青岛招聘

You will supervise and guide the dedicated team for key accounts, with the objective of delivering optimal customer experience and operation excellence through a well-structured, professional and motivated team.
- process standardization (develop standard process tools including value stream mapping, process mapping and work instruction).
- KPI establishment, improvement and management, as well as data quality control.
- Key account on boarding preparation (familiarization, training and tailor-made SOP).
- System & process subject matter expert to deliver training and provide solution to entire key account team.
- Root cause analysis for deviation and work out the related resolutions to avoid any future occurrence.
- Participate in workshops and conference calls with different stakeholders related to queries and deviations.
职位描述 Responsibilities
1、Key account customer care & Operation excellence management (45%)
· Provide second-to-none service to key accounts and establish good reputation.
· Hit team target in monthly, quarterly and yearly basis.
· Maximizing shipping revenues and minimizing all expenses to achieve optimum profitability.
· Ensure all emails are replied in a timely manner (within 24 hours) and all phone calls be picked up within 3 rings and the tele-communication should be in a helpful, proactive manner.
2、Staff management (20%)
· Proactively supervise the team via workload and reallocation monitoring, recruitment, performance management, disciplinary, training, improvement
· Headcount projection
· Ensuring new staff is trained effectively, coach staff for growth and taking new responsibilities
· Broaden staff skills through cross training and set up proper back up system in team ensure work can be covered upon any absence.
· Encourage and motivate staff to achieve peak performance.
· Monitor staff performance against management standards (e.g. FCR issuance, DOC dispatch, etc.). Continuously seek to improve these standards.
3、Assist General Manager (GM) 10%
· Achieving the service quality objectives set by the company
· Monitoring performance of all contracted suppliers
· Plays a critical role as change ambassador promoting company changes to staff and translating management communication to messages that are comprehensible for direct reports. Additionally takes a large role in shaping the change through knowledge sharing.
· Attend vendor meetings; maintain strong relationships with vendor community to promote customer satisfaction and to maximize business opportunities.
· Maintain close ties to shipping community and keep abreast of current events.
4、Special projects 5%
· Assist BDS in developing business plan and/or pricing schemes for new business opportunities.
· Provide special reports and analysis as requested by management (as needed).
· Optimize human and other resources; demonstrate expense control.
5、Data management 10%
· Supervise and train staff to ensure data accuracy and integrity
· Monitor staff performance in meeting data standards (timely accuracy)
· New system implementation
6、Finance control 10%
· strictly follow and implement company credit policy, monitor and settle the outstanding accounts with the customers and business partners.
We expect
· Ability to work in a time sensitive environment and be results driven
· 在时间敏感的环境中工作的能力，结果为
· Ability to embrace and adapt to change with a positive attitude
· 积极的态度接受并且适应改变的能力
· Excellent interpersonal and globally adaptable communication skills
· 良好的人际交往能力和适应大局的交流能力
· Familiar with office software, good listening and speaking ability, good communication with overseas business partners independently.
· 熟悉office办公软件；有良好的英语听说写能力，能独立与国外沟通
· Good data statistics and summary ability
· 良好的数据处理技能和与数据分析能力为佳
We offer
1. Competitive salary and benefit package 良好的薪酬和福利体系
2. Internal job transfer opportunity 内部轮岗体系
3. Talent development program 内部培训提升机制
4. Inspiring work environment and culture for career building 积极向上的工作环境和团队文化
5. Competitive remuneration and professional career development path will be offered to the highly qualified candidates. 为优秀的候选人提供有竞争力的报酬以及专业的职业发展路径。
理想特质 Desirable Attributes
· 积极进取精神 -- 自我激励和务实
· Entrepreneurial-Self motivated and down to earth
· 出色的分析能力 -- 能很好的找出问题和挖掘商机
· Outstanding analytical skill-ability to identify insights and opportunities
· 良好的沟通能力和人际交往能力
· Good communication and interpersonal skill
· 协调组织能力和良好的时间管理
· Good organization and time management skill
· 适应灵活的小团队，同时能根据需要承担职能范围外的其他工作
· Flexible to work in a small team and to perform other duties maybe necessary

嘉致货运代理有限公司是专注全球范围内海运、 空运、陆运、多式联运、仓储、通关、配送，在危险品物流、合约物流、装备物流、电商物流领域具有差异化竞争优势的专业供应链服务商。
Concord Freight System Co., Ltd (CFS) is a global logistics organization with employees and partners all over the world. As well as our major focus on Transpacific market, our global transportation network enables us to reach even the most remote corners of the World.

公司成立于2009年，总部位于上海，是获得美国联邦海事委员会 (FMC) 和中国交通部 (MOC) 核准和授权经营的无船承运人（NVOCC），服务网络辐射全球，主要优势航线覆盖北美、南美、欧洲、澳洲、东南亚等，设有上海、青岛、厦门、广州、中国香港，新加坡和美国分公司。我们积极响应国家扩大内需提速进口战略，是2019年第二届进博会CIIE服务贸易展区参展商。
We are there wherever you need us. For over 12 years, we have been developing a flexible organization that is geared toward providing personal advice and tailor-made logistics solutions. Headquartered in Shanghai with branch offices in Qingdao, Xiamen, Guangzhou, Hong Kong, Singapore and USA. We are the exhibitor of 2nd China International Import Expo (CIIE) Booth *** B7-02.

我们坚持文化自信，践行核心价值观，为客户奉献专业、热忱、极致体验的一站式物流解决方案。我们提供和谐与充满挑战的工作机会和工作环境，让您在人尽其才之余，亦能不断拓展全新技能！
We support all processes in Supply Chain Management for businesses in every field. Whether you require transport from A to B or a more complex logistics solution, our mission is to keep you, and your customers, one step ahead.

期盼秉持志同道合、共创共享之理念的优秀人才加盟瑞城，共襄盛举！
In order to secure further sustainable growth, we are looking for high caliber professional to join us.

We offer我们提供：
1. Competitive salary and benefit package 良好的薪酬和福利体系
2. Internal job transfer opportunity 内部轮岗体系
3. Talent development program 内部培训提升机制
4. Inspiring work environment and culture for career building 积极向上的工作环境和团队文化
5. Competitive remuneration and professional career development path will be offered to the highly qualified candidates. 为优秀的候选人提供有竞争力的报酬以及专业的职业发展路径。


Company cultural公司企业文化：
？【Mission】 Four Season dedicates to assist customers in acquiring and maintaining competitiveness in supply chain, as well as pursuing both material and spiritual fortune for its employees.
【企业使命】追求全体员工物质与精神两方面幸福的同时，协助客户创造并保持供应链竞争优势。

？【Strategy】TPEB, Westbound Southward, Global network, China Import
【公司战略】强本泛太、西进南向、做强海外、着力内需。

？【Vision】 Cost-effective, responsive, providing an excellent customer experience.
【公司愿景】致力成为最具核心竞争力的供应链服务商 --- 成本领先、响应迅速、体验极致。

？【Core Value 】Be grateful, responsible, swift and focus on mutual.
【核心价值观】感恩、担当、速度、共赢。

？【Work Spirit】【工作精神】
Attitude, Method, Result-oriented态度、方法、习惯、结果
Do is better than words能力要用将来进行时
Today must borrow nothing of tomorrow行胜于言、日事日毕

期盼秉持志同道合、共创共享之理念的优秀人才加盟嘉致，共襄盛举！

公司地址：广东省广州市天河区黄埔大道西638号1702室 (邮编：510627)