青岛招聘

EXECUTIVE, AIR FREIGHT
Job Description
- Ensure smooth performance daily processing of import, export and billing transcations.
- Manage customers queries. Ensure customers bookings, queries, complaints are addressed in a timely manner with appropriate solutions.
- Build and maintain relationship with customers to fulfil requirements and upkeep customers KPIs.
- Escalate unresolved issues that require managerial attention.
- Coordinate with agents, carriers, vendors, overseas offices, COE and customers to ensure smooth transactions.
- Execute AWBs, weight amendments, close daily Console and ensure on time cargo uplift.
- Responsible for day to day processing such as permit declaration, checking and labelling of cargo, arranging for collection, survey and delivery based on customers request.
- Support productivity enhancements for Airfreight Operations.
- Actively engages in freight system digitalization initiatives throughout the network.
- Ensure all shipping processes have timely closure i.e. from receiving of request, invoicing, etc.
- Ensure all freight cost, details and processes are kept up to date in Cargowise.
- Ensure all freight documents, including billing invoice and pre-alert, reaches the customer in a timely manner.
- Ensure monthly performance reports such as transit time, urgent shipment and damage report are generated.
- Ensure company policies & procedures, confidentiality, legal and ethical guidelines, such as Delegation of Authority are clearly communicated and adhered to.
- Coach and guide junior team members to ensure alignment and development
- Observe and abide by the TVS-QIMM-01.6 Roles, Responsibilities and Authorities outline in the QEHS Manua.l
- Junior College or above majored in Logistics, Supply Chain Management or equivalent.
-5 years experience in International Freight Forwarding companies.
- Good knowledge of Import & Export Document Administration.
- Working knowledge of International Trade Legislation Compliance.
-Good Customer Management.
- Strong knowledge of Freight Management Systems including Cargowiseone, local customs & trade portals.
- Strong Service Orientation, Good Change Management, Good Digital Literacy and Analytical Skills.
- Good Attitude & Initiative, Strong Problem Solving, Good Communication
Required abilities.
- Good working relationships with customers, airlines & agents.

Company overview:

Advanced forwarding solutions for our evolving world
Leveraging over 100 years of experience, TVS Supply Chain Solutions (SCS) draw on our deep Asian heritage and expertise to unlock innovative supply chain solutions for our evolving world. Where some see complexity, we see opportunity. We innovate and deliver at pace. This gives you direct ‘one point’ access to extended coverage, leading technology and service excellence. From freight forwarding to warehousing and last mile solutions, we have the full range of capabilities to take care of your toughest business challenges. Our heart may be in Asia, but our reach is worldwide.

We are part of the TVS Group with deep knowledge and capabilities in vehicle manufacturing, automotive components and supply chain solutions. Yet our unique point of difference remains in our understanding of the local intricacies of how to seamlessly connect supply chains with advanced solutions powered by proven technologies.
Delivered at pace by professionals
为我们不断发展的世界提供先进的货代解决方案
凭借超过100年的经验，TVS供应链解决方案（SCS）利用我们深厚的亚洲传承和专业知识，为我们不断发展的世界提供创新的供应链解决方案。有些人看到了复杂性，而我们看到了机会。我们创新和快速交付。这使您可以直接 “一站式 "获得更大的覆盖面、领先的技术和卓越的服务。从货运代理到仓储和最后一英里的解决方案，我们有全方位的能力来应对您最棘手的业务挑战。我们的心脏可能在亚洲，但我们的触角却遍布全球。

我们是TVS集团的一部分，这个集团在汽车制造、汽车零部件和供应链解决方案方面有着深厚的知识和能力。然而，我们独特的差异点仍然在于我们对当地错综复杂的问题的理解，即如何用经过验证的技术驱动的先进解决方案无缝连接供应链。
专业人员快速提供服务