青岛招聘

You will supervise and guide the customer care & operation team with the objective of delivering optimal customer experience and operation excellence through a well- structured, professional and motivated team.
- Proactively supervise the team via workload and reallocation monitoring, recruitment, performance management, disciplinary, training, improvement, etc.
- Planning and forecasting for the customers handled by the team.
- Root cause analysis for deviation and work out the related resolutions to avoid any future occurrence.
- Participate in workshops and conference calls with different stakeholders related to queries and deviations
Your Responsibility 职位描述
1、Follow up SOP/KPI to improve working efficiency, adjust workload based on regular measurement.
2、Set up proper back up system in team ensure work can be covered upon any absence.
3、Handle service problem, complaints and claim from relevant parties, report to direct supervisor timely if any service failure and issue accident/TCD report.
4、Ensure operation system is 100% implemented, follow up with each system operator if any non-compliance.
5、Strictly follow and implement company credit policy, monitor and settle the outstanding accounts with the customers and business partners.
6、Support business development & sales team (including quotation preparation, local charge update, etc) to discover and develop potential customers to target/secure new business.
7、Being proactive part of continuous improvement program with corporate accounts.
8、Give training and coach to team member on regular basis.
9、Various report preparation and any adhoc task assigned by the manager.
We Expect
1、CET 4 or above is a must, fluently read, speak and write in English
英语四级以上，听说读写流利
2、More than 5-year experience in freight forwarding, familiar with shipping FCL & LCL products
5年以上国际货代经验，熟悉海运拼箱和整箱操作流程
3、More than 2-year experience as team leader, detailed focused, know well how to monitor team member and willing to learn for career growth.
2年以上管理经验，善于关注细节与赋能团队。抗压能力强且有愿力持续提升自我
4、Good communication skills, strong sense of team spirit and responsibility. Ability to multi-task, manage time well and finish work before deadline.
良好的沟通能力及强烈的团队协作精神与责任心。能同时处理多项任务，良好的时间管理能力并按时完成工作
5、 Experience of Transpacific routes (USA & Canada) is a plus
北美航线经验为佳
6、 Experience of project cargo handling is a plus
有项目货操作经验为佳。
We offer
1. Competitive salary and benefit package 良好的薪酬和福利体系
2. Internal job transfer opportunity 内部轮岗体系
3. Talent development program 内部培训提升机制
4. Inspiring work environment and culture for career building 积极向上的工作环境和团队文化
5. Competitive remuneration and professional career development path will be offered to the highly qualified candidates. 为优秀的候选人提供有竞争力的报酬以及专业的职业发展路径。
理想特质 Desirable Attributes
· 积极进取精神 -- 自我激励和务实
· Entrepreneurial-Self motivated and down to earth
· 出色的分析能力 -- 能很好的找出问题和挖掘商机
· Outstanding analytical skill-ability to identify insights and opportunities
· 良好的沟通能力和人际交往能力
· Good communication and interpersonal skill
· 协调组织能力和良好的时间管理
· Good organization and time management skill
· 适应灵活的小团队，同时能根据需要承担职能范围外的其他工作
· Flexible to work in a small team and to perform other duties maybe necessary

上海瑞城供应链管理公司是专注全球范围内海运、 空运、陆运、多式联运、仓储、通关、配送，在危险品物流、合约物流、装备物流、电商物流领域具有差异化竞争优势的专业供应链服务商。
Four Season Logistics Corporation is a global logistics organization with employees and partners all over the world. As well as our major focus on Transpacific market, our global transportation network enables us to reach even the most remote corners of the World.

公司成立于2009年，总部位于上海，获得美国联邦海事委员会(FMC)和中国交通部(MOC)核准和授权经营的无船承运人（NVOCC）资质，服务网络辐射全球，主要优势航线覆盖北美、南美、欧洲、澳洲、东南亚等，设有青岛、厦门、广州、中国香港，新加坡和美国分公司。
We are there wherever you need us. For over 12 years, we have been developing a flexible organization that is geared toward providing personal advice and tailor-made logistics solutions. Headquartered in Shanghai with branch offices in Qingdao, Xiamen, Guangzhou, Hong Kong, Singapore and USA.

2017年公司响应国家扩大内需战略，利用公司价值网络优势拓展大健康有机食品、植物基食品和老龄康养产品，成为国际一线品牌（中国区域）授权总代理商。我们在中美知名电商平台拥有品牌旗舰店和专业运营团队，致力引进优质的有机、植物基产品，满足消费升级需求。FSL USA是2019年第二届进博会CIIE服务贸易展区参展商。
We are exclusive agency for international leading brands covering organic food, plant-based food and aging industry products, through our on-line flagship stores in major e-commerce platforms. FSL is aiming to bring global leading brands and products to meet the growing demand and consumption of organic & plant-based products in China. FSL USA is the exhibitor of 2nd China International Import Expo (CIIE) Booth *** B7-02.

我们坚持文化自信，践行核心价值观，为客户奉献专业、热忱、极致体验的一站式物流解决方案。我们提供和谐与充满挑战的工作机会和工作环境，让您在人尽其才之余，亦能不断拓展全新技能！
We support all processes in Supply Chain Management for businesses in every field. Whether you require transport from A to B or a more complex logistics solution, our mission is to keep you, and your customers, one step ahead.

期盼秉持志同道合、共创共享之理念的优秀人才加盟瑞城，共襄盛举！
We are looking urgently for eligible candidates to join us!


企业使命：追求全体员工物质与精神两方面幸福的同时，协助客户创造并保持供应链竞争优势
Mission: Four Season dedicates to assist customers in acquiring and maintaining competitiveness in supply chain, as well as pursuing both material and spiritual fortune for its employees.

公司战略：强本泛太、西进南向、做强海外、着力内需
Strategy: TPEB, Westbound Southward, Global network, China import.

公司愿景：致力成为最具核心竞争力的供应链服务商 --- 成本领先、响应迅速、体验极致
Vision: price-leading, responsive, providing an excellent customer experience.

核心价值观：感恩、担当、速度、共赢
Core Value ：Be grateful, responsible, swift and focus on mutual.

工作精神：
态度、方法、习惯、结果
能力要用将来进行时
行胜于言、日事日毕
Work Spirit:
Attitude, Method, Result-oriented
Do is better than words
Today must borrow nothing of tomorrow