售若干名,海运部经理1名,财务经理1名,以及上海地区总经理1名。服务贸易航线为中国/远东/东南亚至中东地区。
此外,散货贸易运输也是这家公司的重要业务,该公司也希望寻找相关的专业人员,以满足航行于中国至ISC/中东地区的灵便型船的货物需要。
联系方式
- 公司地址:上海市虹口区吴淞路 (邮编:200080)