青岛招聘

WHAT YOU WILL EXPERIENCE IN THIS POSITION:

In this position, you will get to:
1 Design, implement, and operate IT service and support processes, in conjunction with the enterprise solutions teams and other regional support teams, to ensure reliable service and support to our clients and delivery within defined SLAs. Manage process for communicating outage activities to the business.
2 Ensure support staff provides consistently high-level of customer service to clients; maintain focus on improving services and support provided to customers.
3 Work closely with other IT teams to understand end user impact of changes and project activities; coordinate communication and training of personnel to support end users throughout change process.
4 Partner with Cyber Security teams to raise end user awareness of security best practices; ensure service and support processes are developed and executed with robust security embedded, in compliance with Critical Security Controls.
5 Partner with infrastructure operations team to ensure PCs and workstations are regularly patched and in compliance with nVent standards and policies.
6 Ensure relevant IT procedures are developed and executed in compliance with relevant SOX/IT general controls; support data collection requirements for audit.
7 Partner with service owners to monitor and manage life-cycle risk for all IT technology solutions and establish plans for remediating risks; work with IT leadership to budget and schedule remediation projects.
8 Partner with Enterprise Solution teams to conduct research on emerging products, services, protocols, and standards in support of IT technology procurement and development efforts; proceed with new solutions only when technologies have evolved to the point of being ready to produce reliable, safe services. Display bias towards stability over innovation.
9 Lead and develop a team of IT technicians to build an environment where we are able to attract and retain talent, where people want to work, where they feel they have the opportunity to grow, and where they are clear about how they can be successful in their role.
10 Utilize resource management methods and tools to track and manage resource capacity and utilization within the team, and ensure appropriate allocation of resources.

YOU HAVE:
Education:
1 Bachelor’s degree in business or information systems required

Experience:
1 5+ years of experience managing teams
2 5+ years of experience overseeing a regional support function

Knowledge, Skills, and Abilities:
1 A broad awareness of all of the products of the IT organization plus a lack of technical bias, to permit purely business-driven recommendations of the solutions most appropriate to clients’ needs
2 Strong customer service orientation with the ability to explain technical concepts to non-technical users
3 Operational knowledge of support processes
4 Strong understanding of ITIL processes
5 Ability to motivate and direct staff members and subordinates
6 Process improvement skills
7 High sense of urgency and accountability
8 Problem solving, troubleshooting, and analytical skills with the ability to define problems, collect data, establish facts, and draw valid conclusions
9 Biased towards providing stable, responsive, reliable, and secure services to clients
10 Experience with Microsoft technologies including M365/Office365, Windows, and Active Directory
11 Established teamwork and leadership skills to lead and participate in resolution of escalated incidents across multiple technology domains

WE HAVE:
1 A dynamic global reach with diverse operations around the world that that will stretch your abilities, provide plentiful career opportunities, and allow you to make an impact every day
2 We are a $2.2 billion, high-performance electrical company with a dedicated team of 9,400 people and trusted brands such as CADDY, ERICO, HOFFMAN, RAYCHEM, SCHROFF and TRACER. Known for innovation, quality and reliability, our products connect and protect, consistently delivering value to industrial, commercial, residential, energy and infrastructure customers.

3 Commitment to strengthen communities where our employees live and work
4 We encourage and support the philanthropic activities of our employees worldwide
5 Through our nVent in Action matching program, we provide funds to nonprofit and educational organizations where our employees volunteer or donate money

6 Core values that shape our culture and drive us to deliver the best for our employees and our customers. We’re known for being:
o Innovative & adaptable
o Dedicated to absolute integrity
o Focused on the customer first
o Respectful and team oriented
o Optimistic and energizing
o Accountable for performance
? Benefits to support the lives of our employees

nVent(NYSE:NVT)

Just as every idea begins with a spark, we at nVent view the dawn of every sunrise as a new opportunity to ignite innovation. Our inventive solutions benefit customers around the world every day, keeping lights on, data streaming and trains running on time.
From heat trace cables to enclosures to critical equipment enclosures to vapor-efficient fastening systems, we empower customers to improve performance, lower costs and reduce downtime.
We are a $2.1 billion, high-performance electrical company with a dedicated team of 9,000 people and trusted brands such as CADDY, ERICO, HOFFMAN, RAYCHEM, SCHROFF and TRACER. Known for innovation, quality and reliability, our products connect and protect, consistently delivering value to industrial, commercial, residential, energy and infrastructure customers.
While our name may be new, our products have set the standards for quality for more than a century. Today as nVent, we are focused and forward-looking, ready to build upon our legacy. The future is now.

Our Mission:
At nVent, we believe that safer systems ensure a more secure world. We connect and protect our customers with inventive electrical solutions.

* nVent became a new company on April 30, 2018, after separating from Pentair.

盈凡 青岛
nVent青岛公司是nVent集团在中国投资建立的独资企业，成立于2000年11月，主要生产基地位于即墨区金山工业园，占地50000平方米，员工总数近600人，同时公司在上海、北京、深圳、西安、香港等地设有子公司或办事处。
我们的专业产品领域包括具有电磁屏蔽功能以及抗震性能的室内和室外的机柜系统、铝质和低碳钢机架系统，可置于桌面使用的机箱系统以及上述系统的温度控制解决方案等，并提供一流的售后及技术服务。
我们为电子、电力应用、通讯、数据中心、医疗、轨道交通和军工等行业提供各类机柜、机箱解决方案和系列产品及温控产品（德国Schroff电子机柜系列，美国Hoffman工业控制和温控系列），是GE、IBM、西门子、阿尔卡特朗讯、爱立信、惠普、诺基亚等国际著名公司的业务伙伴。
在nVent，精益生产理念始终贯穿在我们生产各个环节，以质量为本，专注于为客户提供更好的产品、更快的交货期、更有竞争力的价格是我们不断前进的动力。
以市场为导向，并始终走在行业的前沿，为每一位客户提供放心的产品、称心的服务，我们将百年的经验与中国客户紧密相连。
我们严格守法经营，通过并严格执行全球质量、环境和职业健康安全体系认证。

我们欢迎认同我们价值观的候选人申请我们公开招聘的职位，我们为员工提供有竞争力的薪酬福利，并对办公室职员提供工作午餐及往返青岛市内各区以及即墨、城阳的班车。
我们的标准工作时间为8：00-16：30，双休。

我们的地址：青岛市即墨区湘江二路39号甲 266200